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Neli Virtual Appliance Repair
Appliance Repair, Small Appliance Repair, Heating and Air Conditioning Service,
About us
NEW! Appliance Consultation – Just $35 Get expert advice before you spend on repairs or replacements. A Neli technician will evaluate your issue and help you decide if your appliance can be fixed—or if it’s time for a new one. Virtual Appliance Diagnosis and Repair - Just $45 Service Description: Diagnose or repair your appliance virtually—no need for anyone to enter your home. Neli’s certified technicians guide you step-by-step via secure video chat. How It Works: Book online at nelihome.com or call 833-876-0900 Connect with a tech through our video platform Diagnose or fix the issue in real time Get expert advice and confidence in your next steps What’s Included: Real-time video guidance from a certified technician Diagnosis of the issue OR full repair (when possible) Step-by-step guidance using your smartphone or tablet Safe, contact-free service - no one in your home Flexible scheduling—appointments available daily Perfect For: Appliance fixes HVAC troubleshooting DIY-savvy homeowners Saving time and money on service calls
Business highlights
Veteran owned and operated
Women owned and operated
9 years of experience
Services we offer
Virtual, remote diagnosis and repair of all large home appliances. We guarantee to diagnose the problem, give you the OEM part number for your appliance, and help you install the new part.
Services we don't offer
Connecting gas lines, replacing compressors, appliance installations (May be offered on a case-by-case basis).
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Visa
- Discover
- MasterCard
Our recent projects
- 6
Assorted photos uploaded by Neli Virtual Appliance Repair
Reviews
4.8470 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 5% | ||
| 2% | ||
| 2% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 470 reviews
Celeste G.
Jul 2025
Appliance Repair
Excellent service for a virtual format. Would definitely recommend this very affordable alternative to the traditional technician having to come to your home to evaluate and fix a malfunctioning appliance.
Keavon R.
May 2025
Appliance Repair
They did fine
Jennifer S.
Mar 2025
Appliance Repair
This was amazing! I had no idea this service existed. After searching and contacting various repair places for my washer, this was the most cost effective option. I figured if it didn't work, my machine is old and I would be out $40, not the $100+ to have a tech come out and just diagnose the problem. I am pretty handy and my washer is old anyway, so if it is broken, I have to get a new one anyway. My tech, Steve, was great! He predicted what was wrong after listening to the machine, calmly walked me through dismantling the machine and when we got down to the motor, he was right! He sent me a link to the part I would need, and let me know to contact them again if I needed help installing it. My machine works even better than before it broke, its beautifully quiet and efficient. I will definitely be saving this company for any future repairs on appliances I may need. The service was $40 + the part cost, which was about $8.
Response from Neli Virtual Appliance Repair
"We are so excited we were able to save you money and let you know you didn't have to buy a new appliance, and that this one was fixable. Thank you so much for your business and your review. We are here when you need us! All the best, the Neli team."
Charlie M.
Feb 2025
Appliance Repair
I didn't understand that these guys don't come to your house - they want you to have repair tools and they'll guide you through an iPhone video chat. WTH??? I texted them a couple of hours before the appointment and of course, no one responded.
Helen P.
Jan 2025
Appliance Repair
They were very accommodating to My time. They called me immediately and arranged to come the next morning on time. The repair man had a challenging time Moving my refrigerator. He worked slowly and steady apologized for taking so long. My refrigerator stopped working he showed me that the compressor was fine. it was the fan needed to be cleaned. Their price was fair and they told me toward the end what the cost would be. I would definitely recommend them and if I need another appliance fixed I would surely call Them refrigerator stopped
Devin V.
Dec 2024
Appliance Repair
Paid for the service. Was not given any troubleshooting instructions. Assumed my issue was circuit boards. Replaced both circuit boards in dishwasher and still not working. Can't seem to receive a callback. I've left voicemails, emails, and everything I could think of. No response. Thanks for taking my money and wasting my time Neli.
Response from Neli Virtual Appliance Repair
"Thank you for your review. We responded to you via text, email, and phone call to your help request. This was additional help you received outside the allotted appointment. Your Neli tech was able to find the issue and your dishwasher is now working. Your Neli tech found that your home is not grounded and was causing the boards to burn out."
Cooper W.
Oct 2024
Appliance Repair
Unbelievably easy! Highly suggest!
Response from Neli Virtual Appliance Repair
"Awesome! Thank you for your review."
Pedro P.
Aug 2024
Appliance Repair
Issue was not diagnosed correctly. Diagnosis seemed rushed. Did not use tools prep video said I would need to have ready at hand.
Response from Neli Virtual Appliance Repair
"We are sorry that your diagnosis was incorrect and would happily rediagnose the issue. As for the tool prep, we must suggest that all diagnoses and repairs be ready with the basic tools. You never know what tools will be needed, and we do not want to waste a customer'[Member Information Removed] time if a needed tool is not available."
James H.
Aug 2024
Appliance Repair
Made a service request through Angi list and was railroaded into an unclear situation. I paid for a service but expected a technician in person which did not happen
Response from Neli Virtual Appliance Repair
""We are sorry that in our ANGI service description on ANGI.COM it was not clear to you that we are only a virtual service. As stated on the booking page, Neli is a virtual service only, and by agreeing to the terms and conditions you confirmed your understanding that no one will come to your home. Also, in your confirmation email it states this was a virtual service only. The appointment email also described how the upcoming virtual appointments are going to work. The terms and conditions let you know you could cancel up to one hour before your appointment for a full refund. We did however refund you 50% of your purchase in good faith after you started your virtual appointment and spoke to one of our techs. After the appointment started you decided you did not understand the appointment was virtual only. We are not sure after all that, how you believe you were "railroaded"."
Sonny V.
