TOP Quality Home Improvements LLC

Founded 2010 • With Angi since July 2011

My name is Thomas O Pollard and I have 40 years of experience in residential construction, I have earned the Super Service Award multiple times providing handyman services in Charlottesville, Albemarle, Louisa, and Fluvanna counties. I am also now a certified Anderson Installer for both windows and doors. I have recently begun specializing in saving both the sellers and buyers significant money on repairs at a fair price after the inspection report has been received. I am the sole proprietor and try to do as much of the work myself as possible so the job is done right the first time and guaranteed! I have 1 full time employee along with others I can call if and when needed due to the job size or outside of my expertise. My goal is to exceed your expectations by being responsive, punctual, professional and clean while I get the job done on time and I will do my best to finish under budget! I will respect you, your home and your budget and guarantee all of my work for 1 year, you have my word!

Awards and Badges

Angi Certified

Images

Custom Deck WorkA Service Provider's profile imageA Service Provider's profile image

Verified Reviews

4.9

(137) Verified Reviews

Ratings Distribution

5

123

4

6

3

3

2

2

1

3

Rating Details

Price
4.8
Professionalism
4.9
Punctuality
4.9
Quality
5.0
Responsiveness
4.9

Read reviews by category

handyman (104)door installation (29)woodworking (29)drywall (25)decks & porches (19)general contractors (16)interior painting (14)siding companies (14)
Showing 1-25 of 137 reviews
L G.
5.0
10/27/2022
We highly recommend Mr. Pollard. An old-school craftsman in the best way, he has knowledge, common sense, and pride of work that is very rare to find these days -- hire him for all manner of projects and you will have peace of mind. He comes up with creative and skilled solutions for repairs and projects for old homes at a very reasonable and honest price. He is dependable and a man of his word, and he never sees anything as too challenging --he just works the problem. Overall just a pleasure to work with.
Description of Work
General repairs, porch, carpentry, doors, screens, windows on old house
Category
decks, handyman service, remodeling, screen repair, replacement windows, doors
Cost
$3,000
Hire Again?
Yes

Service Provider Response

Mrs. Germino , Thank you so much for the wonderful review. You were a total pleasure to work for. Please keep us in mind for any projects you may have in the future
Michelle M.
5.0
06/04/2021
I am impressed by the quality of work performed at my house. We bought a house in 2020 at Westlake in Crozeet. We wanted shower doors in our bathrooms and no curtains. Dobson Glass installed a shower door in our basement's bathroom, where the tub is rectangular. But in our guest's room's bathroom, interestingly, the edge of the tub is curved, therefore a round shower door was the only option. Those round doors are available at Home Depot. BUT, NO ENTITY IN THE EXTENDED CHARLOTTESVILLE AREA was interested in the project of installing such a door. In all my online searches, MR. POLLARD IS THE ONLY ONE, who called me, and who was willing to tackled the job. And he, and his team, did a fantastic job. They also repaired a heavy wood mantle over our fire place, which was falling. They fixed it without breaking the marble around it and without any visual marks as to where they put the nails. They performed other repairs around the house to our complete satisfaction. The men were diligent, hard working, polite and professional. We are planning future projects. I would hired Mr. Pollard and his team any time. I highly remommend him.

Images

Review for TOP Quality Home Improvements LLC - 778 Cloverdale, Bremo Bluff, VA - 39357231Review for TOP Quality Home Improvements LLC - 778 Cloverdale, Bremo Bluff, VA - 39357231
Description of Work
Installation of round shower door and other repairs around the house.
Category
chimney caps, home remodeling
Cost
$1,200
Hire Again?
Yes
Henry C.
5.0
05/19/2021
Extremely well. Very small job that I knew he'd have to fit in amongst others. Just as professional and kind as could be. Refused to charge me for such a simple fix so wound up handing a "tip" to his colleague and asked that he buy himself a beer or buy his wife flowers. Have used before for a much larger job and will use again in the future
Description of Work
Weathervane needed to be put back on Cupola
Category
handyman service
Cost
$40
Hire Again?
Yes
Ingrid B.
5.0
03/18/2021
Very pleased from start to finish. Will call again for more projects.
Description of Work
Removal and porch rebuild
Category
decks, chimney caps
Hire Again?
Yes
Stephanie D.
5.0
02/02/2021
Very well. Our doors now close properly and the floor no longer creaks.
Description of Work
foundation repair
Category
chimney caps
Cost
$5,891
Hire Again?
Yes

