Appliance Zone

Founded 2008 • With Angi since September 2010

Appliancezone.com is a leading on-line retailer of appliance parts and accessories for do-it-yourself homeowners. Incorporated in 2008, it was started by CEO, Jim Allen and his wife Paula, who operated an appliance repair business for nearly fourteen years prior to starting the internet company Appliance Zone.

Amenities

Free Estimates
Yes
Warranties
Yes
Eco-Friendly Accreditations
Yes
No License Required for Trade
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.3

(62) Verified Reviews

Write a review
Showing 1-25 of 62 reviews
Tyson A.
1.0
04/07/2020
This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts.
Description of Work
Online order: replacement parts for clothes dryer
Category
home improvement stores
Chad T.
1.0
04/04/2020
The wrong part was shipped and they require you to pay to ship the item back at your expense, charge you a restocking charge, and have deceptive google ratings for a different company on the bottom right of their web page. This company's advertising practices are deceptive.
Description of Work
Ordered a part for my dishwasher.
Category
appliance sales
Phil M.
5.0
11/07/2019
Excellent. Dave knew what the problem was just by listening to the dryer run. Fast and efficient. Will use again
Description of Work
Dry belt replaced
Category
home improvement stores
suzzanne G.
1.0
07/12/2019
This person never called, never emailed- nothing. Because there were no other repair people in the area, I just ended up buying a new refrigerator. No money exchanged hands, but I couldn’t submit this review without answering.
Description of Work
Repair refrigerator
Category
home improvement stores
Leigh H.
1.0
12/18/2017
I never received a call back after several messages left
Description of Work
I needed dishwashers swapped out
Category
home improvement stores
Don J.
5.0
10/30/2017
Ordered and needed to upgrade the shipping. Madeline helped me via chat and she resolved everything for me. She was marvelous!
Description of Work
Laundry machine part.
Category
small appliance repair, home improvement stores
Jamison C.
5.0
10/13/2017
Order ship same day. Customer service was great. Madeline was amazing at answering my questions and very quick
Description of Work
Ordered parts for household clothes dryer
Category
appliance sales, home improvement stores
Debra L.
5.0
10/08/2017
Parts showed up in two days. Prompt. Undamaged. Great service.
Description of Work
I ordered parts online to repair a clothes dryer
Category
home improvement stores
JoAnn P.
5.0
09/20/2017
Great pleasure to work with. I will order from them again if needed and recommend to friends!!
Description of Work
I ordered a part for my washer as a back up to the one I ordered last month. The second one came damaged. After contacting customer service I was sent a replacement.
Category
appliance repair, home improvement stores
Louise C.
5.0
09/14/2017
My request for help was quickly handled by Madeline and I am now happily awaiting the item I needed to be shipped to me.
Description of Work
I needed an additional item added to an order I had placed with ApplianceZone.net earlier today. I chatted with Madeline, a company rep, on-line, and was able to verify the part number and exact item I needed. Madeline was extremely helpful. Prices are pleasing, too!
Category
appliance sales, home improvement stores
JERRY L.
1.0
08/23/2017
They don't even have a repair shop in Montana. They are a dispatch service that charges a lot of money and then hire's some unknown person in Montana to do the job. They should change their ad to say "We have no local shop. Pay us and we will have a local person come out."
Description of Work
Freezer stopped working
Category
appliance repair
Sandra P.
5.0
07/26/2017
Great! The first shelf arrived looking as if a bicycle ran over it and the shelf was broken. I contacted Appliance Zone, they immediately replaced the shelf. The new shelf arrived quickly and I did not have to go through hoops to get it handled, it was wonderful. They even followed up to make sure it went well. Great customer service shows up best when things go wrong. They handled quickly and painlessly. THANKS!!!
Description of Work
Refrigerator door shelf was broken so I needed a new one.
Category
home improvement stores
Charles P.
5.0
07/19/2017
It went great. I got the new fan motor and installed it myself in about 30 minutes. Refrigerator is working just fine now.
Description of Work
I had an evaporator fan motor failure in my Maytag refrigerator. I needed a replacement fan.
Category
appliance repair, home improvement stores
Charles L.
5.0
07/06/2017
They are great! The whole team is standing behind their product. I could not make it to work at the beginning, and they helped me out tirelessly until it works. Strongly recommend them.
Description of Work
I bought an electric range surface element from them. The transaction went through smoothly. They are totally 100% standing behind the production they sell.
Category
appliance repair, home improvement stores
Brad I.
5.0
03/03/2017
