Fox Family Home Improvement LLC

Pete Fox talked a great story when he first came to the house in July of 2012. He could do everything I wanted and more. The first job was having his friend do the roof and the gutters. He did a fine job - he was very professional and the roof came out great. In fact, I couldn't figure out why my smoke detector on the second floor was leaking water - and he came to figure it out - went all over the roof and into my attic - and saw that my air conditioning condensation tray was directly over the smoke detector so it leaked into it. He said it would probably never happen again. I will look for the name of the roofer and post a stellar review - just couldn't find it to post it for this loser. The basement was done OK with the exception of the carpeting. The installer he used banged up the paint job during his job. When I vacuumed the stairs for the first time, ( I'm not proud - but it was not until May since I do not use the basement at this time) a loose fiber got sucked into the vacuum and 2 inches of the padding became exposed because the installation was faulty. The carpet just unravelled!!! I requested the name of the installer so I could contact him directly but Peter Fox refused. I did all of the spackling and repairs to the interior walls to save on expense. I was charged over 3000.00 for painting one coat for three rooms along with a cathedral ceiling.. which would have been OK except the ceiling was never painted. I had to call Peter out on it to get them to paint the ceiling. Also - one coat was not enough - and if I did not insist on a 2nd - Peter Fox would have left it looking like crap. Being ripped off for the electrical work that his electrician was supposed to do is what pushed me over the edge. His electrician spent about two hours at my property and subcontracted other work out to his friend - whom I don't know - however I was billed two thousand dollars for the installation of 3 basic ceiling fixtures and two bathroom fans. Pete used substandard wood for the deck, causing many boards to warp and separate from the floor and the railings. He used wood putty extensively which made the railings have unsightly bumps, dark spots and light spots. Every post used next to a gate developed gaping splits down the middle of each one. It was unbelievable. I forwarded Peter photos of the poor workmanship that I had paid top dollar for - but he was not interested. I paid a carpenter almost 500.00 for repairs last summer just so I could stain the rest of the deck.

Gorgeous outcome!!! Work was done in a timely fashion (a necessity when you have four daughters needing that bathroom!), the workers were neat. Painting was done in record time. I appreciated the attention to the smallest details. Have a number of other household projects that I will use them for.

Peter and his team were very professional and courteous. They took the time to really listen to what we wanted. Project took longer than expected but only because we had to wait for materials that I had ordered. They were very accommodating with my schedule. Bathroom looks incredible!!! Would definitely hire again.

Provider informed me that he would be able to do the job and then he never showed up to the appointment he scheduled or called back rescheduling it.

I hired Peter Fox to do some major basement and garage repair to get my house ready for sale. He and his team not only met my expectations, but exceeded them. He knew what had to be done based on my request, and made good suggestions for some other things to get my place in tip top condition for any potential buyer. Nothing was too large or too small for him to do. As a single woman, I can?t pack and lift many heavy things, so Peter and his team never hesitated to box, lift, move and arrange things - several times in some cases due to painting the floor. He always responded quickly to any questions or problems, coming on the weekend if needed (and it was needed!) to check on things or take care of something. He met my tight schedule even as the work increased, was helpful, reassuring, and totally competent in every way. All of his workers were equally competent and responsible. I never had a questions of leaving them alone in the house to complete their work. I would use them again without hesitation.

Working with Pete (and his crew) was like working with an older brother, but better - his professionalism and punctuality and responsiveness and creativity and resourcefulness AND flexibility gave me security and general feeling of being in best hands, while my completely unfinished basement was transformed Out of the gate, Pete was responsive and punctual - which after we got started was tough as hurricane Sandy put a delay on my basement, however Pete was constantly available vie text or phone keeping me updated on my basement refinishing which in big scheme of Sandy destruction, was not and should not have been a priority. Pete and his guys came in and tore down my walls, put up new ones...his electricians tested/tore out dozens of unused wiring/rerouted wires and installed new systems (FANTASTIC ELECTRICIANS!) AND installed state of art home entertainment system w/ surround sound/speakers inside and outside and all kinds of kid/adult friendly electronics synched to one remote. Pete's electricians (AGAIN, FANTASTIC!) rerouted plumbing and put in sump pumps. Then was time for dry walling/painting/flooring/putting on doors/putting in new windows...at times was slower than I'd like, however there was always a reason (generally Sandy backlash) and Pete was always responsive, and at times even showed up himself to get work done. Finally was time for home entertainment/theatre - I have three elementary school aged kids and am single mom, not entirely knowing what i need now and will in future, and Pete and his electricians were amazing in offering suggestions and making it fit within my budget. Only downside is now all my kids want to do is be in the basement! :) It needs to be mentioned that Pete, himself, was an amazing resource for ideas on basement - regarding most things as it had to be reconceptualized -- he had great ideas and w/ experience could rattle off pros and cons... It also needs to be mentioned that when I needed new fence, roof, purchase and rewiring of house to make generator friendly and help w/ garage (non-basement related home issues), Pete not only facilitated communication w/ insurance company (post Sandy) but had professional referrals at his fingertips to help out. Pete and his crew were a pleasure to work with! We are so psyched about our basement and recommend him and Fox highly!!!

