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"The best contractor we have used. Mr. Munoz was very professional, price was extremely reasonable and his employees very efficient. I had had many proposals prior to Mr. Munoz' but they were not acceptable. I would recommend Mr. Munoz' company for many projects. In fact, he was working in our neighborhood when I saw his truck and called him. He was prompt and very helpful."

"The service was ok but not as good as I have had before from this provider. The work was scheduled to be between 11 and 1 pm, but on the day of the job I found out the workman was coming between 9 and 11. I kept the appointment but it was not as convenient as I would have liked. The person who did the work was a subcontractor and he had needed to stop and get a new part for his cell phone on the way to my house which caused a delay. I did not know this provider used subcontractors and also was told at the end of the job that he would only take a check, not a credit card. In following up with Jim the Handyman, I felt an email response I got from them was not professional. A mixed experience with scheduling and communication but the work itself was well done."

"We used Samâ s Home Improvement to create our backsplash. He had a good price, and we were very impressed with his subcontractor, Luis Quispe, who actually did the tile work. He understood our plans, gave some suggestions, and was flexible with changes. The end result is fabulous."

"Nehad and his team redid my whole kitchen. Cabinets, backsplash, and tiles. It came out exactly how I wanted and they were done in a day and a half."

"Scott did a tremendous job. On time. On budget. High quality. Terrific communications."

"Israel, the owner, is very professional and punctual.  He and his crew were great to work with, and I was happy with the quality of work and especially their efficiency."

"Our technicians (Marcos and Josh) did excellent work. Their craftsmanship was high quality, and they were truly a pleasure to work with. I definitely recommend JW if you have an old house with a lot of repair needs -- it may be more efficient to hire them to do several tasks at once, instead of hiring separate contractors. We will certainly be hiring them again."

"WaterStone Kitchen and Bath delivered a beautiful master bathroom. The subcontractors were courteous and reliable. They were impeccable in delivering their service and every morning the crew draped the floor, steps and carpet as not to make a mess. Jeff Thompson presented a fair cost to the master bathroom remodel and helped us in choosing our products. The subcontractors stayed on schedule and finished the project on time.The subcontractors stayed on my job and did not disappear for days on end. My wife and I would highly recommend WaterStone Kitchen and Bath for your remodeling project.
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"Devin Nasvaderani (Marel Homes) is, without a doubt, the best contractor with whom I have ever worked. He came into a job that had been royally screwed up by a prior contractor (see review of Stevenson & Sons). He thoroughly inspected the property, prepared a detailed bid, gave us advice on the most important items and delivered a bid that could work with our budget and the existing lender requirements. His entire crew were professional and consciencious. Devin delivered on time, on budget with high quality work. He kept us informed throughout the process. The portico he built is frequently the subject of compliments by our neighbors (and people just driving by). We will use Devin to continue improving our home. He took a nightmare and turned it into the dream home we had hoped for. If you need a great contractor to remodel your home, call Devin at Marvel Homes (the name says it all).
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"Update: 9 September 2015

Updating overall grade to B, bordering C, based on quality of work and the provider's unprofessional responses to our review. Just learned from a different contractor who is constructing a screened porch and deck for us that we have a fire hazard (yes, a FIRE HAZARD) on our hands. The under cabinet wiring was run incorrectly behind the siding of our house where they (Chevy Chase) had placed cardboard (even as "inexperienced" as I allegedly am, I know bad wiring + cardboard = house go bye-bye), and they (my current contractor) will have to tear off the siding running the length of the kitchen and rewire all of the under cabinet lighting in order to fix the issue and pass inspection, since, as it is now, it would "definitely not pass". So, it seems that looks aren't everything. If this corner was cut, what other shortcuts were taken? Before this, I would've just said that I wouldn't use Chevy Chase again. Based on the fact that we have, unbeknownst to us, been living with a fire hazard since April, the additional cost we now need to pay our current contractor to fix Chevy Chase's oversight/laziness, and the provider's unprofessional comments since posting our obviously too generous initial review (see below), now I will adjust my recommendation to "Not only would I not use them again, but I wouldn't recommend anyone else to either".

As far as using them for an exterior project shortly after they completed the kitchen project, the back of our house looked hideous after they took out the sliding glass door and installed a regular door so we wanted it addressed with new siding as soon as possible. We added new roofing, gutters, and shutters to maintain a cohesive look. We did not want to spend the time or have the hassle of vetting several other contractors, and figured exterior work is pretty straightforward.

