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AppliancePartsPros.com

Appliance Repair, Appliance Sales and Installation, Appliance Repair - Small,

About us

Since 1999, we've helped millions of do-it-yourselfers save money and fix their broken appliances quickly by providing quality appliance parts and free repair advice. We are only an online appliance parts retailer that offers a 365 day warranty and fast shipping. We also offer technical advice and diagnosis totally free 6 days a week. If you are interested in repairing your own appliance, please call us at 1-877-477-7278 or click live chat on our web site. We will help diagnose the problem and provide you with all the necessary information for the repair free of charge. It's better with the Pros!â„¢ Avoid costly service calls - visit us at http://www.appliancepartspros.com

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

We are an online appliance parts retailer that offers technical advice and diagnosis totally free 6 days a week.

Services we don't offer

We are only an online appliance parts retailer and do not have service technicians who make house calls.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Discover
MasterCard
PayPal
Visa

Reviews

4.7497 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
5%
3
2%
2
1%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.6
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 497 reviews

Mark S.
05/2024
1.0
appliance repair
  + -1 more
I ordered a part from this company for my dryer. They claim: 2 Day Quick Delivery! 365 Day Return Policy! Free Tech Support! I returned the unused part in their own packaging and they refused to provide a refund! Apparently, there's some hidden small print in their return policy that if you open the box and touch the product, that item is no longer eligible for a refund. They claim that the part showed signs of installation such as scuff marks. I asked for the part to be sent back to me for inspection by other professionals, but they refused because they disposed of the part. I've never encountered with such a scam company as this one and advise all to stay away from their misleadings! Good luck trying to get a refund from them, you're not getting one.
Description of Work: Part repllacement

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$300

Greg B.
12/2023
1.0
appliance repair
  + -1 more
Ordered a new Mullion to replace my original because of a broken spring. After installing the new part, I realized it was defective because it would not spring out enough to create a seal for the door. After finding the same part locally, I sent the part back for a refund which I was told they wouldn't offer a refund because I already installed it. Sad customer service.
Description of Work: Ordered a new refrigerator mullion to replace my original

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$125

Alan T.
10/2020
5.0
appliance repair, appliance refinishing
  + 0 more
Worked great. Good price, fast shipping. Fit like a charm.
Description of Work: Needed to replace worn out oven heating element

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

ERIK H.
07/2020
5.0
small appliance repair
  + -1 more
I had a question about microwave repair. He answered all my questions and was extremely knowledgeable and helpful. Unfortunately new parts are no longer available for model in question. He gave me part # if I wanted to call around for a used part somewhere. Got lots of good info.
Description of Work: Microwave Repair

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lou R.
05/2019
5.0
appliance repair
  + -1 more
Very well. Removed ice and explained where the problem originated.
Description of Work: Refrigerator leaking repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steve K.
12/2018
5.0
appliance repair
  + -1 more
right part, quick response, turned out to be the circuit board.
Description of Work: gas dryer coils ordered

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Holly Y.
11/2018
5.0
appliance repair
  + -1 more
Appliance Parts Pros followed through. Made sure parts were here as promised. Thank you so very much!!
Description of Work: We needed parts ASAP for some customers on their ovens before Thanksgiving.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$267.45

David M.
11/2018
5.0
appliance repair
  + -1 more
Chad knew exactly what the problem was. Came in knocked it out and works better before the issue came up.
Description of Work: washing machine was making a lot noise during the spin cycle.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$297

Response from AppliancePartsPros.com
I believe this review may be intended for a different company. We are only an online appliance parts retailer and do not have service technicians who make house calls. Kind Regards, Cheryl T, Customer Correspondence Team

Amber S.
10/2018
1.0
appliance repair
  + -1 more
I chatted with the representative and they recommended an oven light switch replacement that cost about $36. I ordered the part, installed the part and it didn't fix the problem. I contacted them, they recommended replacing the door lock without getting all the information. I kept asking questions and then they recommended I purchase another $140 in parts (strangely - a clock/timer that is supposed to fix the oven light?). They won't take back the oven light switch because I had installed it. I don't know how anyone would know if it worked or not without installing it. They didn't mention the return policy when I ordered it. Very disappointing.
Description of Work: Fix an oven light

