
High Tech Home Warranties
About us
We are a one stop shop for all your home warranty needs. Our upbeat and friendly support team is always at your fingertips to respond to questions about your warranty 365 days a year! Emergency claims will be addressed within 24 hours from time claim is submitted and non-emergency claims will be addressed within 48 hours Monday - Friday 8:30 am - 6:00 pm. During nights and weekends non-emergency claims will not receive a call back until the next business day. Our service call deductibles range from $65 - $75.
Business highlights
Services we offer
Exterior and Interior home warranty coverage.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
77% | ||
6% | ||
6% | ||
0% | ||
11% |
"Mr. [Member Name Removed] we are very sorry that you are upset, however we must adhere to the terms and conditions that you agreed to when you purchased the home warranty. Which clearly states we do not cover appliance repairs/damages due to insect infestations. Our independent contractor who diagnosed the issue (see diagnostic report below) cleaned out all the roaches and grease build up that caused the circuit board not to function properly. Prior to this claim you were satisfied with our services; you recently added pool coverage. This negative comment is nothing more than attempt to get us to pay for a claim that is not covered. You've since cancelled your policy and we have refunded the $50 monthly payment to your account. Contractor's report: Arrived onsite, pulled out oven, found moderate corrosion on power plug and outlet, found grease buildup along right side and underneath unit. Opened up rear control panel to find roach excrement and damaged control board. Control board cleaned with isopropyl alcohol. Power board undamaged. Home owner killed live roaches during my visit. Range functioning again, but voltage regulator on control board is not functioning properly leading to control browning out, unit considered jury rigged until repair can be completed. Model #PB975ST1SS Serial#G2241290Q Sincerely, Adrian J Bowen Adrian's Appliance Repair"
At the time of writing this review, I notice that there is another bad experience and we are barely finished with the first week of the month. I have been a client with HT Warranty for 5 months due to Angie's List recommendation. However, had an issue with Air Conditoning prior to the weekend. HT Warranty was sent an emergency email. (Hyperlink is not a form, only an email). Has been an ongoing issue for over 7 months with the hyperlink according to spokes person. I felt insecure about the email being delivered, so I called the number listed and was forwarded to voice mail for a person named Theresa. This person sent a text, for me to call another number, which I did. This message was the same voice mail for Theresa and I left about 3 messages; the last stating I was very uncomfortable leaving a message with a calling service that uses first names instead of company names. After about 4 hours of calling; I received a call stating a contractor would call within the next day or two.
The contractor arrived, I paid $290 for Freon which was not covered. However, when I looked in my files, I had sent a copy of the inspection report done one month prior to taking services with HT. Bottom Line, I could not get a straight answer on how much HT would provide to cover the monetary costs of replacing a unit should it come to that. The gentleman who I last talked to stated that, "HT did not have enough of my money invested to warrant paying for a complete replacement". Being said that they could not quantify an amount other than possible about $400 to replace a $5000 dollar unit, I elected to discontinue giving them anymore of my money.
If they could not guarantee more than 10% of the costs to replace this item, I am only surmising that they would pay even less if any to replace a washer/dryer, or any other item that cost significantly less than an Air conditioning unit. If you use these guys you are on your own. I imagine that this review will probably be met with "... There are two sides to each story". However, take a look at the majority of issues by members. There are more complaints than kudos. Buyer beware.
*In response to service provider response: We hired 1 contractor that they recommended. He came out and said that he did a lot of work for High Tech. He fell through the ceiling that same day. We called High Tech the same day. They wanted my husband to go up in to the ceiling to get a model number. He is 79 years old and could not do that. We then had to contact a different service provider and pay an extra $150.00.
"We are sorry for the unfortunate accident which occurred at your home, but in all honesty Mrs. [Member name removed], we did not hire the company to replace your water heater. Mr. [Member name removed] filed a claim on August 27, 2015 and he couldn't give me the necessary information from the water heater, therefore we had a reputable company go to your location to give us that information. Since your coverage had just started and your water heater was 15 years old, and apparently had been leaking for a long while (according to the pictures which showed the rust and calcification); we knew we would only be offering a cash settlement for the claim. You and/or Mr. [Member name removed] hired the company for the replacement without our knowledge. Evidently during this time, an unfortunate accident occurred and the contractor fell through the ceiling. We were not notified of the installation or the damages until days after it had occurred and any damage from the result of the accident had already been “patched”. I do not feel this incident should reflect bad on our company as we did NOTHING WRONG and only did what we were supposed to do. A claim was filed, we sent someone out that very day to obtain information for us, so we could move forward with a resolution. We DID NOT hire the company to replace your water heater, we simply offered a settlement and it was up to you whom you hired for the job. Again, we are very sorry this incident occurred but High Tech Home Warranties had no control over the situation. Regards, Theresa Meroney"
Very happy with the Warranty company and Rogers Repairs.
Licensing
State Contractor License Requirements
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