Service Provider Response

Thank y’all so much for the good review. It’s always a pleasure seeing you people again and working for you. Please keep us in mind for any projects you may have in the future.
Nicholas L.
5.0
01/29/2021
This is the second time I have used Tom and his team for a major home update. He removed an old door for us and installed a new sliding glass door. As before, Tom was very professional and responsive throughout, and performed truly 'top-quality' work at a 'top-quality' price. We love our screen door. I consider myself blessed that Tom was willing to do this job for us.
Description of Work
Sliding Door Install
Category
doors
Hire Again?
Yes

Service Provider Response

[Member Name Removed] , Thank you so much for the wonderful review. It’s always a pleasure seeing you and your wife and the kids. Keep us in mind for any projects you have in the future. Thanks again
Linda B.
5.0
01/29/2021
We own an old home and TOP Quality Home Improvements has done various repair jobs as well as the construction of a new shed. In all cases the work was very well done. I'd say the term "home improvement" certainly describes Tom and his crew. In addition to the quality workmanship, his cost has always been competitive. We would highly recommend them.
Description of Work
home repair, new construction, finished carpentry
Category
roofing, siding, pressure washing, garage builders, woodworking, house painters
Hire Again?
Yes

Service Provider Response

[Member Name Removed], thanks so much for the sparkling review. You and your husband are pleasure to work for.Look forward to doing more work for y’all in the future. Thanks again
Kevin S.
5.0
01/23/2021
I went great. They were prompt and thorough. He came out with 3 of his guys and they finished the work to my satisfaction. All of them were quite professional. Would hire again.
Description of Work
I needed my fence completed and some of my siding fixed
Category
concrete repair, fencing, pressure washing
Hire Again?
Yes

Service Provider Response

Thank you so much for the wonderful review. It was a pleasure working for you. Hope to be of service in the future. Thanks again
dan K.
1.0
01/12/2021
never received a reply...must be holiday season slow down, but I would have appreciated a call.
Description of Work
hardwood floor in kitchen had water damage...requested repair 12/24
Category
flooring contractor

Service Provider Response

I want to apologize for not responding. I recently totaled my truck and it destroyed my left hand which will take multiple surgeries to reconstruct.Hope you were able to find the right person to do your quality job. Please don’t forget about us in the future. Thanks for the opportunity.
Henry C.
5.0
11/23/2020
Repaired water damaged flooring. Replaced base moulding and quarter round moulding.
Description of Work
Very well. Took a little time to respond to request for estimate due to recovering from a car accident. Once we connected, very prompt in person estimate. Timely time line for starting. Showed up on time. Excellent work. Cannot tell where the replacement was patched in.
Category
flooring contractor, handyman service
Cost
$1,200
Hire Again?
Yes
Michael D.
5.0
09/07/2020
Services were extremely friendly and fast. Tom showed up to review the list of required repairs and created a materials list, bought the needed items and showed up the next day to complete all repairs. Made the process easy and stress-free.
Description of Work
Handyman repairs to fix items identified after home inspection. Add bathroom vents in attic. Repair sheathing in attic. Repair outside faucet.
Category
handyman service, insulation, roofing
Cost
$400
Hire Again?
Yes

Service Provider Response

Thank you so much for the wonderful review and look forward to working with you in the future
Laura G.
5.0
08/08/2020
The workmanship was great. The repairs were better than new. Very happy with that. They cleaned up well after they were finished too.
Description of Work
Replace two doors, odds and ends
Category
remodeling, doors
Cost
$3,200
Hire Again?
Yes

Service Provider Response

Thank you very much for the nice review. Y’all were great people to work for. Look forward to doing more work for y’all in the future. Thanks again
Brandon M.
2.0
06/30/2020
Tom was extremely responsive at the beginning. He quickly found time to visit my home, was very personable and attentive, then followed up with questions to complete his initial evaluation. Tom set expectations to get back to me within a week, then called me after a week to get one last piece of information. I never heard from Tom after that. I called him and left a voicemail a week after our last conversation, then spaced out a text 3 days later. Still haven't gotten a quote, an apology, or a reason for the delay, almost a month later. Really poor follow up.
Description of Work
Chimney demo, Kitchen Remodel, and Utility Room Upgrade.
Category
remodeling