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0

$200

Response from AppliancePartsPros.com
Thank you for taking the time to share your experience with us. I would like to look into your order, but I can't locate an order under the name you've used here. Could you please provide me with your order number? Kind Regards, Cheryl T, Customer Correspondence Team

David O.
06/2018
5.0
appliance repair
  + -1 more
I received the parts within a week as promised
Description of Work: I purchased Samsung refrigerator parts via website

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from AppliancePartsPros.com
Thank you for completing the feedback form. We are happy you chose us and that we could help you fix your appliance. Kind Regards, Cheryl T Customer Correspondence Team

Maria B.
04/2018
5.0
appliance repair
  + -1 more
In trouble she did need an order a part and was back in one week. Overall very satisfied. I will definitely use again
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$375

Response from AppliancePartsPros.com
Thank you for taking the time to let us know how we did. Your review was very nice. Kind Regards, Cheryl T Customer Correspondence Team

Stuart L.
12/2017
5.0
small appliance repair
  + -1 more
Initial response to Angies list inquiry message was a little slow, took about 36 hours. (I later realized I could have just gone to their website and hit the chat button but they should respond more quickly) After they responded, they confirmed the part I needed. I ordered the part, it came the next day. Now my microwave is working fine. Thanks!
Description of Work: Needed a new part for my microwave

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$200

Molly D.
12/2017
5.0
appliance repair, small appliance repair
  + 0 more
Good garbage disposal-installed quickly Technicians knowledgeable
Description of Work: garbage disposal: bought & installed

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kelli H.
05/2017
5.0
appliance repair, small appliance repair
  + 0 more
It went well. The service was performed promptly at a time convenient for me.
Description of Work: Replaced the panel on dryerit w

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$160

Daniel B.
04/2017
1.0
appliance repair
  + -1 more
First of all it took over a week to get someone to drive over from Tyler (to Longview). The person who came out grumbled about having to do the work since it was out of warranty. However, that was NOT the issue. It was a recall problem. He stated he would have to go back to the shop and order the part and that it could take a few weeks. We never heard from him again. I called and left messages for him and he never called me back. I assume the payout for recall/warranty work is not worth it to them???
Description of Work: They needed to perform work on a Bosch Dishwasher that was subject to a recall.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from AppliancePartsPros.com
I do apologize for the issue you encountered. However we are an online appliance parts retailer and do not have service technicians that make service calls. Which leads us to believe your review may have been intended for another company. We do assist do-it-yourselfers with fixing their own appliances without having to hire a technician. If you are interested in repairing your own appliance, please call us at 1-877-477-7278 or click live chat on our web site with the model number of your appliances. We will help diagnose the problem and provide you with all the necessary information for the repair free of charge. Kind Regards, Robin D Customer Correspondence Team

Joseph V.
04/2017
5.0
appliance repair
  + -1 more
The parts were received as requested and I was able complete the repairs successfully myself.
Description of Work: I needed to order appliance parts for my washer and dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$200

Calvin C.
03/2017
5.0
appliance repair
  + -1 more
Ok, bought new refrigerator which we found on sale.
Description of Work: Refrigerator quit working, Tech looked at and advised us to replace due to age/part replacement

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$65

Christine G.
03/2017
5.0
appliance repair
  + -1 more
Very well. The repairman checked the washer thoroughly, and determined that we didnt need to replace the motor at this time. We really appreciated his honesty and professionalism. Will definitely call them the next time we need any household appliance repairs.
Description of Work: Estimate to repair clothes washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Leslie T.
12/2016
5.0
appliance repair
  + -1 more
Excellent - the front load washer door suddenly wouldn't latch, so machine wouldn't wash, right when my old dog was very ill and I was overloaded with soiled towels and blankets. This company is the only certified Samsung repair facility around, and although they are in Missoula and I am a 3 hour drive away in Whitefish, they were very helpful and understanding. They came up within two days and ordered parts for overnight delivery so I would have the washer up and running as soon as possible. Also, Gage provided many tips on prolonging the life of my appliances.
Description of Work: 4 month old front load washer needed new door latch

