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"Wonderful, very professional, excellent quality work, very quick and clean. Great price and really nice people."

"NO, I would not do business with them. They try to upsell you on unnecessary products instead of fixing the actual problem."

"Gorjanc did a great job with the installation of the furnace and air conditioner. Only issue, to date, is that the furnace had a part malfunction-when the power went out. Gorjanc came out to fix it, but for the price of this unit, the cost should've been the responsibility of the vendor."

"Our furnace install was done professionally. The installers were great. I do not blame any of our problems on the installers. It is their corporate office and lack of concern for issues a customer has that will affect any future customers. They simply do not care. The day after our furnace install we received a text that stated "Anderson Heating, Cooling and Plumbing, and sister company A New Image Heating and Cooling are offering a FLASH BOGO! Valid this week! The Furnace is FREE when you install an AC! Call today for details.". I called immediately because we had expressed an interest in both heat and AC. I asked why we were not offered this BOGO when they knew we were interested in both and the sale was good for the week of our installation. We would have taken this deal and gotten both. I was told by the Mentor office that they were unaware that the sale text was going out and asked if I could give them a few days. The following Monday I did receive a call back and was told they would install our AC for $4,000. The original estimate was about $6,000. So they were offering to take $2,000 off to install the AC. My furnace was $5,695. Is this a deceptive advertising ploy to get another $4,000 out of us? I disagreed with this offer and was given a contact at their home office in Grand Rapids MI. I sent the info to Geoffery Kartes who is their Director of Digital Marketing in MI. That was four weeks ago and I have heard NOTHING from anyone. I even called Mr. Kartes and still did not get a call back. This is apparently a "pass the blame" situation where no one is willing to take responsibility. Associates in the Mentor office agreed with me, one of their associates even encouraged me to escalate my displeasure because he said this has happened before, yet nothing has been done. Maybe if they ignore me I will go away. I will not. I wanted to let potential future customers know this happened. I am also letting the BBB and the Ohio AG know. Thank you for taking the time to read this."

"Good Partnership Plus Plan - saves money. On time, efficient, great service from Chris W. - use twice a year for heating/AC checks."

"Last year I wanted to install a new digital thermostat in my house. I bought the thermostat I wanted from Amazon. I called Sal's Heating & Cooling, Plumbing & Sewer to see if they could do this under a Groupon offer. They said they could, so I bought a Groupon For Sal's Heating & Cooling, Plumbing & Sewer for a service call plus one hour of labor. When I called back to make the appointment with Sal's, they said there would be an additional several hundred dollar charge for the thermostat. This was not revealed on the initial call. needless to say, I used a different company. But, I was still stuck with a Groupon that I could not use. So, last week a laundry drain backed up and I thought I would use the Groupon for Sal's. I called Sal's to see if they would honor the Groupon and would be able to do the job. They said yes and yes. When the technician got to the house, he said it would be an additional $350 to clean the drain. Sal's said the Groupon was good only for a house call and 1 hour of troubleshooting. The Groupon says o1 hour of labor. I will never use Sal's Heating & Cooling, Plumbing & Sewer company for anything. I would recommend you NEVER use Sal's Heating & Cooling, Plumbing & Sewer for any reason. They are unscrupulous at best!"

"After spending almost 13 thousand dollars 2 months ago for installation of cummins home generator-it would not shut off after a normal automatic test. I called the company and they said shut off the gas. This was April 12. The said it would be May before a tech co u l check it out. So what do you think- you pay 13 grand to prote c t you from power outages but when it is faulty you are at the mercy of what appears to be a lack of technicians and VERY poor service. Its April 29 and havent heard back from them. The say they will call back and dont. Recommend you stay away frpm thi compNy!"

"Here’s a draft for your review: We recently hired Assurance Factor Electrical while redoing our kitchen. We ran into several unexpected electrical issues that needed to be resolved before we could move forward, leaving us without a functional kitchen. Bill and his team stepped in quickly and addressed everything with incredible efficiency. Their communication was outstanding—Bill explained the work in clear terms and making us feel confident in their process. On top of being skilled professionals, they were friendly, courteous, on time, and genuinely cared about helping us get back on track. Thanks to their quick response and excellent service, our schedule isn’t too far off. If you need reliable and personable electricians, we highly recommend Assurance Factor Electrical!"

"5/5 "