Best basement waterproofing pros near Wake Forest, NC

"I will start by saying that the work they did waterproofing our basement looks good, and I am hopeful that it has fixed our problem. We've had a good bit of rain recently, and so far, so good. That, of course, is the most important thing. That said, I chose this company, even though they were on the high range of the quotes I received, because I did not mind paying more for a professional experience and great customer service. I was disappointed with this aspect of the experience. The day they were scheduled to begin they never showed up, and I ended up calling them three times that day. The woman in the office was responsive, but she said that they did not know where they were. The next scheduled appointment was for the morning, and they did not end up coming until 2pm, again without any communication. Both instances were due to car issues, but a phone call to keep me updated would have been appreciated to allow me to better plan my day. When they did start the work the crew leader was friendly and appeared to know what he was doing, but he offered little information about the job unless I asked. Prior to the work being done, I also had to keep after the sales representative to put their warranty in writing. Twice he promised to email it to me, and only after contacting him a third time did he send it through. If I had not paid so much (over $11,000) I would have given them another star, but at this price point my expectations were high."

"Sergio and his team are professionals. They sodded my yard in 1 day. Looks fantastic. I’m going to hire NC Landscape and Waterproof for routine yard care."

"My basement has been leaking since 1992. They came in and fixed it and did a great job. I would highly recommend them and I would hire them again."

"What a great company to work with!! Chris worked within my budget, and made sure everything was exactly the way I wanted it. He even saved the packaging so I could keep a record of exactly what was used for the moisture barrier. He took an entire truckload of garbage out from under my crawlspace. All this within my budget!"

"Mr. Cortez was professional, knowledgeable, and extremely thorough. He explained the issues, found the source of the problem, and fixed the source. Mr. Cortez is a hard worker and I am super grateful that I hired him. He was on time and willing to explain when I did not understand. The best part of my experience was TC walked me through the issues and pointed out the source so that I was fully aware of what he was doing. If you have mold issues, need excavation, waterproofing, installation of a French drain system, hire TC!"

"A great group of folks - professional, courteous, friendly, and thorough. What more could one ask for? They 'upgraded' the insulation in my attic, and discovered and addressed a couple of problems I was not aware of. Great job! I'll refer you to all my friends. It's good to know that you also do crawlspace/basement encapsulation."

"The Tar Heel Basement Systems Team was a true pleasure to work with. From the very first meeting / inspection with Nathan S to the actual installation and receiving the final product. Also, just to note...the installation team with Tar Heel Basement Systems was excellent. They answered all of my questions and provided daily updates on the installation progress. They provided me with pictures and again answered ALL of my questions and was super patient with me. The work quality was top shelf. I am more than satisfied with the quality of work performed! Thank you again to the great installation team that installed my crawl space enclosure, shout out to Stephon, Matt, and Jorge (and Nate)...great job guys!!!! and very much appreciated! Also, thanks to Nathan S for all of his great advice and wisdom in planning this project for me. Yes, Tar Heel Basement Systems did a great job!!! Thank you!!!"

"Great experience!! Had our roof done in less than 1 day. Pauletta was great on the day they put our roof on. Walked us through the the whole process. Amazing people working for this company!!"

"My service person Jason H was excellent, he was very professional, he found the problem quickly and gave tips about my water system."

"Brandon, was great and I highly reccomend him for any plumbing needs. Great attention to detail and full explanation of what was wrong and his suggestion on the best way to resolve. Will definitely use again!!!"