Fox Family Home Improvement tried to do his best to save me some money. He ca,e a couple of times to do some tests, one day it would leak, other days it wouldn't have leaked and he can't figure out what was going on. He did come a couple of times and did try to figure out what was wrong. The previous contractor that did the bathroom before we moved in used cement floors in the shower, they used a green board, anti- mold kind of thing but still drywall. The guys came and did a good job on the tile. We found out that the other bathroom was leaking as well. We had them come in, we had them do the other bathroom. It's been fine since he;s done the work and everything's good. We have no complaints, They did the other bathroom and put new tiles down and everything and that's been working fine too. They put a new toilet in and stuff as well. I didn't really feel that he was trying to upsell me. I thought he actually did a pretty good job.

They were very prompt returning the phone call. They showed up to do the work on the day they said they would. They finished it on time and did not finish until I was satisfied with everything. So, it was a very positive experience.

Living through a renovation is not easy, but I can't imagine it being any better than it was with Peter Fox and his associates. Peter and his staff were easy to work with, accepting of my ideas, creatively suggesting his own, so that the end results were better for the effort. I would hire him again in a flash! No other builder I have worked with has been more conscientious or has done work of equivalently high caliber.

You know this job did not have to be as stressful as it was. I was at first excited to find a contractor that seemed to take pride in his work. There are many poor contractors out there today and finding the right one can be very challenging. I think this contractor HIMSELF does good work. The problem is not everyone that he sub-contracts work out to does goodwork. I began to get nervous in the very begining when he told me that there is no need to prime before painting over fresh sheetrock mud. My walls needed a decent amount of repair due mainly to damage that I did when I removed a mirror that was glued to the wall. Pete applied the mud to an area that was roughly 3 feet by 3 feet, along with other misc areas around the room that needed some touchup. Now, I have been painting myself since I was a kid, anyone will tell you that you need to apply primer to sheetrock mud prior to painting. Pete didnt think so. Ask a pro, do a search on the internet, ask the guys at the paint store, read the instructions on the products being used, they all will tell you that this is the proper way to do it. Petes painter also told me that the area should have been primed. Of course when Pete asked him in front of me he told a different story. The painter was very uncomfortable. Pete grew very frusterated with me when I questioned anything. Now I admit that I am a perfectionist, I can also be obssessive compulsive about stuff like this. But I am not a wealthy person, I do not want to have to do stuff twice nor can I afford to. I just want it done right. Pete asked me to let him do the job and said "It will be perfect when its done." He said if I have any problems with the job I should address them at the end and it would be taken care of. But when I pointed out issues at the end he became very frusterated. One of the painters that he had used painted over sheetrock mud after only minimal sanding. When you looked at the wall you could see all of the lumps and bumps, the wall was not smooth at all. Pete was not happy when I objected to this but he did send another painter to fix it, who did a good job of smoothing out the wall. Now, I know this was not a big job but there was no need for all the drama and attitude. I told Pete in the begining that I didnt want to spend a fortune on this small bathroom but that I was not willing to sacrafice quality. I only inquired about the price once during the job, merely asking for a projection. When Pete told me what he projected the cost to be, I agreed. Again, I think the work that Pete does himself is good. We could have solved the other issues more easily and smoothly if his attitude was better.

My deck was severely damaged (deck collapsed) due to weight of snow on the deck during the winter of 2010 / 2011. I found Peter Fox on Angie's List. It was great working with Peter. He was quick to return my initial phone call, and was quick to visit my house and provide a detailed quote for the project. I was running the repair through my homeowner's insurance, so the process was further complicated by dealing with insurance adjusters. Pete took the added complication in stride, and actually offered to help speak / handle the insurance adjusters. Peter provided an accurate view on when he could start the project. He showed up on time every day and stuck with the project until it was complete (I've worked with other contractors that start the job then disappear for several weeks). Peter was happy to make changes as I suggested (I asked him to round some corners on the deck and I asked him to smooth some joints). Peter told me over and over that he wanted me to be happy with the final product and that he'd change anything that didn't make me happy. Overall, good quality work. Peter and his guys are polite and professional. I look forward to working with Peter on future projects.

