Appliance Zone

This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts.

The wrong part was shipped and they require you to pay to ship the item back at your expense, charge you a restocking charge, and have deceptive google ratings for a different company on the bottom right of their web page. This company's advertising practices are deceptive.

Excellent. Dave knew what the problem was just by listening to the dryer run. Fast and efficient. Will use again

This person never called, never emailed- nothing. Because there were no other repair people in the area, I just ended up buying a new refrigerator. No money exchanged hands, but I couldn’t submit this review without answering.

I never received a call back after several messages left

Ordered and needed to upgrade the shipping. Madeline helped me via chat and she resolved everything for me. She was marvelous!

Great pleasure to work with. I will order from them again if needed and recommend to friends!!

My request for help was quickly handled by Madeline and I am now happily awaiting the item I needed to be shipped to me.

They don't even have a repair shop in Montana. They are a dispatch service that charges a lot of money and then hire's some unknown person in Montana to do the job. They should change their ad to say "We have no local shop. Pay us and we will have a local person come out."

Great! The first shelf arrived looking as if a bicycle ran over it and the shelf was broken. I contacted Appliance Zone, they immediately replaced the shelf. The new shelf arrived quickly and I did not have to go through hoops to get it handled, it was wonderful. They even followed up to make sure it went well. Great customer service shows up best when things go wrong. They handled quickly and painlessly. THANKS!!!

They are great! The whole team is standing behind their product. I could not make it to work at the beginning, and they helped me out tirelessly until it works. Strongly recommend them.

It went fantastic, I thought that it would take a week to get parts here, I put up some old rope so my wife could dry our clothes the old fashion way, the parts came the next morning, all the parts were correct and the quality looks like the factory part, the ease of use on their web page made finding my parts easy and with the use of picture's you knew what was coming. Thank you, Ashley at customer service I am a customer for life.

Went great...Many thanks to Ashley E.

It went very well! Morgan was excellent and patient with me as I had to double check the part I need to replace. The diagram showed the part I need and she is inquiring with the manufacturer about availability and pricing.

I got the parts I ordered, they were packaged very well and Ashley was an absolute gem to deal with. I had an issue with my parts I received and she jumped right on the matter and resolved it immediately. I am completely happy with this company and will definitely use them again for any parts needed on any of my appliances. Completely professional, courteous and thorough!

AppliancesZone.com was easy to use and offered fast delivery at the most competitive price. Will use them in the future when parts are needed.

Morgan helped me find the right part Very helpful, kind and caring.

Used the Chat function on their website to clarify my question. Spoke with Ashley. She answered my question quickly and clarified why I was looking at 2 different prices for what appeared to be the exact item. She explained the "Original manufacturer item" versus the "After market generic" item. Very helpful.

The parts we order are always received promptly. Once I ordered on Saturday evening, and the part was delivered Monday about noon! I was amazing. I can usually locate the parts myself, but, like tonight, I struggle. That's when their Chat Team comes in handy. They are always so patient and helpful. Tonight Brittany went above and beyond my expectations to help me locate two different parts. Thanks, Brittany!

I was disappointed that I couldn't get a live person on the phone, but the online chat had the parts I needed in my cart within minutes.

Very well. Their goodwill has earned my determination to go to their website next time I need replacement appliance parts. In fact I already have another part for our dryer on order from them.

Ashley provided quick response to questions in regards to placing order and helped expedite the purchase.

I was very pleased with the ease of ordering and the online assistance in finding the compatible part for my stove. I will post a follow-up comment after receiving the item and my overall satisfaction.

I placed an online order for two small refrigerator parts from the Appliance Zone website, a micro switch and 3" piece of foam insulation. The website showed the items were available and IN STOCK. Appliance Zone processed my PayPal payment immediately and I received and email confirmation for the order. Exactly 24 minutes later I received an email from their customer service stating the micro switch was discontinued by the manufacturer. Rather than spend the flat shipping rate of $6.95 for a 3" piece of foam insulation I opted to cancel the order. The next morning I received an email confirming that the order was cancelled and told that I would receive a refund in ONE WEEK. I pointed out to the customer service that given their error it is completely inappropriate for them to hold my money for one week. This was their reply: "This is normal procedure for cancelled items. We remove items from our site as we are notified from the manufacturer when they are no longer available. We were not notified until you were emailed regarding this. This is now being taken down from our site. You will receive an email confirmation once this has been processed." So, while they have a "normal procedure for cancelled items", they apparently have no procedure for their failure of due diligence. At the forefront they should simply not be offering items on their website that have been discontinued. But if they choose to neglect the accuracy of their website information then they should confirm the availability of the items BEFORE processing the payment. I am simply appalled that they accepted and are now holding my money for providing no product or service at all. I have since learned this company has many unhappy customer and has operated under several other names. I strongly discourage other members from doing business with Appliance Zone.

Amber was very professional and was easy to work with, I had to step away from the computer to go to the unit several times, she was patient while I got the information I needed.