Get matched with top gas fireplace repair services in Durham, NC

Recent Gas Fireplace Repair Reviews in Durham

• Thomas Fireplace Service

  5.0

  Terrific. Mr. Thomas booked us immediately when he had a cancellation so we had virtually same day service. He diagnosed the problem with the fireplace, repaired the fault and we were up and running. We had used a different company in the past and they could never determine what was wrong with the unit. Lesson learned -- stick with the Pros. All done at a very reasonable priceshow more

  Gerald T.
• Mr Smokestack Chimney Service

  5.0

  Excellent!!! Stephen cleaned the gas logs, the gas pilot light, and returned the unit to proper operations. Well done!!!

  Bob S.
• Mr Smokestack Chimney Service

  5.0

  Great! He had weather cancellations and was able to come earlier. That was very helpful for my schedule! He was prompt, explained everything, was polite, friendly and informative. Scheduling a week earlier than the first business I called and significantly cheaper! Great business. I would definitely refer my friends to them. Thank you, Craigshow more

  Laura D.
• Mr Smokestack Chimney Service

  5.0

  I was very pleased with the service and also cleaned the glass of the fireplace. Would definitely recommend.

  Willie B.
• Mr Smokestack Chimney Service

  5.0

  The technicians did a great job repairing the stucco and upgraded the chimney structure. They also installed a gas-log insert that looks great. They were good at responding for my request for a quotation for the repair. That was better than the other chimney repair companies did. It took awhile to get on their schedule, but it was worth the waitshow more

  Lawrence G.
• Mr Smokestack Chimney Service

  5.0

  David and Joe were very professional. They took their time to explain to me how to use my gas logs! I have never used them as I didn't know how to turn them on! I have had chimney swifts in my chimney for years and years. I thought I would have a whole chimney full of nests but David explained that the mom and dad swift reused their nest year after year. I hated to do this, but I had them put a cap on the chimney to keep them out. I will definately have them back to do any further workshow more

  linda m.
• Mr Smokestack Chimney Service

  5.0

  This process was very detailed and thorough and the technician completely explained his findings after he finished. He did a good job for the price and made no mess in the house. The company sent a long report with color photos the next day via email and also responded with additional information when I requested it from them. I will not use this service again because we have moved and do not have a chimney in our new house. However, I do have to say that cleaning is not the main purpose of this business, it is convincing customers that their chimney needs extensive repairs and then providing the repair work. Their proposed repair for the cracks that they reported was almost $4,000. We decided not to do the repair, gas logs are cheaper and less riskyshow more

  Sharon S.
• Mr Smokestack Chimney Service

  5.0

  This company is first rate. Customer service is clearly a priority with them. Within 24 hours after I had purchased a Big Deal with them, they called me to schedule -- at that point, it wasn't convenient so I told them I'd call back when my schedule was more flexible. Flash forward several months and I realized I let the deal expire, nevertheless, when I called, they honored it and despite the fact that they were in their busiest time of year, fit me in quickly. Office staff were friendly, helpful, and polite, as were the technicians Chris and Evan. I had been given a two-hour window for the appointment, and Chris and Evan arrived on the button at the start of the two hour window. Super professional -- I felt totally confident that they knew what they were doing. They took their time cleaning the fireplace, making sure everything was functioning properly, and adding new embers to spruce it up. It looked much better when they were done, and I felt comfortable that it was in good working condition. Before the Big Deal, I'd never seen a contractor that offered a gas fireplace tune-up, but it makes a lot of sense to me that any gas appliance should have professional attention periodically (Chris and Evan mentioned every 3 to 5 years, which sounds right to me). Shortly after they left my home, the office called to make sure everything went well. A+ experience. Bravoshow more

  Jennifer M.
• Mr Smokestack Chimney Service

  5.0

  GREAT!!! This is my first order for services on Angie's List as a new member and i must say that i was a little nervous and excited at the same time, but my nervousness was eased when shortly after printing the receipt of my purchase, i received a call to schedule an appointment from Smokestack Chimney Services , and this was around closing time for most businesses. The callers voice belonged to Simona who was very professional and courteous and who probably sensed some residual nervousness and very expertly maneuvered me to the reasons why i purchased the service which was my gas logged fireplace. i was scheduled 1 month from my purchase date because they were so busy but who needs a fireplace in the beginning of summer anyway and shes not a magician right ? Surprisingly, she showed some magical abilities when she later called to inform me that she found an opening within 2 weeks of my order that i could have. At that moment i heard ":ABRACADABRA" in my mind and all was good. she left me with a promise (which she fulfilled ) to call 1 week and also 1 day before the appointment just to confirm that all was well. when the servicemen Chris and Eric arrived 2 weeks later at 1145 , the scheduled time was between 11am and 1pm i was so at ease ( and i know what it mean to be "AT EASE" due to my military background ) because of my contact with Simona. these gentlemen were well informed as to why they were here and after a short intro they put on their shoe covers, brought in the protective tarp for my carpet and i showed them where the location of the fireplace and they began working. i had some issues with time, so i didn't bother them while they worked. they surprisingly called me 45 minutes later to inform me that they were all finished and to fill me in on why my fireplace wasn't working at all. they even showed concern for my safety when they noticed that i didn't have a carbon monoxide monitor in my home by stating several times the importance of having one but didn't push to buy one. they were greatshow more

  TYRON E.
• Mr Smokestack Chimney Service

  5.0

  They called me within minutes of purchasing the Big Deal! I was quite surprised but exited about that. The appt. was for between 8 and 9 am and Eric showed up at 8:30 - perfect! I showed him the fireplace and told him a little about it - like it hadn't been used since our Dad passed away (he built the house) and we weren't even sure it had ever been used. Eric proceeded to look it over and were conversed at times whilst he worked. He seemed to me to be very knowledgeable about fireplaces, telling me some interesting things about them. He answered any question I had even about the company. We asked about re-facing the fireplace from the red brick and maybe using a piece of marble that we saved from a table-top Dad had made. He said he would have the office send us a link about re-facing the fireplace. I didn't know they did that! Sure- they can make most any changes you'd like to the look of your fireplace! How cool is that? We were quite pleased with the service Eric provided representing Mr. Smokestack. I got an email with that link the very next day! Kudos! Mr. Smokestack. Thanks for the great serviceshow more

  Diane S.