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Ram Jack Foundation Solutions
Concrete Flatwork - Repair & Resurface, Poured Concrete Wall - Install, Concrete Foundation - Install,
About us
Ram Jack uses state-of-the-art technology to repair damaged foundations, concrete slabs, coastal homes built on pilings and basement walls. We hold patents on many of the products and processes used to deliver the most reliable systems on the market today. Only the highest quality components are utilized, and strict quality control is maintained from start to finish.
Business highlights
27 years of experience
Services we offer
& wall repair for bowed basement walls. We repair leaning chimneys, We focus on foundation repair, pressure grout slabs and install basement and crawlspace encapsulations. In the coastal regions we specialize in lifting and stabilizing homes built on pilings as well as repair seawalls and bulkheads., slab repair
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.546 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 15% | ||
| 0% | ||
| 4% | ||
| 7% |
Showing 1-25 of 46 reviews
Jamie D.
Jun 2021
Sales person showed up and immediately said it was a moisture issue under my house. Sold me a dehumidifier and said he would add a Jack in the problem area while taking care of the liner under my house. The dehumidifier does nothing but raise my electric bill. Installation crew was great. Problem is still persisting a year later or close to it. Sales person and installation team came back and said they would add a pier under the house in another problem area in the adjacent living Room. Contacted sales person a few times and contacted office and they are understaffed and claim they can't get to me. I work in the service industry and I understand They are under staffed but as far as I'm concerned I am a customer and have been for close to a year I should have priority. I feel as if I've been forgotten my house continues to sink and the cracks getting bigger and the walls getting worse I hate to leave this review because the installation team was great and the sales person seemed honest but I'm at the end of my rope.
OLUMIDE O.
Oct 2017
Great service provided by Chuck and Ram Jack.
Annette D.
Sep 2017
It was great. It was a little pricey, but ok.
John B.
Feb 2017
the charged 55,000.00 and i still have the same problems
Rise H.
Feb 2017
unknown
William M.
Oct 2016
After negotiating a schedule, the RamJack team started promptly and finished in three days. Their brickmason finished the job within a day. RamJack's quote included up to 20 feet of depth for each pier. The project required about 26 feet. To hedge against this, we scaled back the project from 11 piers to 9 piers. Other companies that we considered quoted a higher price and did not include brick masonry.
John M.
Oct 2016
Right Front side of foundation
Michael F.
Aug 2016
I selected Ram Jack based on Angie's List reviews, the work they did for a neighbor, and the initial quote. I did a lot of research on their steel piers, and hired an independent structural engineer for an initial consultation. Ram Jack was happy to do the work based on the engineer's findings. The work crews showed up as scheduled, worked extremely hard, and did an outstanding job!!! My experience with the person who did the initial bid was very good. Communication was excellent!!! The work crews were efficient, cleaned up the area, and even provided us pictures of the work they did. Overall, a very positive experience. I would use them again in heartbeat!
Kenneth H.
Oct 2015
Overall, I was highly satisfied with the job. I had gotten an estimate two years ago but hadn't done the work yet. They came out when promised, and I was amazed that they simply honored the two year old estimate. The crew that came out was on time and did the work and cleanup in a very professional manner. They had to go an extra 27 feet with each of the pilings, so the job was more costly than the estimate, but that was expected and the additional charges were warranted and clearly explained in the original estimate. The only problems with the job were in communication at the beginning to get scheduled for the work, and at the end of the job to get the final inspection from the county. Minor issues on leaving messages at the wrong phone number or not leaving messages about paperwork. The communications issues don't detract from the overall competent job.
Alex F.
Jul 2015
+1 for business integrity here. We called them out when the tile guys noticed a bit of a slope. After an interior inspection and walk-around, he told us that although he'd love to sell us some foundation work, the home really doesn't appear to need any, and that the slope is likely just due to seasonal movement and second-floor settling. "The house looks great for this neighborhood -- I'd leave it the way it is."
Setting up the appointment was very easy, and the response time was quick and professional. The appointment was set less than one week out. He called the day prior to ask if it would be okay to shift our appointment back a couple of hours, and I had no problem with that. When he arrived shortly ahead of schedule, the door was ajar (due to tile workers) and the doorbell wasn't working, so he called my home number from the porch to say that he was here. He removed his boots at the door (possibly noticing that I wasn't wearing shoes in the home). He was courteous, professional, and took time to explain many of the settling and seasonal movement symptoms we were seeing.
