"[Member Name Removed], Thank you for sharing your review with us. We greatly appreciate it."

"Hi [Member Name Removed], Thank you for your review. We love hearing from our customers!"

"[Member Name Removed], We are sorry to hear you were disappointed with the cost. Our team worked hard to resolve your emergency call during our after-hours with our on-call plumber. Unfortunately, when we have an on-call plumber come out after hours he/she has already worked a full week and must be paid accordingly. Our company prides itself on being upfront with pricing and we require approval before coming out on the dispatch fee charged on overtime calls. Many companies in our industry are not so upfront and end up up-charging that added labor cost to the consumer by hiding the labor cost elsewhere. We know we take a risk by being upfront with our customers as it is not customary in the industry but our team prides itself in offering the same quality service they would expect in their own homes. As our company continues to grow we are considering having different hours for specific plumbers so that we can accommodate customers like you on the weekends and include those hours in their regular 40 hour week instead to reduce customers overall cost and be able to offer weekend appointments aside from our emergency after-hour services. We look forward to that growth and will be sure to inform our existing customers when we implement that change. Thanks again for your review, we appreciate every review we receive."

"[Member Name Removed], Thanks for posting your review. While it was a while back that we did this work we are happy to hear we provided the quality of service you expected and hope you consider us again in the future. Team Pro-Tec"

"Hi [Member Name Removed]. Thank you for the feedback. It looks like we made a visit in 2016 with a total charge of $178. We are always here to help and we work as prompt as we can."

"[Member Name Removed] I am grateful that we helped both you and your neighbors. Thank you for giving us a go!"

"[Member Name Removed], It's with great pleasure that we share your feedback at our weekly meeting. It will keep our plumbers motivated to continue offering the very best service available as is expected of our customers."

"Thank you [Member Name Removed] for your A+ review. We are happy to know that we could help with your faucet."

"Thank you [Member Name Removed] for the wonderful feedback. I am going to share your review with the team. We are a family here a Pro-Tec Plumbing. Our culture and performance is measured on the basis of our core values: teamwork, loyalty, reputation, high expectation and family."

"[Member Name Removed], Thanks for sharing how we did. We hope you consider us in the future for your plumbing needs."

"Thank you [Member Name Removed]. We appreciate your kind words and loyalty."

"Thank you [Member Name Removed]. We strive to be efficient and consistent."

"Thank you [Member Name Removed]. We are glad we could help with your fixture install."

"Thank you for the feedback on our services. We are happy that we helped you out with the disposal."

"Thank you [Member Name Removed]. We appreciate the kind words."

"We apologize if you feel as though we were trying to up sell you with the new valve. We value our customers and we offer permanent long term solutions to avoid future issues. The existing valve was outdated and the parts are not easy to source. We simply made the recommendations for a new brand name valve in which the parts are readily available with a new trade and manufacturer warranty. If you would like to discuss this further, feel free to contact Pro-Tec Plumbing management at (239) 261-1000. Thank you."

"Thank you [Member Name Removed]. We were happy to help. We know you will enjoy the new Navien."