Mr. Electric of Cleveland

Mr. Electric provided excellent service for me under difficult circumstances. A building contractor damaged a wire and buried it under 42” of concrete. Ryan Corley, Mr. Electric’s wire detection specialist, was able to locate the wire accurately. Electricians Jeff Shipkosky and Khefren Johnson spent two and a half very long days, in 93-degree heat, digging around the perimeter of my house. Both ends of the damaged wire were eventually located six feet underground, which is considerable deeper than code requires. Justin David, Mr. Electric’s manager, was here working alongside his men and provided all the support possible to them. He maintained full contact and communication with me throughout the entire process. These men, along with a crew of assistants, are a class act company. I was very impressed at the dedication of Mr. Electric and recommend them highly.

Very satisfied. I have heat in my garage now.

Save me some money fix the problem. Great guy. Got the work done quickly. I truly appreciate the discount for veterans.

Very Happy with Cliff that did all the work from start to finish. I will ask for him to come back when I'm ready for my other projects.

I didn't choose to go with their service. The guy seemed more concerned with upselling me their products than fixing what I needed done. He was at my house almost 3 hours inspecting things that didn't need it and/or I didn't request to be done. He tried to talk me into over 10k in "so-called" repairs. I needed a simple switch in my circuit breaker box fixed. He tried to get me to replace the entire box and wouldn't agree to replace the switch unless I agreed to their other services. I found a more honest company for my electrical needs.

Michael Lynch was my service pro. I was looking for diagnostic services and he was very through and professional. Arrived promptly and explained everything i needed to know.

It went great! The gentleman went over and above in helping move a sink that had been torn out of my kitchen.

Brandon really took his time to make sure that the job was done right. He also clearly in concisely explained what he was doing in detail and made applicable recommendations.

Our electrical problem was corrected quickly and efficiently. Thank You!

I had Mr. Electric out to my house on June 19 and showed the electrician, Sean, and his apprentice, Jeff, 4 items that I wanted to have looked at and repaired. Those items were: 1) 2 outlet boxes in a shared wall that were not perfectly aligned so had intermittent grounding 2) an outdoor light replaced with another standard outdoor light that I provided 3) some wiring in a switch checked for safety 4) a suspected weak breaker replaced. After showing them all 4 items, Sean repeated them back to me before giving me a verbal estimate of $662, which seemed reasonable for all 4 items. They were not able to complete the items that day and asked to return. I asked if it was okay to have my parents there instead of me when they returned since I work full-time and Sean agreed. I walked my parents through the list so they understood the work to be completed. Sean and Jeff returned on June 24 and spent approximately 30 minutes in my house. Sean and Jeff only completed 2 of the 4 items but I was billed the full $662. When I got home, my dad walked me through the work. They installed the outdoor light to satisfaction and fixed the grounding issue upstairs by running about 6 inches of cable per outlet to another area of the box. They won’t replace the breaker due to the manufacturer no longer being in business and not wanting to use another manufacturer’s breakers, which I understand from a safety perspective. They also did not rewire the switch. According to my dad, all they did was remove the faceplate and verify the ground even though the issue that was expressed to them was weird jumpering inside the box. On the Mr. Electric website, they state that they offer free safety inspections so I should not have been charged for this. My dad also informed me that Sean claimed he knew nothing about the breaker even though I distinctly remember mentioning it and it being on the verbal list when I received my estimate. I never received a formal written estimate to verify that this was a part of it but as a regular customer of their partner business, Mr. Rooter of Cleveland, this was normal procedure to me. My dad also let me know that even though he had offered to turn off the breakers, Sean did all the work without turning any off. This is a safety concern and is against the NFPA Electrical Code (70E, Article 110.3). I did not initially receive an email statement so I called on June 24 at 4:50pm and requested it because I did not understand why I had been charged the full $662 for only partial work. I was informed the email had failed and they would resend it. When I received the bill, there was a charge for Troubleshoot and Minor Repair (which claims a safety inspection is also included) and a second charge for a ceiling bedroom square. I didn’t have them do any ceiling work so I am not certain what this charge is for. The only note is to hang a customer light. I called back at 5:05pm and asked to speak to someone about the bill. I was told that the manager and Sean were not available but that they would be sent a message to call me. I also marked a zero on a survey I received and received a text that I would be contacted. After not receiving any response, I called back on Wednesday, June 26, at 10:27pm due to shift work and left a detailed voicemail and informed them I would be disputing charges. I made sure to leave both my number and my dad’s should I not be available. To date, I still haven’t received any response. My understanding was that my quote was for all 4 items since before receiving it, Sean had repeated them back to me. 2 of the items were not completed and if I had known I would still be charged the full amount regardless, I would have sought out another electrician. They were in my house for 30 minutes and I understand that electricians charge to the nearest hour or per job but $662 for an hour’s work and <$5 of materials seems absolutely ludicrous. I was previously a satisfied customer of the associated Mr.Rooter Plumbing but after this experience, I won’t be using either business.

