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AppliancePartsPros.com
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Since 1999, we've helped millions of do-it-yourselfers save money and fix their broken appliances quickly by providing quality appliance parts and free repair advice. We are only an online appliance parts retailer that offers a 365 day warranty and fast shipping. We also offer technical advice and diagnosis totally free 6 days a week. If you are interested in repairing your own appliance, please call us at 1-877-477-7278 or click live chat on our web site. We will help diagnose the problem and provide you with all the necessary information for the repair free of charge. It's better with the Pros!™ Avoid costly service calls - visit us at http://www.appliancepartspros.com
Business highlights
Emergency services offered
26 years of experience
Services we offer
We are an online appliance parts retailer that offers technical advice and diagnosis totally free 6 days a week.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7287 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 88% | ||
| 5% | ||
| 2% | ||
| 1% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 287 reviews
Ron R.
Oct 2025
Fridge, Freezer or Ice Maker Repair or Service
Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m
Logan M.
May 2025
My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF.
Mark S.
May 2024
I ordered a part from this company for my dryer. They claim: 2 Day Quick Delivery! 365 Day Return Policy! Free Tech Support! I returned the unused part in their own packaging and they refused to provide a refund! Apparently, there's some hidden small print in their return policy that if you open the box and touch the product, that item is no longer eligible for a refund. They claim that the part showed signs of installation such as scuff marks. I asked for the part to be sent back to me for inspection by other professionals, but they refused because they disposed of the part. I've never encountered with such a scam company as this one and advise all to stay away from their misleadings! Good luck trying to get a refund from them, you're not getting one.
Greg B.
Dec 2023
Ordered a new Mullion to replace my original because of a broken spring. After installing the new part, I realized it was defective because it would not spring out enough to create a seal for the door. After finding the same part locally, I sent the part back for a refund which I was told they wouldn't offer a refund because I already installed it. Sad customer service.
Grace G.
Oct 2020
Very professional.
Alan T.
Oct 2020
Worked great. Good price, fast shipping. Fit like a charm.
Lou R.
May 2019
Very well. Removed ice and explained where the problem originated.
Steve K.
Dec 2018
right part, quick response, turned out to be the circuit board.
Holly Y.
Nov 2018
Appliance Parts Pros followed through. Made sure parts were here as promised. Thank you so very much!!
David M.
Nov 2018
Chad knew exactly what the problem was. Came in knocked it out and works better before the issue came up.
Response from AppliancePartsPros.com
"I believe this review may be intended for a different company. We are only an online appliance parts retailer and do not have service technicians who make house calls. Kind Regards, Cheryl T, Customer Correspondence Team"
Amber S.
Oct 2018
I chatted with the representative and they recommended an oven light switch replacement that cost about $36. I ordered the part, installed the part and it didn't fix the problem. I contacted them, they recommended replacing the door lock without getting all the information. I kept asking questions and then they recommended I purchase another $140 in parts (strangely - a clock/timer that is supposed to fix the oven light?). They won't take back the oven light switch because I had installed it. I don't know how anyone would know if it worked or not without installing it. They didn't mention the return policy when I ordered it. Very disappointing.
Response from AppliancePartsPros.com
"Thank you for taking the time to share your experience with us. I would like to look into your order, but I can't locate an order under the name you've used here. Could you please provide me with your order number? Kind Regards, Cheryl T, Customer Correspondence Team"
David O.
Jun 2018
I received the parts within a week as promised
Response from AppliancePartsPros.com
"Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance. Kind Regards, Cheryl T Customer Correspondence Team"
Rick B.
May 2018
Had to buy new refrigerator
Response from AppliancePartsPros.com
"We're always striving to improve our customers' experience, so we appreciate your feedback. Kind Regards, Cheryl T, Customer Correspondence Team"
Maria B.
Apr 2018
In trouble she did need an order a part and was back in one week. Overall very satisfied. I will definitely use again
Response from AppliancePartsPros.com
"Thank you for taking the time to let us know how we did. Your review was very nice. Kind Regards, Cheryl T Customer Correspondence Team"
Sharon T.
Jan 2018
Excellent work
Alan B.
Jan 2018
Outstanding
Response from AppliancePartsPros.com
"Thank you for taking the time to review our site. Your feedback is much appreciated. Kind Regards, Cheryl T Customer Correspondence Team"
Stuart L.
Dec 2017
Initial response to Angies list inquiry message was a little slow, took about 36 hours. (I later realized I could have just gone to their website and hit the chat button but they should respond more quickly) After they responded, they confirmed the part I needed. I ordered the part, it came the next day. Now my microwave is working fine. Thanks!
Molly D.
Dec 2017
Good garbage disposal-installed quickly Technicians knowledgeable
Deborah H.
Oct 2017
It went very well.
Kelli H.
May 2017
It went well. The service was performed promptly at a time convenient for me.
Joseph V.
Apr 2017
The parts were received as requested and I was able complete the repairs successfully myself.
William S.
Apr 2017
GREAT SERVICE, HIGHLY NRECOMMEND.
Calvin C.
Mar 2017
Ok, bought new refrigerator which we found on sale.
Christine G.
Mar 2017
Very well. The repairman checked the washer thoroughly, and determined that we didnt need to replace the motor at this time. We really appreciated his honesty and professionalism. Will definitely call them the next time we need any household appliance repairs.
Leslie T.
Dec 2016
Excellent - the front load washer door suddenly wouldn't latch, so machine wouldn't wash, right when my old dog was very ill and I was overloaded with soiled towels and blankets. This company is the only certified Samsung repair facility around, and although they are in Missoula and I am a 3 hour drive away in Whitefish, they were very helpful and understanding. They came up within two days and ordered parts for overnight delivery so I would have the washer up and running as soon as possible. Also, Gage provided many tips on prolonging the life of my appliances.
Licensing
State Contractor License Requirements
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FAQ
AppliancePartsPros.com is currently rated 4.7 overall out of 5.
AppliancePartsPros.com accepts the following forms of payment: CreditCard
Yes, AppliancePartsPros.com offers free project estimates.
No, AppliancePartsPros.com does not offer eco-friendly accreditations.
No, AppliancePartsPros.com does not offer a senior discount.
Yes, AppliancePartsPros.com offers emergency services.
No, AppliancePartsPros.com does not offer warranties.