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"My roof is leaking in every room. Digiorgi did the roofing. Called them one month ago to tarp roof, they refuses, claims it would leak more if the nailed tarp. Extremely poor work. Roof leaked within 1 year of installation."

"The initial work was done in a day and it seemed to have gone smoothly, but then after a month the garage door seemed to not work properly. The garage door would hesitate when initially lifting up and the motor was not as quiet. I had them come out a couple of times to double check everything and they said everything was fine. After 6 months it just got worse and worse. I finally called another garage door company and they said that the motor was possibly defective. I called Altas again to have them determine if the motor was defective, but they never returned my calls or came our again. I had the second garage door company come out to look at it and they determined that the motor was not defective, but that it was installed incorrectly."

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Weathertite did an amazing job all the way through. Installation of replacement gutters and downspouts excellent (and clean work as well!). Dave is an excellent sales manager, and he explained the Leaf X product so well. Also, special "shout out" to Joel who us a fabulous administrator. Highest recommendation to this team. Our house now has a nice added value with a permanent gutter solution (no clogs, no warped coverings)."

"We hired CetraPro to repaint out house, including fixing any rot. We also had them do work inside the home. It quickly became apparent that the crew that came out to our home had little to no experience painting. The inside paint was passable, but not professional looking. The outside was so bad that they ended up having to send a second crew out to fix the first crew's job. They painted over rot, missed rot, applied single coats of paint so thin you could see through them and failed to seal areas. When the second crew was much better, but instead of redoing the entire house, they went around trying to fix the most obvious mistakes. We needed to call them back once initially to remove rotted wood both crews missed. But then five months later, sections of the paint on our house was peeling up. We called them back out again and they said they would fix it but it's been weeks. They also said we would have to pay for the paint. Today, we discovered even more rot that has clearly been present for years, its so bad that when it rains its damaging a new door we had installed. We contacted them again today to have them come out and fix that. So far this has been a complete disaster by a company that clearly isn't interested in ensuring there painters do good work."

"The house looks amazing"