JR MARBLE TILE
About us
JR Marble Tile has been servicing the Ct. Westchester and Putnam areas since 1980. We provide ourselves on quality craftsmanship. Our motto is "QUALITY OVER QUANTITY"!
Business highlights
Services we offer
Complete bathroom renovations.Kitchen renovations including installation of any tile, glass tile and custom work of any kind. No job too small., granite, marble, porcelain
Amenities
Emergency Services
Yes
Free Estimates
Yes
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
93% | ||
2% | ||
0% | ||
0% | ||
5% |
Side note: He commented that I changed my mind about the location of towel bar...wow! John NEVER installed ANY towel bars or toilet paper holders. He commented on lights...again...JOHN DID NOT INSTALL ANY LIGHT FIXTURES. I have electric wires protruding from my ceiling and walls with no fixtures or outlets attached. I also have exposed wires were John neglected to put outlets. No LICENSED electrician would ever leave a home with exposed wires.
"The customer signed a contract for 2 bathrooms, she changed her mind just about everything that we did. Put the light here no put it here. Move this towel bar here no move it here. People sometimes forget to realize that it costs us money when we do this. Every room in the house had some kind of construction going on, not one room was completed. She fired everyone that had worked in the house. My partner finally couldn’t take her changes and unrealistic demands so he left the project. At that point she still had plenty of money left on the original contract to have someone else complete it. She decided to reverse the credit card payment for the complete contract. That made many checks on my end bad. I am a small operation and for someone to take back the whole amount of the project seems like they are a scam artist to me. So yes taking the money back almost made me close my business as she says. She seems to me that she will never be happy with anyone doing the work. We did many items that were not on the contract and didn’t even charge for them. Yes I did have issues with my kids like every parent sometimes has. And yes unfortunately I am dealing with lung cancer at this time. She claims I didn’t come back. The arrangement we had was for me to come on the weekends to compete the work she cancelled our appointments many many times, I tried to come back and finish but she never let me unfortunately."
The reason i did not give him an A overall was because there were a few small items that he did not finish up at the end. we made a few contacts to follow up but they did not get taken care of.
"Customer is correct about the two issues that I did not finish 1 was two light trims that I never installed (not paid for), and the other was a mirror that they purchased and were not happy with, great people to work for the $12,000 was a great price for what I did. They got a GREAT job for the price, medical reasons for not coming back for the light trims."
We have decided to renovate 2 more bathrooms with John - long overdue, - because we know we have found a very special contractor and we are unwilling to have to wait in line for him if we stop after these renos. It's exciting watching someone put in so much effort and terrific to have such a wonderful outcome.
and is personable and immaculate -- he leaves his work area perfectly clean. He is easy to have in the house and
careful about everything he does. In fact, our demo turned out to be intensely more difficult than we had thought
because this is an old house and was built like a fortress. He never complained, though it took far longer than
planned and he did not change his fixed price even though the hours he had to work were considerably more.
He has now started the demo on a large master bathroom in our home and I am looking forward to the whole
process with him. Again, he is taking it down to the studs, and rebuilding everything.
John himself also did a meticulous job with the difficult task of putting on stained-glass tiles for the backsplash. He wanted to get it right and he did.
I'm still dealing with him on a couple of outstanding issues involving the contractor who put in the countertop and broke some plumbing, but I'm confident he'll follow through, despite his busy schedule and ensure the work is done.
Above all, I found John to be a man of integrity who does excellent work at a fair price. To be able to find a contractor like that nowadays can be a difficult reach. I'm glad I found John and wouldn't hesitate to recommend him to others or use him for future projects in my home.
John is very dedidcated and focuses on your job and sees it to completion. They showed up every day early in the morning and would work throughout the entire day. John even asked if he could come on the weekend to do additional work. We never felt stranded and were consulted on every detail as issues came up. We had an issue with our vanity as when it was delivered, it came in much longer than the original specs from the outside manufacturer resulting in all the framing for the new medicine cabinets to be off center with the positioning of the sinks. I thought only one wall medicine cabinet needed to be moved as the other was only slightly off but John said it just would not look right and though it required a lot of extra work to do this, he moved both medicine cabinets over. that the kind of work you will get - perfection!
He has an excellent eye for design and has great ideas and recommendations which he shared with us as we moved along the construction process. we love our new linear drain in our shower. His tile work is amazing and we had suffered with some pretty sloppy work when we re-did our kitchen some years back with another copntractor and were scared about doing the bathroom given the amount of tile work it required. Not only was his tile work perfect, we even paid him extra to do some work to clean up some of our kitchen tiles!