We were kind of expecting a big expense on the horizon, but we ended up paying nothing. We think that's pretty cool.
Setting up the appointment was very easy, and the response time was quick and professional. The appointment was set less than one week out. He called the day prior to ask if it would be okay to shift our appointment back a couple of hours, and I had no problem with that. When he arrived shortly ahead of schedule, the door was ajar (due to tile workers) and the doorbell wasn't working, so he called my home number from the porch to say that he was here. He removed his boots at the door (possibly noticing that I wasn't wearing shoes in the home). He was courteous, professional, and took time to explain many of the settling and seasonal movement symptoms we were seeing.
We were kind of expecting a big expense on the horizon, but we ended up paying nothing. We think that's pretty cool.
Vicki M.
May 2015
They quoted us on everything that we wanted done and they were reasonably priced. They continue to support the project.
Gwen C.
Apr 2015
unknown
Velma S.
Feb 2015
unknown
Cheryl G.
Feb 2015
unknown
ESTHER D.
Jan 2015
They used helical piers to stabilize foundation settlement on the left corner of my garage. When they came back to see if there were any changes, they had these markers where they put the piers so that they can come back with the lasers to see if there have been any changes. They know their stuff.
Betty H.
Oct 2014
Everything was fine. They did a great job. They completed the work in a very timely fashion.
Sally C.
Sep 2014
The work was not performed to our satisfaction. The work crews were unsupervised and unprofessional (playing loud music, sleeping in their trucks, sitting around on our lawn chairs, hooking up a microwave to our exterior outlets and cooking food in our backyard, etc.). This could have been overlooked if the work was performed correctly and completely. Changes to the work were made by the field crew without our consent and without consultation with the Professional Engineer that designed the work plan. The company did not complete the work required in our contract and a field representative only acknowledged this when confronted with survey results showing the poor results. The company did not correct the work and wanted their warranty to cover the repairs if we paid the full contract amount. The company refused to credit our contract for the work not performed and harassed us for full payment. After 6 weeks they finally provided us with a revised invoice that only partially credited us for the work not performed. The communications between the Account Manager, Office Manager and Owner have been conflicting with different excuses and explanations for the poor work. The company would not accept a reasonable settlement of our dispute and will not provide a warranty for their work. The Office Manager continued to harass us for payment and refused to let us talk to the Owner. Instead, the Owner only writes rude and threatening emails. We have subsequently taken additional measures at our time and expense to survey, excavate, and photograph the work performed by Ram Jack to prove their work was not completed properly.
Velma W.
Apr 2014
unknown
Response from Ram Jack Foundation Solutions
"Thank you for allowing us to work for you. We appreciate your business."
Phillip D.
Apr 2014
unknown
Response from Ram Jack Foundation Solutions
"Thank you for the review, [member name removed]. It was a pleasure working for you."
Lauree S.
Oct 2013
Everything went very well. IT went very smooth. they got the work done when they said they would. It cost exactly what the estimate said it would be.
Response from Ram Jack Foundation Solutions
"Thank you for the review, we thoroughly enjoyed working for you."
Sam B.
Oct 2013
The RJ crew arrived at the designated time on the scheduled day. John, the crew leader, was very courteous and understood that they were supposed to install the first helical and then check with me before proceeding. The work progressed smoothly and in a few hours when the first helical had been installed I received a call from Mr. Sykes who told me that the first drill depth was less than 20 ft... so I opted for two additional helicals.
When all three helicals had been installed an RJ production manager, Chris, arrived to coordinate/supervise the re-leveling. At about the same time an RJ sales manager, Chuck, also arrived. The re-leveling seemed to go smoothly; although it was a little difficult to follow the interaction between Chuck and the construction crew while also listening to Chuck.
When I went into the crawl space to inspect the new helicals following the re-leveling, I discovered that the crew was beginning to lay the plastic sheeting without first removing any material on the crawlspace surface that could possibly puncture the plastic. When I told Chris and Chuck that I had previously discussed preparation of the crawlspace surface with Brad Sykes they immediately had the crew remove several buckets-full of debris and a few larger pieces of concrete or mortar before completing the installation of the plastic.
RJ removed all construction debris from the property. No shrubs or bushes were damaged during the work.
RJ performed the agreed upon work at the agreed upon price on the agreed upon schedule.