Aug 2024
Appliance Repair
quickly identified what was wrong with my refrigerator.
Response from Neli Virtual Appliance Repair
"Thank you for your review! We look forward to helping with your next repair!"
Deborah T.
Aug 2024
Appliance Repair
Mom got her GE fridge estimate and repair done and the technician John was very nice and friendly, found the issue quickly and repaired same day. Was very thorough and took his time to ensure quality results. Would use the services again. Thank you!
Asha P.
Jul 2024
Appliance Repair
Steve W was an excellent source of information and quickly identified what was wrong with my refrigerator. He provided what was needed to alleviate the concern.
Response from Neli Virtual Appliance Repair
"[Member Name Removed] is awesome. We are so glad you trusted [Member Name Removed] to be your partner and guide for your refrigerator issue! We are here to help you with your next appliance repair!"
Lisa G.
Jul 2024
Appliance Repair
It went well, but I need a detailed invoice to give to my warranty company
Tina B.
Jul 2024
Small Appliance Repair
Excellent
Tina B.
Jul 2024
Small Appliance Repair
Don P. was great! He explained exactly what we needed to do and told us how to order the parts and save money. Thank you
Response from Neli Virtual Appliance Repair
"Thank you for your review! [Member Name Removed] is a fantastic technician. He loved working with you!"
Robert E.
Mar 2024
Appliance Repair
This virtual service was great. I just needed help identifying the problem. I knew I could probably do the part replacement. And to have someone come in virtually worked out perfectly especially since we had nine inches of snow on the ground.
Response from Neli Virtual Appliance Repair
"We are so glad that our service was fast and convenient... especially with 9 inches of snow on the ground! Thank you for trusting Neli. We want to be your go-to repair partner. All the best, the Neli team."
Narayanan S.
Feb 2024
Small Appliance Repair
Good work by the agent in diagnosis of issue
Response from Neli Virtual Appliance Repair
"We appreciate your review! Thank you for taking the time."
Claude W.
Aug 2023
Appliance Repair
The tech helped me get far enough into the refrigerator to get it diagnosed. I was able to get the parts required and reassemble it with the new parts. It certainly appears to be fixed now.
Response from Neli Virtual Appliance Repair
"Wonderful! Great job installing the parts! We can't wait to help you with your next repair! The Neli Team"
Patrick G.
Jun 2023
Appliance Repair
Easy and very helpful
Response from Neli Virtual Appliance Repair
"Thank you! We can't wait to work with you again! Your Neli Team"
Naomi Y.
Mar 2023
Appliance Repair
I love doing things myself if I can - this was the perfect service for me. I took apart my dishwasher and checked it and troubleshooted it, and now I know how to do that! Thanks!
Response from Neli Virtual Appliance Repair
"We love working with customers like you who feel empowered when you are able to take control of your appliance issues! We can't wait to work together again! All the best, your Neli team"
Deboraha B.
Mar 2023
Appliance Repair
Harmon was fantastic. I was able to fix my refrigerator. I’m a 74 yr old woman with no experience at repairs. It was like he was standing right there with me. Soooo cool!!! Acquired allot of confidence and satisfaction not to mention I learned sooo much. Thank you Neli
Response from Neli Virtual Appliance Repair
"Thank you for letting us know that this was your first time repairing your appliance and that your first time was when you were 74! You did a fantastic job, thank you for trusting Neli. We are so excited to hear that you also gained a lot of confidence, and satisfaction and learned so much. We are here for your next repair."
Jack A.
Mar 2023
Appliance Repair
I LOVE Neli. I've used them three times now. Harmond (my Neli service man) is a joy to work with and an absolute walking encyclopedia of appliance repair. Our thirty-year-old washer are dryer are running like new, at a fraction of the cost of replacing them.
Response from Neli Virtual Appliance Repair
"Fantastic! Thank you so much for taking the time to write your review! The Neli Team. PS Harmond says "hello"!"
Mark L.
Jan 2023
Appliance Repair
I had dryer issues and Don was my tech who was very thorough and knowledgeable. He made the repair process much easier for me! Thank you Neli Virtual Appliance Repair! I will be back!
Response from Neli Virtual Appliance Repair
"Thank you! Wow, wonderful review. Don loved working with you. We can't wait until we can help you again. All the best, your Neli team"
Jim M.
Jan 2023
Appliance Repair
For me, who likes to see if I can fix it first, it was the ability to access the knowledge and experience needed to make a washing machine repair. I made an appointment, a Neli representative sent a link to my phone, once opened the representative could visualize the problem I had described. It was explained how I should remove the part and replace it. Subsequently, I received an email with the part number needed and the estimated cost. This took approximately 15 minutes altogether and cost $35.
Response from Neli Virtual Appliance Repair
"Fantastic review! Thank you for taking the time to write it. There is nothing like first-hand experience. We can't wait to work with you again! The Neli team."
Toya C.
Jan 2023
Heating and Air Conditioning Service
Thank you
Licensing
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Neli Virtual Appliance Repair is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday: 8:00 AM - 3:00 PM
Neli Virtual Appliance Repair accepts the following forms of payment: American Express, Visa, Discover, MasterCard
Yes, Neli Virtual Appliance Repair offers free project estimates.
No, Neli Virtual Appliance Repair does not offer eco-friendly accreditations.
No, Neli Virtual Appliance Repair does not offer a senior discount.
No, Neli Virtual Appliance Repair does not offer emergency services.
Yes, Neli Virtual Appliance Repair offers warranties.
Neli Virtual Appliance Repair offers the following services: Virtual, remote diagnosis and repair of all large home appliances. We guarantee to diagnose the problem, give you the OEM part number for your appliance, and help you install the new part.
Connecting gas lines, replacing compressors, appliance installations (May be offered on a case-by-case basis).