Get matched with top french drain pros in Durham, NC

"Our backyard had a large uphill slope, rendering most of it unusable. Additionally, there were drainage problems and a lack of privacy. All of these prevented us from enjoying our yard. Gardens of the Carolinas was the most responsive when we initiated initial inquiries, which continued throughout our project. John and his team were fantastic to work with for our backyard project. The team listened to our concerns and provided an extensive long-term vision for rectifying them and making them an area we’d enjoy moving forward. Based on our immediate needs, we decided to take a phased approach by adding a timber retention wall, a stone wall with lighting, and privacy trees. They also tapped into our existing drainage solution and made it more efficient. I view this as providing us with a canvas for future projects. We are very pleased with their work and will be a repeat customer for future phases of their initial plan. To summarize our experience with Gardens of the Carolinas: Patience: We made multiple edits to find a solution within budget. John and the team always understood and respected our concerns, ensuring we were comfortable with the decisions. Thoroughness: I was provided multiple options and pros/cons for every question. This reiterated their experience and gave me confidence that we were making a sound investment. Seamless: their team handled everything for us, including permitting, assistance with HOA, and more, in addition to the work completed. Professionalism: The crew performing the work respected concerns around noise and ensured a clean and tidy work environment. When the project was completed, they ensured the streets, sidewalks, and backyard were all in a great place, demonstrating their unwavering dedication to customer service."

"This was a huge job, and they got out there and HUSTLED. Overall I think they did a terrific job. There were some things I wished they hadn't done, but they were VERY minor, and like I said, it was a HUGE job. The acre lot was ALL WEEDS. Well, pretty much. They did GREAT! I will definitely be hiring them again."

"Mr. Montoya gave me a reasonable quote, and completed the job within three days. He and his men were hard work professionals. They did a great job and will hire again if needed."

"Cancelled all services with Blanton as well as this well pitched Wow Service Plan. Was given a good pitch about services provided. However, after scheduling twice for services provided by service plan, only to have them cancelled and told need to reschedule. Today is was need to reschedule because they are anticipating (four days from now) a high volume of emergency calls due to cold weather and freezing temperatures. What cold weather? 52 and 43 at night are not freezing temps; 69 and 67 daytime are not freezing temps. So you reschedule appointments four days in advance with no actual justification or confirmation the day of of what you think might happen? Sounds more like laziness or a reason not to fulfill appointments made almost two weeks prior. Second, why have an online system that allows you to book an appointment and date but when you call to complete the appointment process, tell us that the dates that show on the calendar as “available” don’t actually mean they are available? The lady I spoke to said they are run by two different departments. Sounds like you need to update your systems and booking process that actually shows dates of availability so customers don’t waste time picking a date that isn’t actually available and waste time. Or get rid of calendar option altogether so you cannot select a date that isn’t in “real” time."

"I felt extremely cared for by the whole company. They were clear with what they were able to do, what the problems were, etc.. I was given an extreme amount of attention and I was so impressed with the work that I ended up going ahead and having them replace my hot water heater because I could trust that it was going to be done right."

"I used Streamline Services to replace my HVAC system and to install insulation on the ductwork in my basement in August 2024, and unfortunately that was an extremely expensive mistake. We have since had them out 7 times that I have record of to repair issues related to the ductwork insulation, at extreme disruption to mine and my husband’s jobs which are based in our home, and on 2 of those occasions they also had a manager supervising. It’s the least of my concerns at this point but they left a mess each time they came, insulation scraps and screws all over the place and tape stuck to the floor. After all that, the insulation has never been properly adhered to the ductwork and has fallen down repeatedly, there are multiple areas all over our basement where the fiberglass insulation is exposed and where the tape has visibly lifted and the insulation is just resting on top of the duct. Their communication is somehow even worse than their workmanship. I’ve been trying to speak to a manager about a refund since December (I have record of 10 such inquiries I made in that time) and I’ve either been ignored or told that someone will call me and it never happens. They did give me a refund that amounted to roughly 8% of what I paid for the duct wrapping about two weeks ago, without contacting me or letting me know which I found odd, however that is not at all reflective of what I should be refunded after all of this and I think they just did it in hopes that I would leave them alone. I really wanted to resolve this with them amicably and have been exceedingly patient with them but unfortunately that goodwill hasn’t been reciprocated. We paid for our ducts to be wrapped and sealed and I think it’s clear we didn’t get what we paid for."

"Very good job. On time and easy to communicate with."

"Ryan Smith of optimal plumbing did a fantastic job!! I can not express enough how happy I am with the work he and his helper did. I am so glad I hired optimal plumbing for this job. I will always hire optimal plumbing for all my plumbing needs and will recomend them to anybody else."