To the note about being inexperienced, yes this was our first major reno so if our suggestion to move the fridge into the house after the removal of the sliding glass door was not preferred or feasible, then fine; that should have been stipulated when we made the suggestion before work even started. Not just agreed to as it was, and then we were left wondering why the fridge remained in the garage. It is just another example of poor communication. Seriously, putting the blame on the client because they are inexperienced with a massive home renovation project?? Since when does a customer need to have the experience? That's what the provider is hired to provide.

Also, might I add, the unprofessionalism of the provider was made clear when he sent me an email after my initial review that started out "Just had a client cancel a contract that was signed yesterday because he read your review. He said he can't afford to have the problems that you had on your job. An 85000 dollar complete renovation." To receive this after simply writing an honest review on Angie's List was appalling to us. The tone and announcing the fact that he lost a 85000 contract over my review (which I highly doubt was the only motivating factor there) were uncalled for and a blatant example of this provider's inability to accept any constructive criticism; apparently I should have just lied in my review and answered "Yes" to the question of if I would use them again, and also not included any negative points.

And, I might as well add, according to the contract, the approximate work was to be performed in 6 weeks. Actual project timeline: 3 and a half months. So, as you can see, I exercised a significant amount of restraint in my initial review. I only highlighted a few areas of improvement to explain why I gave them an overall "A" but still answered "No" to the Angie's List question of if we would ever use them again. There were many, many more difficulties, hiccups, and examples of frustration that we experienced throughout the process that we did not include in the initial review and have not included in this update.

In conclusion, it turns out that my initial review was too generous; however, it was completely honest. If the provider can't handle this type of honest feedback (as demonstrated by this "defensive" response and two equally defensive emails he sent after the initial review posted) and see it as an opportunity to improve his business, then that's too bad and they need some serious training in customer service.

Now we have to hire a professional to ensure everything was installed correctly and no other shortcuts were taken. Something tells me that what lies beneath the surface won't be as pretty. Please feel free to reach out to me directly via message if you have any questions about our experience.

Initial review: 24 August 2015
Overall, it went well. The work was completed as promised, and the first level is literally gorgeous. However, the process could've gone a lot smoother and there was plenty of room for improvement in terms of organization and communication. We were not provided with a schedule of events or a list of what to select, when we needed to have it selected, and where to select it from at the outset of the project. Therefore, when Steven would send an email asking whether we selected a certain material since it was needed for the next step in the process, we would be like "ummm...no...we didn't get the memo that we needed to have that selected now..." so we often found ourselves scrambling in the middle of the work week trying to figure out how we could get to the tile place or a granite place as soon as possible, so as not to hold up progress. 

An example of where communication could've saved some time and effort on the part of the crew was the fact that we suggested to Steven before the project began that the new large refrigerator be brought into the house when they removed the sliding glass door and before they installed a regular three-foot door and sealed the rest of the opening, since we knew the fridge was too large to get in the house any other way. Well, that advice was not passed along to the crew and the process was delayed several days when they had to call a repair service to remove the fridge doors so it could be moved into the house. Another lowlight was when our newly installed washing machine sounded like a space shuttle during take-off and literally walked itself into the kitchen every time we tried to wash a load of clothes. We voiced our concern to Steven and the crew supposedly addressed the problem by balancing it; however, this did not help. We called the manufacturer, who sent out a technician and it turns out the shipping bolts had not been removed (step one on the instructions; it was even emphasized with pictures...). In the final stages of the project, everything was wrapping up and we asked when they would install the under-cabinet lighting; turns out it was forgotten about and we had minimal time to select what type of lights we wanted and the electrician had to get creative to wire the lights; fortunately, they could run the wiring outside since the new siding hadn't been installed. Talk about stressful...

Anyway, in the end, all issues, minor or otherwise, were resolved one way or another. Steven is a nice guy and very personable, and his crew and subcontractors are skilled in their work (shipping bolts oversight aside). It seems odd to be giving a contractor an A but saying that we won't use this provider in the future. To explain, I'm giving Chevy Chase an A (an A minus to be exact) for the final outcome (our first level is stunning); however, we won't be using this provider for our second level because seriously we need more organization/meticulousness/communication in our life.
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