Get matched with top basement waterproofing pros in Cary, NC

"I will start by saying that the work they did waterproofing our basement looks good, and I am hopeful that it has fixed our problem. We've had a good bit of rain recently, and so far, so good. That, of course, is the most important thing. That said, I chose this company, even though they were on the high range of the quotes I received, because I did not mind paying more for a professional experience and great customer service. I was disappointed with this aspect of the experience. The day they were scheduled to begin they never showed up, and I ended up calling them three times that day. The woman in the office was responsive, but she said that they did not know where they were. The next scheduled appointment was for the morning, and they did not end up coming until 2pm, again without any communication. Both instances were due to car issues, but a phone call to keep me updated would have been appreciated to allow me to better plan my day. When they did start the work the crew leader was friendly and appeared to know what he was doing, but he offered little information about the job unless I asked. Prior to the work being done, I also had to keep after the sales representative to put their warranty in writing. Twice he promised to email it to me, and only after contacting him a third time did he send it through. If I had not paid so much (over $11,000) I would have given them another star, but at this price point my expectations were high."

"My basement has been leaking since 1992. They came in and fixed it and did a great job. I would highly recommend them and I would hire them again."

"The Tar Heel Basement Systems Team was a true pleasure to work with. From the very first meeting / inspection with Nathan S to the actual installation and receiving the final product. Also, just to note...the installation team with Tar Heel Basement Systems was excellent. They answered all of my questions and provided daily updates on the installation progress. They provided me with pictures and again answered ALL of my questions and was super patient with me. The work quality was top shelf. I am more than satisfied with the quality of work performed! Thank you again to the great installation team that installed my crawl space enclosure, shout out to Stephon, Matt, and Jorge (and Nate)...great job guys!!!! and very much appreciated! Also, thanks to Nathan S for all of his great advice and wisdom in planning this project for me. Yes, Tar Heel Basement Systems did a great job!!! Thank you!!!"

"Mr Cortez pushes himself to make sure the job turns out to be 1st class. Other companies said that I did not need a trench around my foundation ($2500) but he insisted I did. During a hard rain after he had completed the trench drain he showed me where the water was coming in. It was a lot of water. If the other companies had did the job it would have ruined all the work, and been a waist of money. His crew has works from 8 to 5 each day, and I mean work.He is also very kind and trustworthy. His finished project is beautiful."

"Had insulation blown into my attic. Great job. Took about 30 minutes once everything was setup. Insulation in the basement had fallen down. I4A put the existing insulation back in place. They cleaned up before leaving. They also helped me with financing. Overall a good experience with knowledgeable friendly people. Would contact them again. Free m quote to installation <24 hours."

"Crawl Space Jam did an incredible job of encapsulating and waterproofing our crawlspace! Throughout the project, Chris Venzon-owner, continued to provide progress reports, before and after photos, and to make us aware of any operation that might create noise (critical as one of us works from home). Chris even went beyond the scope and replaced the door to our crawlspace to ensure everything was sealed well. We would highly recommend Chris and Crawl Space Jam to help you with your crawlspace concerns!"

"Brent is extremely knowledgeable and professional. From staet to finish this was a very smooth and easy project to get handled in our home and the results are fantastic. Healthy Home gaves us a healthy home in our finished basement area and large basement level workshop"

"My service person Jason H was excellent, he was very professional, he found the problem quickly and gave tips about my water system."

"This company is a top notch operation. From the moment they arrived at my house for our first meeting to discuss my repair needs to their finished project completion they went above and beyond to fix and clean up what a previous company did not do properly. Their employees are hard working and very professional. The work they completed under my house of cleaning mold from under the crawl space was more than stellar, which the previous company that started left me in a mess and never completed. They installed insulation and a beautiful floor barrier. Going above and beyond was installing a dehumidifier under house for one month to ensure absolute drying of floor joist and entire area. they did this as an added precaution for me the customer which shows true customer service and what a 5 star company is all about. I cannot say enough good things about this company and Tim Koons who represents it with wisdom of the business and a professionalism that adds trust and confidence to the customer. Nancy Hill, Clayton , NC My second review for this company also goes above and beyond what any other company has offered or done for me , the customer. They installed a dehumidifier under my house for several months free of charge to insure under my house was completely dried out to ensure new insulation and mold treatment they did would not be compromised in any way due to moisture and cold weather. This company is a top notch company that puts the customer as there number one priority. They took care of all my needs and went above and beyond for me. I would highly recommend them to family and friends."

"Brandon was really professional. Very courteous and committed to solving the clog problem. He worked diligently until he cleared the clogged line. Highly recommend him. I will use him again!"