Get matched with top appliance salespeople in Captiva, FL

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I highly recommend this company. Stephen was on time, professional, friendly, and explained everything in detail so I fully understood the installation and new filtration system."

"checked out fine. Everything was doing it's job. Refrigerator is working properly."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Alex brought new smart TV, took out old 20 year old analog TV. Did all the setup, perfect job! I am so pleased. He is a pro! Answered any questions I had."

"Here's my story. Contacted home tech, my refrigerator was not getting cold enough. Sent tech out to diagnose issue, $179. Tech said I need a thermostat and a main control board, I was quoted a price to replace the parts $666.35. I gave the ok to fix. The next day a different tech showed up to install the parts, so far everyone has been very nice, new parts installed, no change. I even gave it till the next morning to make sure but no change, not cold. Called Home tech and told the girl my refrigerator was not fixed after spending $845.00. No, I'm sorry to hear that, she just said there will be parts and labor costs. Frustrated I said ok, she said she could get someone out between 6 and 8pm on a Friday, I said ok. A third tech showed up and I told him what was going on and he immediately said that I was low on refrigerant but he would look into the problem. He discovered that the condenser fan was not running and I said it has been running the whole time up until the parts were replaced. He looked further and found that tech #2 did not plug in one of the connections to the main board tight, he snapped it in and the fan came on, but he said that did not solve the problem. He got a tool from his truck and added some refrigerant and things got cold immediately. So I told the tech, Carlos, that I kept the old control board and could you remove the new one and install the original one, he did and everything worked as it should. I did not need a new control board. He took the new board back with him to return and tell management what happened. It was Memorial day on Monday so I waited till Tuesday to hear from Home Tech regarding the issue. I heard nothing for days so I e-mailed them a complete description of the misdiagnosis and that I would like to be reimbursed for the main control board that I did not need, heard nothing. Called them and got transferred to Chucks voicemail and I stated that he should look at the e-mail and to please contact me. Nothing. I wasn't going to play a game of phone tag since they were obviously not interested in doing the right thing for a customer but they texted me over and over trying to sell me a appliance warranty plan. I contacted my credit card company. Still haven't heard from Home Tech. It's a shame, I picked this company to do my refrigerator repair because it's a family business, and it's a shame that there's no customer service here. Jim M Invoice #1271125. May 21, 22, 23, 2025"

"Terrible Service"

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"Alexander Medina is a scammer. He diagnosed my motherboard needed replacement on my dryer and then when he supplied an estimate he changed the price by $195. then said to clean ducts extra $195 and an extra $70 to clean dryer?.. Said he will not do it for the original price. Switch and bait pricing it was. So charged me for diagnostic of $100 and I found a reputable company to fix it and they said what he was pricing didn't need to be replaced."