Dan was punctual, friendly, and efficient at the work he did. I would recommend HIM to anyone who needs an electrician. Unfortunately, when I set up the appointment the person setting things up didn't know what the serviceman could actually do. On the phone I was told they could run the exhaust line, drill the hole in the eaves, and fully set it up. Since I had the fan, the switch, and the outside vent he said the serviceman would have everything else. He outside work was a large part of how I selected the company and agreed to to price. When the serviceman arrived he said he couldn't do any of the outside part of the job. Considering that's what the company and I agreed to (and I paid an extra $100 because my walls aren't modern drywall) I feel like the company pulled a bait and switch. The outside work requires a 250' ladder and a 4" hole saw, which I didn't want to buy to do the work myself. The serviceman was great but I would make sure every detail is in writing in the future so the serviceman knows what he company obligated him to and you can get a refund for the part of the work they can't perform. I can't hold Dan responsible for this problem, it's a problem with their office. In retrospect, if the guy on the phone told me they couldn't do the outside work I would have kept calling around and I probably would have hired someone else. In the end the company got every dollar I agreed to pay and I got 85% of the work they agreed to provide. I called the office to try to sort this out but because they did the work on a Saturday (which is a great bonus considering my work schedule) no one answered the phone. Maybe they'll set this right and I'll change this review? we'll see.