Get matched with top basement waterproofing pros in Durham, NC

"I will start by saying that the work they did waterproofing our basement looks good, and I am hopeful that it has fixed our problem. We've had a good bit of rain recently, and so far, so good. That, of course, is the most important thing. That said, I chose this company, even though they were on the high range of the quotes I received, because I did not mind paying more for a professional experience and great customer service. I was disappointed with this aspect of the experience. The day they were scheduled to begin they never showed up, and I ended up calling them three times that day. The woman in the office was responsive, but she said that they did not know where they were. The next scheduled appointment was for the morning, and they did not end up coming until 2pm, again without any communication. Both instances were due to car issues, but a phone call to keep me updated would have been appreciated to allow me to better plan my day. When they did start the work the crew leader was friendly and appeared to know what he was doing, but he offered little information about the job unless I asked. Prior to the work being done, I also had to keep after the sales representative to put their warranty in writing. Twice he promised to email it to me, and only after contacting him a third time did he send it through. If I had not paid so much (over $11,000) I would have given them another star, but at this price point my expectations were high."

"My basement has been leaking since 1992. They came in and fixed it and did a great job. I would highly recommend them and I would hire them again."

"The Tar Heel Basement Systems Team was a true pleasure to work with. From the very first meeting / inspection with Nathan S to the actual installation and receiving the final product. Also, just to note...the installation team with Tar Heel Basement Systems was excellent. They answered all of my questions and provided daily updates on the installation progress. They provided me with pictures and again answered ALL of my questions and was super patient with me. The work quality was top shelf. I am more than satisfied with the quality of work performed! Thank you again to the great installation team that installed my crawl space enclosure, shout out to Stephon, Matt, and Jorge (and Nate)...great job guys!!!! and very much appreciated! Also, thanks to Nathan S for all of his great advice and wisdom in planning this project for me. Yes, Tar Heel Basement Systems did a great job!!! Thank you!!!"

"Mr Cortez pushes himself to make sure the job turns out to be 1st class. Other companies said that I did not need a trench around my foundation ($2500) but he insisted I did. During a hard rain after he had completed the trench drain he showed me where the water was coming in. It was a lot of water. If the other companies had did the job it would have ruined all the work, and been a waist of money. His crew has works from 8 to 5 each day, and I mean work.He is also very kind and trustworthy. His finished project is beautiful."

"Great job from start to finish! Kevin was very thorough in his explanation of what was needed to resolve the water issue in my basement. Darryl and his crew were professional, personable, and efficient."

"Crawl Space Jam did an incredible job of encapsulating and waterproofing our crawlspace! Throughout the project, Chris Venzon-owner, continued to provide progress reports, before and after photos, and to make us aware of any operation that might create noise (critical as one of us works from home). Chris even went beyond the scope and replaced the door to our crawlspace to ensure everything was sealed well. We would highly recommend Chris and Crawl Space Jam to help you with your crawlspace concerns!"

"Lane came out and listened to all our needs. He walked us through a very clear plan for our basement. They gave us a reasonable quote and were able to schedule us a few weeks later. It took them 2 days to do the work and it was done very professionally. The crew was extremely nice. They brought extra plastic to make sure all our belongings were covered. They even helped me move my washer and dryer! They made sure everything was clean and to our standards before they left. The whole experience has been great and I highly recommend them for whoever is having water issues in their basement or crawl space."

"Brent is extremely knowledgeable and professional. From staet to finish this was a very smooth and easy project to get handled in our home and the results are fantastic. Healthy Home gaves us a healthy home in our finished basement area and large basement level workshop"

"My service person Jason H was excellent, he was very professional, he found the problem quickly and gave tips about my water system."

"Warren and Sons was beyond incredible! They arrived fast, were professional, and went way above and beyond to help manage any water damage too. They were clear and concise with the issues we were having and communicated the fix and associated charges prior to doing the work. They also clearly worked hard to find the issue resulting in the smallest charge needed rather than just replacing everything and charging a lot. It is also a locally owned and operated business and they presented themselves incredibly ethically. I won't be using anyone beyond Warren and Sons moving forward and have let all my friends know too!"