Service Provider Response

Mr. [Member Name Removed], this is Tom Pollard top-quality home improvements. I want to apologize for having dropped the ball like I did. I have had some significant health issues for the last three weeks or so and have been out of commission. I want to thank you for the opportunity and I’m sorry things worked out the way they did. I hope to have the opportunity to work for you in the future.
Michael A.
5.0
06/17/2020
The crew were meticulous in the work they did with the floor. We are very pleased with them and will hire Tom again to do another project next month. They were professional and showed up for work on time the following day. They kept our basement clean when they left.
Description of Work
We hired Tom Pollard and his crew to install new vinyl planks in our basement.
Category
flooring contractor
Cost
$2,000
Hire Again?
Yes

Service Provider Response

Mr. Mrs. [Member Name Removed], thank you for the wonderful review and look forward to doing work for you in the future
David W.
5.0
06/16/2020
We were very pleased with the care to work detail and our satisfaction with the job. They installed what proved to be defective material, gladly replaced it to our satisfaction, and were very cooperative to work with. The power washing made our 30 yr. old deck look new.
Description of Work
Rescreen side porch and pressure wash deck
Category
decks, screen repair
Cost
$1,400
Hire Again?
Yes

Service Provider Response

Thank you so much for the wonderful review. Please keep us in mind for any projects you may have in the future. Best to you and yours
Mary M.
5.0
05/09/2020
Mr. Pollard is very easy to work with. Punctual and professional, good response time and follow up. The work was done by one of his employees. It was well done, promptly on the scheduled date. Everything was cleaned up and left in order. Mr. Pollard agreed to have a couple of electrical receptacles and a light fixture moved while insulating the walls and gable ends of the structure. I will have him do the roof in the future. Thank you Mr. Pollard and Gabriel!
Description of Work
Insulating a shed
Category
insulation, garage builders
Cost
$750
Hire Again?
Yes

Service Provider Response

Miss [Member Name Removed] I want to thank you for the very nice review. Please call us in the future if you have any other needs of our services. You were a pleasure to work for. Thanks
Alice M.
5.0
04/24/2020
Beautifully! Mr. Pollard and his team were very professional and were able to fit me into the schedule promptly. He was able to grasp what I was asking for regarding the trim and produce it beautifully. They expected one day of work and it took a little bit longer but did not charge extra. Very attentive to details and removed all debris and waste leaving the site clean. We are very happy and hope to hire Tom again.
Description of Work
Front entry door replacement and construction of exterior door trim
Category
handyman service, woodworking, doors
Hire Again?
Yes

Service Provider Response

Thank you for the wonderful review. Y’all were a total pleasure to work for. Look forward to any projects you may have in the future.
Thomas S.
5.0
04/22/2020
Great project. Tom and his team made our front door look just like the Pinterest/Houzz picture we showed them. Great clean up and they hauled away all the previous door parts. I would hire them again for work around the house.

Images

Review for TOP Quality Home Improvements LLC - 778 Cloverdale, Bremo Bluff, VA - 38513962
Description of Work
New Exterior Door and hardware installed
Category
handyman service, doors
Cost
$1,400
Hire Again?
Yes

Service Provider Response

Mr. [Member Name Removed] thank you so much for the wonderful review. Y’all were a pleasure to work for. Look forward to working for y’all again in the future.
Gerald B.
5.0
02/26/2020
Contracted with another company closer to my property.
Description of Work
Concrete replacement.
Category
concrete repair, handyman service
Cost
$8,000
Hire Again?
Yes

Service Provider Response

I’m sorry to say I don’t know who you are. I don’t do concrete work. I don’t recall ever speaking with you or ever getting a request from you for any work. This review must be a mistake.
Mark P.
5.0
02/18/2020
Excellent work. Tom was very knowledgeable and reassuring that the work will be done right. His men were experienced and friendly. Will definitely go back to Tom!
Description of Work
Garages and roof trim
Category
handyman service, siding
Cost
$950
Hire Again?
Yes
Kelly K.
5.0
02/04/2020
Tom and his team did a great job on installing 4 new doors in our house. He is very knowledgeable and did a good job of communicating what he was doing and why. He kept the workspace clean and worked in a timely way. He was extremely good at coming back out a few months later when the weather changed and the doors needed to be adjusted. He came the next business day and corrected the issue. I definitely recommend Tom and his company.
Description of Work
Installation of 4 new doors
Category
doors
Hire Again?
Yes

