Get matched with top appliance repair pros in Crozet, VA

"Hired Neli for a virtual repair of our Whirlpool washer. Tom was VERY knowledgeable, friendly and professional. We came up with a solid diagnosis of my issue and the replacement parts required. Tom advised me to consider the value of repairing, parts costs and time required, vs. a new purchase and the effort to repair was not going to be simple. We chatted about the pros/cons a lot. As the washer was 6+ years old and there were holiday sales I opted to purchase a new unit. This is the 3rd time I have worked with Neli. All instances have been very productive and positive. "

"I will never hire Billy Herrin at Grace Home Improvement, LLC (https://gracehomeimprovement.net) again! I had two small jobs that were scheduled and Billy started the work but after three weeks the work has not been completed. Any attempt to reschedule with Billy was met with an excuse as to why he is unable to make the agreed appointment time. Now Billy is refusing to responde to several attempts to contact him. In my opinion the work that was completed was not high quailty work and does not meet the expectations for the price charged. Buyer beware of Billy Herrin and Grace Home Improvement, LLC."

"These guys are absolutely fantastic! Upfront, educational, and personable. My only holdback on a 5 star rating was that I tried to schedule online since it was a Saturday and not an emergency. When I hadn't heard anything by noon on the next business day, I called and talked to Crystal. She was polite and friendly, but could not find a record of my submission. I received a confirmation stating "a representative will be getting back to you shortly". A NICE FEATURE THAT, UNFORTUNATELY, DOES NOT WORK!!"

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I read the reviews. This was our first time calling Darren Smith. I called early and explained the dryer problem-- heating but not drying. His schedule worked-out such that he came later the same morning. He couresty called when on his way to our house. He took about 15 minutes to assess the problem with our dryer. He turned on the dryer. First, in the basement, he checked the dryer vent duct for condensation and the end where it opens to outside. No air coming out at end and condensation along vent (several droplets of water on basement floor.) It seems vent has a major clog. Dryer working/heating fine. Darren was great. He explained running the dryer would probably blow the circuit inside the dryer. Darren referred us to Dryer Vent Wizard. We set up an appointment. We won't run the dryer until vent is cleaned/repaired. Lastly, Darren deferred his service fee and only charged us for just his gas. We will definitely use Darren Smith here-on-out for our applicance repair. He was honest, professional and personable. Thanks."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"He is excellent and I would highly recommend him to anyone. Troy was such a pleasure to have in my home today. I will definitely hire him again for anything I may need and I would give him my highest rating."

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"