In hind sight, I don?t really know how much of my interior cracking was due to foundation settling/moisture issues, or whether the RJ work was a good investment to avoid additional cracking in the future, but after approximately 6 months I have experienced no additional cracking.
Response from Ram Jack Foundation Solutions
"Thank you for the thorough review. This truly helps future customers see and understand our process. Glad to see all went well and that your concerns were addressed in a timely manner. Thank you for your business, it was a pleasure to work for you."
Glenn P.
Jul 2013
Installation was slightly delayed due the weather but once started it was completed in two days with installation of 11 piers.
Response from Ram Jack Foundation Solutions
"[member name removed], we appreciate your business and the positive feedback. Glad the rain slowed down so we could complete the work!"
Susan U.
Jun 2013
There was apparently some confusion as to the scheduling of the service. We had requested that the work be scheduled so that it would be completed by 3:00 - when we could come home early from work, inspect the repairs, sign off on them, and pay them. We really didn't want to listen to all the banging while the repairs were being done.
Instead, the workers showed up at 3:00 to begin work. They were efficient, professional, and competent. The supervisor visited repeatedly during the repairs, and they were completed in around 2 hours. They removed the accumulated junk from under the house and hauled it away.
The cracks in the house did indeed close up - dramatically. The floor squeaking also lessened quite noticeably. The final bill did not exceed the estimate.
Overall, we were quite impressed with the repairs, and would recommend them to anyone needing foundation repairs. They did not try to prey on our obvious anxiety about the cracks and suggest unneeded repair procedures. Our only quibble was with the scheduling snafu - these are noisy repairs.
Instead, the workers showed up at 3:00 to begin work. They were efficient, professional, and competent. The supervisor visited repeatedly during the repairs, and they were completed in around 2 hours. They removed the accumulated junk from under the house and hauled it away.
The cracks in the house did indeed close up - dramatically. The floor squeaking also lessened quite noticeably. The final bill did not exceed the estimate.
Overall, we were quite impressed with the repairs, and would recommend them to anyone needing foundation repairs. They did not try to prey on our obvious anxiety about the cracks and suggest unneeded repair procedures. Our only quibble was with the scheduling snafu - these are noisy repairs.
Response from Ram Jack Foundation Solutions
"Thank you for the review and the kind words about the work ethic of our team. Our crews work very hard and they are always excited when customer's notice and comment on a job well done. Yes, the installation process can be loud, and we apologize for the mix up on scheduling. Enjoy your quiet floors and thank you for your business!"
Amanda L.
May 2013
My husband called them about a month ago to try to finish the job and they haven't finished it yet. The work wasn?t done as we were told is going to be done. They were supposed to replace the vapor barrier and they still haven?t replaced the vapor barrier. We last spoke with them about a month probably mid April. They left the work area after they mess. I would not recommend them. Considering that it has been two and a half months since the job was originally done and they told us they want cash cheque and so the job was done and they cash it the day before they showed up. I guess it would be helpful if they come out and finish the job and do what they suppose to do.
Response from Ram Jack Foundation Solutions
"We are very sorry for the inconvenience that we have caused and take full credit for the lack of communication that took place. Due to the type of drainage work that was performed, the rule of thumb is to wait a minimum of 6 to 8 weeks to re-evaluate the moisture conditions of the crawlspace. At that time we will determine if it is dry enough to install the vapor barrier. Some crawlspaces dry out in 6 weeks and some can take up to 6 months depending on the ventilation. We were aware of the necessary work internally but did a poor job of keeping the customer informed on the status of installation, and we apologize for this. The vapor barrier has been installed now, and we have set a new process in place to insure that this does not happen again."
Alice H.
Mar 2013
Everything went well, and we had no problems with the work. They were very professional and did a good job of coordinating with the heating and air conditioning company that was involved with the work as well.
Licensing
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FAQ
Ram Jack Foundation Solutions is currently rated 4.5 overall out of 5.
Ram Jack Foundation Solutions accepts the following forms of payment: CreditCard
Yes, Ram Jack Foundation Solutions offers free project estimates.
No, Ram Jack Foundation Solutions does not offer eco-friendly accreditations.
No, Ram Jack Foundation Solutions does not offer a senior discount.
No, Ram Jack Foundation Solutions does not offer emergency services.
No, Ram Jack Foundation Solutions does not offer warranties.