Service Provider Response

Thank you very much for the wonderful review. You and your family were a pleasure to work for. I look forward to working with you on any projects you may have in the future. Thanks again
Tracey M.
5.0
01/31/2020
I had a great experience working with Mr. Pollard and his crew on a handful of small to medium home improvements. Mr. Pollard came up with creative solutions and fixed some problems beyond those I'd originally asked for help with. The work looks great, and he and his crew were fantastic to work with.
Description of Work
Move pipes, widen doorway, add skylight, rebuild porch stairs
Category
remodeling
Cost
$14,000
Hire Again?
Yes

Service Provider Response

Thanks for a wonderful review. It was a total pleasure working with you. Hope to be able to able to help out with any projects you have in the future.
Jessie K.
5.0
01/23/2020
It went very smoothly, there were a couple of miscommunications along the way, so in the future I would make sure to clarify and specify all of my desires in a more detailed manner. However, any confusions were cleared up with very gracious and helpful responses and all of my desires were met. I am very pleased with the final product! Thank you Tom Pollard and crew!

Images

Review for TOP Quality Home Improvements LLC - 778 Cloverdale, Bremo Bluff, VA - 38358156Review for TOP Quality Home Improvements LLC - 778 Cloverdale, Bremo Bluff, VA - 38358156
Description of Work
I needed a wall removed between my kitchen and living room. Tom Pollard and his men made me a custom faux beam along the ceiling to bridge the opening that was made.
Category
concrete repair, electrician, handyman service, remodeling, woodworking, interior painters
Cost
$3,500
Hire Again?
Yes

Service Provider Response

Mrs. Kercher this is Tom Pollard top-quality home improvements. Thank you for the wonderful review. I apologize for any communication breakdowns that we had and hope I was able to resolve them to your satisfaction. It was a total pleasure working with you and look forward to helping with any projects you may have in the future. Thanks again.
Stephanie D.
5.0
01/01/2020
Very well done. Excellent material. The team who installed the railing were very professional and courteous.
Description of Work
Installed railing on porch
Category
handyman service
Hire Again?
Yes

Service Provider Response

Thank you so much for the wonderful review. Y’all were a total pleasure to work for. Please keep us in mind for any projects you may have in the future. Thanks again
Michael F.
5.0
11/26/2019
Awesome. Very professional guys and very clean. I highly recommend Tommy Pollard for any repair needs. His workers and himself were polite, hard working, detail orriented and the job was done right. Thanks
Description of Work
Remolded Sunroom, new window, new siding and new gutters
Category
drywall, gutter repair, handyman service, hardwood floor, insulation, remodeling, siding, replacement windows, woodworking, interior painters
Hire Again?
Yes

Service Provider Response

Thanks for the wonderful review. It was a pleasure working for you. Look forward any projects you may have in the future.

Phone

Address

778 Cloverdale

Bremo Bluff, VA 23022

Sunday
Closed
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
Closed

Other Information

Services Offered

Services Not Offered

Large plumbing & Electrical jobs, Heating, Cooling, Masonry & Ceramic Tile.

Payment options

Check
No License Required for Trade
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.

FAQ

TOP Quality Home Improvements LLC is currently rated 4.9 overall out of 5.

TOP Quality Home Improvements LLC is open:

Sunday: Closed

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

TOP Quality Home Improvements LLC accepts the following forms of payment: Check

Yes, TOP Quality Home Improvements LLC offers free project estimates.

No, TOP Quality Home Improvements LLC does not offer eco-friendly accreditations.

Yes, TOP Quality Home Improvements LLC offers a 5% senior discount.

Yes, TOP Quality Home Improvements LLC offers warranties.

TOP Quality Home Improvements LLC offers the following services: Decks Repair, Interior Trim, Siding, Window, Door Replacement, Break Metal, Interior Painting, Flooring, Drywall Repair, Gutters, Roofing Repairs, Plumbing Repairs, Remodeling General, Remodeling Kitchen & Bath

Large plumbing & Electrical jobs, Heating, Cooling, Masonry & Ceramic Tile.