Charter Painting & Restoration

The house looks amazing

i could not be more pleased with Jim Charter and his crew. Lou the foreman was very attentive to details, and all the Owners here were very pleased with his professional and courteous work. As in many Condo Association there are picky owners, and here they were all pleased with the results. No complaints, and that is a victory. The project started last fall with one building done and the other 2 buildings to follow in the spring of 2020, With the Social Distancing in play, the owners having there front and back doors painted, with minimal intrusion on there units inside was very appreciated and required. There were here for about 5 weeks to complete two buildings. There were about 170 windows 20 doors and 3 two story main entrances. The clean up was great. Charter was not the lowest estimate, but I had a good felling talking to Jim Charter during the estimate process. I felt his company was the right fit for the project. And his workers have been with him for years. There was also carpentry work required replacing rotten wood, which Jim has a carpenter to do that part of the work. One stop shopping. Thanks to his crew

We have used Charter many times over many years, and always turn to them when new needs arise. We have used them for large jobs (painting the whole house) to small ones (patchwork, spackling and stucco repair, etc.) and pretty much everything in between. Most recently we have had individual rooms done, radiators and stairs repainted and more. We have never been disappointed. Not once. Always they have been professional, timely, courteous and do their work on time. Jim Charter and Christian Charter know their business and treat us and our property with respect. Their crews are always well trained and do excellent work. We have been in our house for almost 40 years and if we had ever found them to be less than competent or fair we would surely have looked elsewhere. In fact, they have never let us down. You would do well to consider Charter for your needs. We recommend them strongly.

It looks beautiful!!

I hired Charter Painting and Restoration to paint the interior of a house I had just purchased prior to Move-in. In addition to painting the walls/ceilings/trim, there were two rooms (living room and bedroom) where the ceilings were cracked that I had wanted repaired - the bedroom also had a closet with a hole in one of the walls that needed to be repaired as well. Jim Charter, the owner, met me at the house to review work that needed to be done and to provide an estimate. From the start, I found him to be very respectful, professional, and helpful. Having been in the restoration business for several years, he was able to provide options and suggestions as to the best approach with respect to both the painting and the repairs. He was also able to identify areas that might not need to be addressed thus being respectful of cost. Price quotes for every room were documented and provided to me up-front thereby ensuring transparency/no surprises. No money was requested up front - all supplies are purchased and all work is completed with payment when the job is complete. The team was able to start work shortly after we met which was helpful as I was on a time schedule to move. Hector, the foreman, was very helpful and communicative as well - providing additional suggestions as to options for the ceiling repair. He even offered to install a new light fixture for me as I was replacing what had been there previously. The work was completed in less than a week and the results are beautiful. Would gladly recommend and/or hire Charter Painting again.

We were very pleased with the work performed by this crew of professionals. They know what they are doing and they work well together. They worked quickly and efficiently, were always courteous and went the extra to ensure we were satisfied. We would highly recommend this company.

It was done on time and responsibly and was good.

Detailed proposal completed as agreed. Prompt, professional staff. My only complaint is the debris left on the ground from power washing as well as debris left inside gutters.

All in all it went very smoothly. Communication was good and there were no surprises. When looking at the house, I am very happy with how everything came out!!!!

They were here for a week. The painters came in everyday for about five days when it did not rain. They did not come in at the same time. I had a driveway done, I had a my house painted, and a sidewalk put in. I had a lot of work done in the past month. The sad thing about this is that the man that owns the company who is Jim Charter is absolutely terrible. His competitors call him a snake of his establishment. The workers really tried, but you have to go through him to get to the workers. He's just terrible to deal with, you can't believe a word that he says. The people that work for him were good, but they did what he said. The guys were fine and they need a job, I had no complaints with none of them. They had like a intermediary boss that goes around to all the painting sites, and he was just like Jim. The guys that work for them was scared to even say anything, for example it was a really hot day and I brought out coke and water, and the intermediary wouldn't let me give them a coke or water. That's what I'm talking about. It was a tough situation, I couldn't even give them a tip. I would never use this company again. I'm really an easy going person, and that Jim Charter really had me going out of my mind.

Good pleased with results

excellent- Lou and his team were outstanding. Professional, friendly and went above and beyond.

Jim Charter is very thorough with his work and we found his pricing to be fair. He has great customer service and listens to your needs. We hired Charter Painting & Restoration to paint the exterior of our home as well as a bathroom. Jim's crew is on time, easy to work with and were careful to protect our windows and doors, etc. They were meticulous with their work and all work was completed satisfactory and without incidence. We were also very pleased with Jim's carpenters. They replaced damaged wood siding, including our entire chimney, and also built a beautiful contemporary mantel for our fireplace. We had a great experience with Jim Charter and his crew and highly recommend them!

We highly recommend the services of Charter Painting for your exterior and interior painting projects. Charter Painting has done work for us since 2006 when they painted our aluminum siding. The project was extensive and it came out perfect and still looks great. We have used Jim Charter for at least five projects and admire the workmanship and attention to detail and cleanup. Jim has always provided a detailed proposal, even including price options where appropriate, as well as a time frame for completion. Our projects have been large, small and, on occasion unusual, like staining our 20 foot swim room window frames, and all were performed with 5-star results.

Very well.

The work done was in my home which is a condominum in South Windsor that is 30 years old. The ceilings were popcorn textured ceilings, these were scraped, prepared and painted.  This work was done in 4 rooms along with hallways, the walls were also painted, and I am very pleased with the work that was done.  Because my home was 30 years old there nail pops in the walls, these were fixed and the celings looks like new. The work this company did was awesome and I would highly recommend them. I was in the home when this work was done, they cleaned up after themselves each day and they were very nice and professional.

There was a team of 3 painters, one of whom functioned as the primary contact.  They came every day, worked the full day and there was no worry about the job being completed in an expeditious manner.  Any concerns of mine were dealt with promptly and they were very polite, neat, and picked up after themselves after they finished each day's work.

.  The employees were very professional and did an excellent  job of restoring the finish as new. They left the worksite  very clean. Charter has done several other  jobs for us and we have always been very satisfied.

It went really well. I was able to do the prep work myself so all Jim had to do was wrap the house (windows & doors) and spray the house twice. They were very careful and meticulous. I got his number from doing an internet search and Jim promptly returned call and went over all the details so I decided to go with him and I'm glad that I did!

.

Everything went well.  He left me about 10 pages of references that i could call so i was very impressed with that.  And he was professional as well.

Felt that owner was quite sincere in his approach to how work would be performed.  Did not settle on the lowest bid for the job when we chose this firm. The painter did a nice job of  enclosing the space and cleaning up.  Unfortunately, when we indicatd we weren't satisfied with ceiling repair, there were a lot of excuses presented that did not make sense (way the light fell on the ceiling, original condition of ceiling made perfect repair impossible) and said he couldn't do any more without making it look worse.

Not well at all

Purchased a LivingSocial coupon for $89, which would cover labor only, for service of up to two coats of paint and minor prep work of fixing dents and nail holes for one room at $89, and was not valid towards trim, ceilings and closets; cost of paint was not included.  I negotiated the painting of a second, small room when I called to schedule the appointment.  Mr. Charter fielded my phone calls personally, and assigned me the first available time on the company's calendar.  The painter arrived on time, covered all my furniture and area rugs with drop cloths, and worked very efficiently.  He applied the first coats of paint on one day, and to allow them to dry, arranged to come back the next day to finish.  The work was well done, and I'm happy with the results.

As the saying goes, "Quality, speed and price -- pick any two."  At the time, for this job, quality and speed were most important.