I met with Peter Fox, who was very professional and helpful, about some major home renovation work that needed to be completed after my last contractor was let go. He explained how dangerous it was for me to to living there since the electrical and gas were badly connected and even offered some suggestions on how to get some of the costs offset by his insurance or the consumer protection agency. I did place a claim with the insurance and they instructed me to provide them a quote. I asked Peter Fox for this several times and he kept insisting that the insurance needs to provide him with the cost of repairs first and they will negotiate afterwards. After many phone calls back and forth over the last month and have gotten nowhere and I am anxious to make my home safe again with or without the insurance. Today I Peter Fox refused to give me a quote and stated he will only work with the insurance directly. I stated that was not an option in my situation and he was forcing me to use another contractor. He then hung up on me. I cannot believe that a person who started off so helpful and nice would act so unprofessional.

It started with Pete showing up at our door for our first consultation at 5pm. Then, over the entire project Pete would show up at 5pm on his way home to look at what was done, consult as to the next step, and ask us if everything was ok. When we contracted with Pete we got a small, reliable crew. He works with a select group of people including himself, another family member that is a contractor, an electrician, as general painter etc, and a plumber. The group who worked on our kitchen was very reliable. We did not get any subcontractors. I would leave my door open for them because I learned how trustworthy this group of professionals are. Pete is a very hands-on contractor. He would be involved in gutting the kitchen to tiling the floor. Every member of his crew has a specialty and Pete was always there working with them. Sometimes I looked at the clock at 5pm and wondered if he would stop by. I think one of the best things about Pete is that if anything was not to our liking he would re-do it. No questions asked. Don't get me wrong, there were glitches. He once slipped and scratched one of my custom doors. It was immediately whisked away and came back a few days later good as new. There are always glitches in remodeling. The mark of a good contractor is how they deal with it. Any question or request the answer was always, "we can do that, no problem." At times I needed extra time because my husband and I picked out all of the kitchen. We did not use a decorator. If I needed time he gave it to me. Pete also had fabulous ideas I hadn't thought of that he had done in "high end" kitchens that would work in my kitchen. I consider my kitchen to be a small high end, with custom cabinets etc. After the job was done, I called Pete to do a few other things. No matter how small the job he would come over. For instance I bought one light fixture I didn't like and bought another. Pete came over to put it up for me. He didn't "move on" because he had a big job to do. He responded to my e-mails immediately. His prices are reasonable. However one cannot pay for the price of honesty, fairness, and quality. And one cannot pay enough for a professional who does top quality work, is honest, and friendly to boot. This company is a rare breed. I will be writing again for future projects. I know who to call. I'll call Pete Fox.

Fox Home Improvement has provided several services for me, including a major bathroom renovation, updating a kitchen, and less significant services such as painting, roof work, plumbing, electricity, and carpentry. They have also provided services for many of my friends and colleagues. Quite simply, they are outstanding. The work is of the highest quality, it is done in a timely and complete manner, they are responsive to any customer needs/questions, they are extremely clean and are reachable at any time. The owner, Pete Fox, is extremely knowledgeable in all facets of home improvement and offers creative suggestions that a homeowner would not consider...making the decision process much easier. They are the only Company that I would use for home improvement. I know I am getting the best value for high quality work that will be DONE RIGHT. They communicate with you so that you know exactly

I found the owners and workers of the Fox Family Home Improvement Co. very personable, receptive, responsive and professional. They helped me implement my design concepts, while contributing many excellent ideas of their own to make the final result better than imagined. They have contacts with talented and easy to work with custom cabinet builders, electricians, and plumbers. On staff are meticulous painters and tile setters. Although the work took longer than I had hoped, the quality of their work is impeccable and undeniable. The final cost of all the work done on the kitchen-family room and all the bathrooms was about 10% higher than other contractor estimates. You get what you pay for. The quality of the work exceeded my expectations. They have added significant value and style to my home - and It is so much more comfortable. I am proud of the resulting changes implemented by the Fox Family Home Improvement team and won't hesitate to recommend or to hire them again.