Mr.Electic and Ryan, as well as the electrician, were all amazing. My electric panel burned out at night. I called them at 10pm and they had a representative at my house the following morning. They're quote was within market rates with a bit of an expected mark-up for urgency. It was definitely reasonably priced, especially since i couldn't find anyone else able to do the job right away. Long story short, the electrician was at my house the very next day after the quote and did an AMAZING job installing a larger panel. They needed to cut the wall to make more space and did it in a way that is practically invisible from the outside. You really cannot go wrong with this provider.

The technician tried to avoid performing the job at the appointed time - but ultimately completed the job satisfactorily.

Everything went smoothly.

Work was efficient

Called for an estimate, was quoted a 3 PM to 5 PM service call window. Arranged my day to accommodate, they never show. A few minutes after 5 PM, I get a call that they were running late. Fine, that happens, this kind of work can run long sometimes. Make a new time for the next day, they offer 8 AM to 10 AM. That's too early for my schedule, so we arrange 9 AM to 11 AM. Next morning I get a phone call at 7:30 AM saying they are running early and the technician will be there at 8:30. OK, I can be flexible. I rearrange things to be there at 8:30. They don't show. Technician arrives at quarter after 9, meaning cancelling my morning meeting was entirely unnecessary after all. I am patient with all of that, scheduling these things is not an exact science. Then the technician tries to immediately upsell me on services I neither need nor want. I decline. Technician then quotes me a price for the work three times what it has any reason to cost. Waster a day and a half on this, only the get quoted a sucker's price. No thanks.

Adam came out and did a wonderful job. He was on time every day, worked extremely hard and did an excellent job.

Fabulous Relatively new in town, needed an electrician. Checked Angie's list and four providers popped up. Mr. Electric called me within minutes of my request on angie's list and I got an appointment that day. They were not only prompt but had sent emails with the name and picture of who was going to show up at my door. Brandon, was phenomial. He was honest, and patient and told me what was going to happen each step of the way. We had to wait for the power company to show up and turn it off at the street. He waited without complaint. He got the job done, he did not try to gauge me( although it was already expensive) but he explained to me what the problem was and why it needed to be done. I will recommend this company and Brandon always. I trust them explicitly. Even the manager showed up during this process. I felt well taken care of. Don' t look elsewhere, you are in good hands with Mr. Electric

Did not hire. Quoted price was outrageous!! Three times two other quotes. Watch out for these guys!

Called Mr. Electric to replace my simple flush-mount light located in my front hall. I already had bought the replacement from Home Depot. They would not give me any idea of a price over the phone, so I said go ahead and come out then for a free estimate. The price was $198, but since I had a $50 coupon from their web site, the price would be $148. I said no thanks. Said they could do it for $125. I said no thanks. Found a local handyman on Angie's list who quoted $50 over the phone, came out and did a great job.

Thank you for sending Brandon Seiber to me today! He was fantastic. I called Mr. Electric at 12 Noon to replace breakers on an old fuze box and he not only showed up within an hour of my call, but watching him work he flew through it making it look so easy. Afterwards he asked if there was anything else I needed. We inspected my outlets which were so old that wires dangled half-way out of them. He gave me an exceptionally fair price to install new ones. Very knowledgeable he explained everything he was doing as he went. and his work was as good as it was fast. I will be recommending your company and Brandon to all my friends and neighbors. The reason I never updated my outlets was because I was afraid of the cost and your prices were good enough to entice me.

See above did not go well.

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