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"We have used Smylie for over 16 years and would highly recommend them. They are prompt, courteous, professional and knowledgeable. Whenever we have any issues in the past, Smylie One responded very timely."

"All the work that had to be done was planned very well and completed without any delays. The work area was kept neat and clean.The quality of work was excellent. Overall it went very well."

"Mr. Electric provided excellent service for me under difficult circumstances. A building contractor damaged a wire and buried it under 42” of concrete. Ryan Corley, Mr. Electric’s wire detection specialist, was able to locate the wire accurately. Electricians Jeff Shipkosky and Khefren Johnson spent two and a half very long days, in 93-degree heat, digging around the perimeter of my house. Both ends of the damaged wire were eventually located six feet underground, which is considerable deeper than code requires. Justin David, Mr. Electric’s manager, was here working alongside his men and provided all the support possible to them. He maintained full contact and communication with me throughout the entire process. These men, along with a crew of assistants, are a class act company. I was very impressed at the dedication of Mr. Electric and recommend them highly."

"I had purchased a new HVAC for installation in my home. There were challenges to getting the cooling unit to function as well as running new wire. The job took several visits to trouble shoot and complete. The service staff, Ian Bryan, and Will were cordial and professional throughout the process. And the manager, Eric, was assertive in contacting me and trying to schedule a final service appointment to get the issues resolved so the system would function properly. This company is definitely motivated and intentional to keep customers happy and satisfied. They are tidy and clean up afterwards. I would use this company again based on K&K's bottom line of doing the right thing when there are complications."

"Our furnace install was done professionally. The installers were great. I do not blame any of our problems on the installers. It is their corporate office and lack of concern for issues a customer has that will affect any future customers. They simply do not care. The day after our furnace install we received a text that stated "Anderson Heating, Cooling and Plumbing, and sister company A New Image Heating and Cooling are offering a FLASH BOGO! Valid this week! The Furnace is FREE when you install an AC! Call today for details.". I called immediately because we had expressed an interest in both heat and AC. I asked why we were not offered this BOGO when they knew we were interested in both and the sale was good for the week of our installation. We would have taken this deal and gotten both. I was told by the Mentor office that they were unaware that the sale text was going out and asked if I could give them a few days. The following Monday I did receive a call back and was told they would install our AC for $4,000. The original estimate was about $6,000. So they were offering to take $2,000 off to install the AC. My furnace was $5,695. Is this a deceptive advertising ploy to get another $4,000 out of us? I disagreed with this offer and was given a contact at their home office in Grand Rapids MI. I sent the info to Geoffery Kartes who is their Director of Digital Marketing in MI. That was four weeks ago and I have heard NOTHING from anyone. I even called Mr. Kartes and still did not get a call back. This is apparently a "pass the blame" situation where no one is willing to take responsibility. Associates in the Mentor office agreed with me, one of their associates even encouraged me to escalate my displeasure because he said this has happened before, yet nothing has been done. Maybe if they ignore me I will go away. I will not. I wanted to let potential future customers know this happened. I am also letting the BBB and the Ohio AG know. Thank you for taking the time to read this."

"Shane was great. He came and quickly assessed our problem. It was fixed and we had heat in about an hour. On a 30 degree night Gorjanc is our hero. No one else could come until Monday. Very glad we didn’t have to spend Friday, Saturday, and Sunday without heat. "

"Wonderful, very professional, excellent quality work, very quick and clean. Great price and really nice people."

"Here’s a draft for your review: We recently hired Assurance Factor Electrical while redoing our kitchen. We ran into several unexpected electrical issues that needed to be resolved before we could move forward, leaving us without a functional kitchen. Bill and his team stepped in quickly and addressed everything with incredible efficiency. Their communication was outstanding—Bill explained the work in clear terms and making us feel confident in their process. On top of being skilled professionals, they were friendly, courteous, on time, and genuinely cared about helping us get back on track. Thanks to their quick response and excellent service, our schedule isn’t too far off. If you need reliable and personable electricians, we highly recommend Assurance Factor Electrical!"

"Really well. On time, helped with installing the double oven, which is very heavy, and was fun to talk with. I would hire him again. Very experienced, knew his craft and did a great job!"

"Andrew’s work went above and beyond what was requested. He is very talented and conscientious. Would use him again in the future."