"We appreciate your kind feedback and are so glad to hear that you had a 5-star experience!! Thank you for giving us the opportunity to be of service! -FCS"

"Thank you very much for your kind feedback, we appreciate the opportunity to have been of service! Leslie"

"We appreciate your kind feedback and are so glad to hear that you had a 5-star experience!! Thank you for giving us the opportunity to be of service! Leslie"

"Thank you for your feedback. We are sorry that we did not provide you with a 5-star experience and failed to meet your expectations. We sincerely apologize for falling short. We have looked at your file and see that your work was completed in 2016? Nonetheless, your final inspection took place on 8/18/16 and passed. You can call the county permit office and they can provide you with any documentation that you may need. If there is anything we can do to further assist, please don't hesitate to let us know. Thank you. Leslie"

"Thank you so much for your positive review, we appreciate it!"

"We are saddened to hear we did not provide you with a good experience. We attempt to give all our customers clarity as to scheduling their repairs. Unfortunately, there are delays in our business, most especially now when we're in the midst of a pandemic. We are a reputable company that completes the work we are contracted to do, even though it may not fit the standard "9-5" workday. We have never not, "shown up". I have reviewed your file and don't see any double charges on our end. Please call us or email us any documentation where you see this and we'll be happy to review it. Our Terms & Conditions require our customers to pay on the day the job is completed, but we still provide a 2-day grace period before attaching a late fee. In your case, your payment was made a week after completion. If you have any questions, please don't hesitate to contact us. We want to thank you for your feedback, and appreciate the opportunity to have been of service."

"We are sorry to hear that we did not meet your expectations. We have reviewed your file, and see that we were responsive to your complaint. We then performed additional work on your home and the original and second phase passed not only a framing inspection but also county final inspections as well. We are a reputable company who stands by their work. We would have gladly returned if you were still unsatisfied, but you did not advise us till you had already hired another company and weren't left with any recourse. We truly appreciate your feedback and we thank you for giving us the opportunity to be of service."

"Dear Mr. [Member Name Removed], Thank you for your feedback. I'm sorry to hear that we did not meet your expectations. We do not offer duct cleaning services, but we do perform crawl space and structural foundation repairs, waterproofing, drainage & gutters, insulation, vapor barriers, beam replacements, helical piles, amongst other services. If the foundation repairs you were requesting fall under any of these categories, we'd be delighted to assist. Thank you for giving us the opportunity to be of service."

"Dear Ms. [Member Name Removed], Thank you so much for your kind words! We appreciate [Member Information Removed] trust you have put in us to perform your home repairs. We look forward to serving you in [Member Information Removed] future. Thank you for giving us [Member Information Removed] opportunity to have been of service."

"Dear Mr. [Member Name Removed], Thank you for your feedback and kind words. We are happy to hear that Walter's visit was worthwhile. We look forward to serving you whenever you are ready to move forward with your repairs!"

"Thank you for taking the time to share you experience!"

"I'm so sorry that we didn't give you a straight-A experience. The warranty information is always on our estimate, invoice, and receipt. I regret that we didn't explain that, because we never want communication to get in the way of providing excellent service. If there's anything more we can do to assist, please kindly let us know how we can help. We appreciate your feedback, and your comments haven't gone unnoticed."

"Thank you so much for your kind words. We truly appreciate the opportunity to serve you. If you ever have any other home repairs we can help you with, please don't hesitate to contact us."

"Dear Ms. [Member Name Removed], I've looked high and low in our system for your name and address and we do not have any record of providing you with a quote. We are in Charlotte, North Carolina, and do not serve Maryland. It seems you may have confused us with another company? Nonetheless, I am sorry to hear you had such a terrible experience. If there is anything else we can assist with, please don't hesitate to let us know. Leslie Customer Service Manager"

"Thank you for your great review, 5-star service is our goal!"

"Thank you for your feedback. We are happy to hear that you resolved your issues. If there is anything we can do for you in the future, please don't hesitate to contact us."

"We appreciate your feedback about our estimates. Depending on your needs, our expert customer service staff will recommend a service. We offer both paid and free estimates to all our customers. If what you wanted was a free estimate, we would have been more than happy to accommodate you. If you ever need us in the future, please don't hesitate to contact us. Thank you."

"Thank you for your feedback. Unfortunately, we come across a myriad of reasons why there are delays during our repairs. We apologize and appreciate your patience with us. In the end, we're happy we were able to provide a 5-star experience. We appreciate the opportunity to be of service."

"We’re terribly sad to see this review. We have a goal to respond to any inquiry within one hour when our office is open. We do not drill wells, we fix crawl spaces. Could this review be for a different company? Please reach out to us at 704-719-1198 if there is anything we can do."

"I am truly sorry to hear you were disappointed about our exchange. Our comprehensive consultations are $119, and I provided a $35 discount. The $84 would have been credited to your invoice should you have chosen to have us perform the repairs. We usually recommend the "Evaluation & Tune-Up" because it provides the homeowner with a full inspection of their crawl space, a report, and photographs. The consultant is able to give you DIY pointers that in the long run could save you hundreds of dollars in repairs, as well as determine if there are any other issues in your crawl space contributing to your current problems. If what you wanted was just a consultation to look at specific items you mentioned, then I would have gladly arranged this as well, but we never discussed the options when it was set up initially. I'm so confused and really sorry to read your review. I do not recollect discussing our consultation options via phone with you or your boyfriend, maybe you're confusing our conversation with someone else's? The only record I have is a copy of our online chat where I mention the cost, offering you the appointment, and providing the necessary information. I want you to know that I later received a call from a gentleman who stated he'd like to cancel the evaluation appointment, and I told him that's fine and simply cancelled the appointment. If he perceived the call as rude, my sincere apologies for coming across that way. I also thought we had mutually hung up at the same time and would never dare to hang up on someone mid-conversation. Again, I apologize for the confusion, and hope this clears the air. I am eagerly here to serve and assist you with your home repair needs. Thank you."