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kelley W.
12/2015
5.0
appliance repair
  + -1 more
We have ordered several replacement parts for various appliances (dishwasher, refrigerator, washer) and everything has always been satisfactory. Website shows videos on how to install certain parts and also include a diagram of your appliance. Fast shipping. Very helpful!
Description of Work: Supplied part for my refrigerator and supplied a video on how to install item.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$21.37

Emil C.
10/2015
5.0
appliance repair
  + -1 more
Janice was very helpful, cheerful and confident. Gave us help regarding a stuck sock in our washing machine's discharge pump. Also quoted us a price for the pump if we needed to order it. I am cancelling our expensive service call appt.
Description of Work: Customer Service support and parts availability for Maytag Washing Machine

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Tracey M.
07/2015
5.0
auto repair
  + -1 more
They have each part we needed in stock and received in a couple of day. Their website has detailed videos demonstrating how to make the repairs. My husband did it, and we saved on having a repair person come out. Worked out great!
Description of Work: Ordered door parts for our Whirlpool front loading washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Gloria B.
05/2015
5.0
appliance repair, small appliance repair
  + 0 more
They agreed that the parts alone are more than what the dishwasher is worth - that it would be much more cost effective to see about purchasing a new unit instead. The online chat person was quite helpful and patient.
Description of Work: I used their online chat to diagnose the probable repair needs for my dishwasher. They confirmed my suspicions - the motor assembly and timer are shot and both need to be replaced.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$225

Ellen M.
05/2015
5.0
appliance repair
  + -1 more
I was very happy with them and I would highly recommend them. Two people came out and lifted it out. They found out the part that was not working. He took this microwave where all there equipment was. They told us to replace the whole stove. They are cheaper than others and their prices are reasonable. They were here when they said they would.
Description of Work: I used Appliance Parts Pros to fix our microwave.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

john M.
05/2015
5.0
appliance repair
  + -1 more
Very knowledgable about troubleshooting my model...part was here in two days!
Description of Work: Helped me select the correct replacement CRT for my broken Samsung washer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$177

Contact information

240 Edwards Street Southeast, Cleveland, TN 37311

http://www.appliancepartspros.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 11:59 PM
Tuesday:
7:00 AM - 11:59 PM
Wednesday:
7:00 AM - 11:59 PM
Thursday:
7:00 AM - 11:59 PM
Friday:
7:00 AM - 11:59 PM
Saturday:
7:00 AM - 11:59 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Sales and Installation,
Appliance Repair - Small,
Heating and Air Conditioning,
Auto Service,
Appliance Refinishing,
Water Heaters,
Vacuum Cleaners,
Gas Grills

FAQ

AppliancePartsPros.com is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 11:59 PM

Tuesday: 7:00 AM - 11:59 PM

Wednesday: 7:00 AM - 11:59 PM

Thursday: 7:00 AM - 11:59 PM

Friday: 7:00 AM - 11:59 PM

Saturday: 7:00 AM - 11:59 PM

AppliancePartsPros.com accepts the following forms of payment: American Express,Discover,MasterCard,PayPal,Visa
Yes, AppliancePartsPros.com offers free project estimates.
No, AppliancePartsPros.com does not offer eco-friendly accreditations.
No, AppliancePartsPros.com does not offer a senior discount.
Yes, AppliancePartsPros.com offers emergency services.
Yes, AppliancePartsPros.com offers warranties.
AppliancePartsPros.com offers the following services: We are an online appliance parts retailer that offers technical advice and diagnosis totally free 6 days a week.
We are only an online appliance parts retailer and do not have service technicians who make house calls.

Contact information

240 Edwards Street Southeast, Cleveland, TN 37311

http://www.appliancepartspros.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 11:59 PM
Tuesday:
7:00 AM - 11:59 PM
Wednesday:
7:00 AM - 11:59 PM
Thursday:
7:00 AM - 11:59 PM
Friday:
7:00 AM - 11:59 PM
Saturday:
7:00 AM - 11:59 PM