They operate very efficiently and cleanly - always covering floors and vacuming up after they left each day. now the only oproblem is we never want to leave our new beautiful, serrene bathroom! John is the best contrractor to work with in our experience and is a nice guy as well, making the whole experience very pleasurable. And that's a lot to say for any construction work that is disruptive. If you can book him, do not hesitiate to do so.
The quality of JR Marble & Tile work is top notch. They don't cut corners. They make sure you are getting the best quality in materials and installation that are available. John and his team take great pride in their work and it shows. I can't wait for them to remodel my other bathroom!
I had questions and made some changes during the job, and John was very accommodating and helpful. He suggested options and offered his opinions, which I very much appreciated.
The bathroom that John worked in was only accessible through one of two bedrooms. John could not have been more considerate in the manner in which he covered my floors and carpets and in the way he cleaned up at the end of each work day. He did this without my having to ask. He even ensured that the area outside, where the marble tile cutting was being done, was also clean and clear at the end of each day.
If you are looking for someone who is highly skilled, qualified, considerate, and trustworthy - you just found him - John Russo, the same way that I did - on Angie's List.
"Thanks for the kind words. We enjoyed working on your project, both of you were very accommodating, and showed your appreciation to us every day. We would love to do future projects for you both."
"Thank you for the work. We hope to return for some laughs at a later date (lol)"
Sal and Dustin arrived early each morning. This was a pleasant surprise since previous contractors had always arrived late. Sal communicated well and informed me of steps along the way. When I explained that I wanted to have the vanity set away from the wall, Sal tried very hard to get it as far from the wall as possible yet have sufficient space for the adjacent toilet. He took measurement after measurement and even thought about whether he could move the toilet to accommodate my request. This is when I realized how much care he put into his work. Unfortunately, we weren't able to move it over enough to have the visible pipe underneath the sink centered. The pipe was offset which I had not expected however I believe he tried his best. Another example of his diligence is when he thought about using a quick drying compound to install the floor tile. However, before doing so, he called the manufacturer of ditra (the anti-cracking membrane that he installed as a layer underneath the tile.) When he was told that the warranty for the ditra would be voided if he were to use the quick drying compound, he did not proceed with that even though it would have saved him time.
There were a few unexpected obstacles that came up during the job but Sal fixed each problem in the best manner possible. For instance, he repaired an old leak in the toilet pipe that was "fixed" by a plumber we hired over a year ago. Sal explained that the plumber had done it improperly which is why it ended up leaking during the demo. I feel confident that Sal repaired this the correct way and can see the fine workmanship that went into this. In addition, as Sal promised, he had performed some miscellaneous tasks in the adjacent bathroom which had nothing to do with the bathroom he was hired to work on.
Sal is extremely knowledgeable and he not only explained things to me so I knew what to expect, he explained things to Dustin too. Dustin is new to this profession although he said he has had passion for this business since he was a little. This was apparent when I watched Dustin patiently absorb the mentoring from Sal. Dustin was quick to respond and assist Sal and was very polite. I have not always found this kind of respect and patience with the younger generation.
Sal also offered options and opinions which I appreciated. He suggested to use the same tile used for the shampoo box as a border treatment to the opposite wall. I did that and it looks beautiful. He stacked the tiles up very nicely and one could tell this was done professionally. Importantly, Sal and Dustin were very careful. I didn't have to worry that something would get damaged while they were working. They were also very neat and cleaned up before they left each day. All in all, the bathroom is now exactly how I had pictured it to be. This may sound trite but given the bad experiences I've had in the past, I am too well aware that things can turn out quite differently than what one might imagine.
Thank you, Sal and Dustin (and Dean who worked the week that Dustin was on vacation -- Dean was great too.).
"glad we were able to help"
"Thank you for all the work. It seemed to be a little rocky in the beginning of the project, I realize it is hard to believe what contractors tell you but we try as hard as we can to live up to our reputation. I am happy you both love the bathrooms and hope you always keep us in mind for any remodeling projects. Thanks so much. John"
We were very pleased at the outcome. The bathroom is just beautiful!
If you want your job done right the first time, hire John Russo.
"Thank you for taking the time to write a review about my company. It was a pleasure working for you, even though the lower level bathroom was a tough tile job. You and you wife are wonderful people to have met and had the pleasure to work for, and thanks for dinner John"
"thanks for the wonderfull review. It was a pleasure working with you Thanks again John Russo"
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