It went fantastic, I thought that it would take a week to get parts here, I put up some old rope so my wife could dry our clothes the old fashion way, the parts came the next morning, all the parts were correct and the quality looks like the factory part, the ease of use on their web page made finding my parts easy and with the use of picture's you knew what was coming. Thank you, Ashley at customer service I am a customer for life.
Description of Work
My dryer broke down.
Category
small appliance repair, home improvement stores
Sid E.
5.0
02/24/2017
Went great...Many thanks to Ashley E.
Description of Work
Shortly after I placed my order I realized an adjustment was necessary. I made the request and the adjustment was made promptly with no resistance
Category
appliance sales, home improvement stores
Thomas K.
5.0
12/31/2016
It went very well! Morgan was excellent and patient with me as I had to double check the part I need to replace. The diagram showed the part I need and she is inquiring with the manufacturer about availability and pricing.
Description of Work
Research for a part I need to replace a broken rack in a Kitchenaid door side-by-side refrigerator.
Category
appliance repair, home improvement stores
Leanne W.
5.0
12/23/2016
I got the parts I ordered, they were packaged very well and Ashley was an absolute gem to deal with. I had an issue with my parts I received and she jumped right on the matter and resolved it immediately. I am completely happy with this company and will definitely use them again for any parts needed on any of my appliances. Completely professional, courteous and thorough!
Description of Work
I needed to replace my auger motor in my refrigerator. A DIY project.
Category
appliance repair, home improvement stores
Cindy B.
5.0
12/13/2016
AppliancesZone.com was easy to use and offered fast delivery at the most competitive price. Will use them in the future when parts are needed.
Description of Work
Purchased a GE Grill for my gas stove
Category
appliance repair, appliance sales, home improvement stores
tami G.
5.0
11/29/2016
Morgan helped me find the right part Very helpful, kind and caring.
Description of Work
I ordered a replacement part for a GE dryer.
Category
appliance repair, home improvement stores
Bill C.
5.0
11/02/2016
Used the Chat function on their website to clarify my question. Spoke with Ashley. She answered my question quickly and clarified why I was looking at 2 different prices for what appeared to be the exact item. She explained the "Original manufacturer item" versus the "After market generic" item. Very helpful.
Description of Work
Answered questions on what I perceived to be the same item at 2 different prices.
Category
small appliance repair
Helen B.
5.0
10/28/2016
The parts we order are always received promptly. Once I ordered on Saturday evening, and the part was delivered Monday about noon! I was amazing. I can usually locate the parts myself, but, like tonight, I struggle. That's when their Chat Team comes in handy. They are always so patient and helpful. Tonight Brittany went above and beyond my expectations to help me locate two different parts. Thanks, Brittany!
Description of Work
We've used Appliance Zone for several orders over the last 2 - 3 years in order to repair appliances.
Category
appliance repair, home improvement stores
Julie H.
5.0
10/03/2016
I was disappointed that I couldn't get a live person on the phone, but the online chat had the parts I needed in my cart within minutes.
Description of Work
Provided parts
Category
appliance repair
BILL M.
5.0
09/04/2016
Very well. Their goodwill has earned my determination to go to their website next time I need replacement appliance parts. In fact I already have another part for our dryer on order from them.
Description of Work
I ordered a replacement glass shelf for our refrigerator that, it turns out, we did not need because my wife found a replacement at a second hand store. With no questions or reservations Appliance Zone reversed the order.
Category
home improvement stores
Don P.
5.0
08/05/2016
Ashley provided quick response to questions in regards to placing order and helped expedite the purchase.
Description of Work
Ashley quick response to questions and gave excellent instructions for purchase.
Category
home improvement stores
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Phone

Address

PO Box 55

Corydon, IN 47112

Map showing Appliance ZoneView larger map

Service Categories

Hardware & Home Improvement Stores
Appliance Repair
Appliance Repair - Small
Appliance Sales and Installation
Heating and Air Conditioning
Appliance Refinishing

Other Information

Services offered

Appliance Parts & Accessories.

Services not offered

In-Home Appliance Repair.

Payment options

Check
Visa
MasterCard
American Express
Discover
PayPal
Financing Available

FAQ

Appliance Zone is currently rated 4.3 overall out of 5.

Appliance Zone is open:

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Appliance Zone accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, PayPal, Financing Available

Yes, Appliance Zone offers free project estimates.

Yes, Appliance Zone offers eco-friendly accreditations.

Yes, Appliance Zone offers warranties.

Appliance Zone offers the following services: Appliance Parts & Accessories.

In-Home Appliance Repair.

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