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Approved Pro
Approved Pro

Quality Service Today Plumbing & Septic

Sewer Main - Clear, Septic System - Install or Replace, Septic System Repair,

About us

Quality Service Today is a locally owned and operated company specializing in plumbing and septic. Our experts offer a full range of plumbing and septic solutions for homeowners throughout Mebane, Durham, and all nearby areas. Whether you are looking for a second opinion, before moving forward with a major plumbing or septic project in or around Mebane NC, or you need to have a common plumbing repair carried out, our plumbing and septic technicians are here to provide you with the exceptional service and results you deserve.

Business highlights

7 years of experience

Services we offer

Drain cleaning , Plumbing and Water heater repair/ replacement , Septic Field Rejuvenation , Septic Pumping and septic repairs , Well Pump Repair/ replacement

Amenities

Free Estimates

Yes

Warranties

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.317 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
71%
4
18%
3
0%
2
6%
1
6%

Filter reviews by service

Showing 1-17 of 17 reviews
Angela S.
Oct 2024
5.0
Septic System - Install or Replace
Yes, I recommend this pro
Quality Service Today replaced my septic tank and the drainfield. From the beginning I felt at ease with the process thanks to the awesome customer service I received. When it was time for the installation the technicians kept me informed the entire time and answered all of my questions. I know who to call for any of my plumbing or septic needs.
Response from Quality Service Today Plumbing & Septic
"Angela, thank you for sharing your fantastic experience with us! We?re delighted to hear that our customer service made you feel at ease throughout the septic tank and drain field replacement process. Our team strives to keep our customers informed and answer any questions, so it?s great to know we met your expectations. We?re grateful to have you as a customer and look forward to helping with any future plumbing or septic needs."

Robin C.
Oct 2024
5.0
Yes, I recommend this pro
Quality Service Today has a customer for life. They are phenomenal in every way! Pricing was affordable and every person I talked to in the office were friendly and very helpful. Not to mention, my toilet issue was taken care of the same day. I will recommend Quality Service to anyone needing plumbing and septic help.
Response from Quality Service Today Plumbing & Septic
"Robin, thank you for your amazing review! We're thrilled to hear that you had such a positive experience with us. Providing affordable pricing and friendly, helpful service is our top priority, and it?s wonderful to know that we were able to address your toilet issue the same day. We truly appreciate your recommendation and look forward to being your go-to plumbing and septic company for years to come!"

Marie K.
Oct 2024
5.0
Water Heater Installation and Replacement
From the very first phone call to the last goodbye from the technicians, I received nothing but the best service. The customer service and dispatch representatives were friendly, professional, and quick to respond. The technicians were also friendly and professional as well as thorough and hard working. Thank you for the great experience.
Response from Quality Service Today Plumbing & Septic
"Marie, thank you so much for your wonderful review! We?re thrilled to hear that you had a great experience from start to finish. Our team works hard to provide friendly and professional service, so it?s rewarding to know that it made a positive impact on your visit. We truly appreciate your support for our locally owned and operated plumbing and septic services. We look forward to helping you again in the future!"

Alice W.
May 2024
2.0
Drain Clog or Blockage - Clear
$2,300
I called to get the kitchen and bathroom sinks clear of blockage. This was After the technician troubleshooted, I paid for the septic to be pumped and was told the septic pump wasn't working, I needed some $1000 repair... I declined to get 2nd opinion (just to find out from my normal septic guy that it was working fine the next week, just had floats twisted, that was a $50 service call), I paid for some piping upgrades and was told to wait for the camera prior to getting the piping snaked and repaired, I could get a discount if I paid for annual service program... that was ~$2300 all together.... next evening, the camera technician came and I was shown all of my3" to 4" piping by camera, all of which was was not plugged or suspected of being plugged, because he didn't put the camera up smaller diameter pipe. (why then did I need piping inspected prior to clearing, it was all smaller pipe where the back up was???). Maybe, cause he was trying to sell me on replacing old pipe before it had any problems, he certainly had a sales pitch for that. The camera technician, then told me it was going to cost MORE to get the originally requested pipe cleared, (the first technician, who I paid said it was included).... ???? People I am tapped out... I don't do payments if I can't afford it up front. I cleared the pipes myself after buying the $20 pipe snake tool from Home Depot... They NEVER fixed the original reason for the service call!!! TOTAL upsell. The technicians spend a lot of time looking for problems not requested. They are well equipped and well train DID NOT focus on getting the problem fixed first... its all about the upsell. Do not recommend.
Response from Quality Service Today Plumbing & Septic
"Alice, thank you for bringing your experience to our attention. We apologize for the inconvenience and frustration you've encountered with our service. Your feedback is invaluable to us as we continuously strive to improve our processes and provide exceptional service to our customers. We regret that your experience did not meet your expectations, and we understand your disappointment with the upselling and the lack of focus on resolving the original issue promptly. We take these concerns seriously and will address them with our team to ensure that such situations are avoided in the future. We appreciate your honesty in sharing your experience, and we would like to make things right for you. Please contact us directly so we can discuss how we can resolve this matter to your satisfaction."

Christian S.
Mar 2024
5.0
Sewer Main - Clear
Yes, I recommend this pro
$550
I usually mainly leave reviews for restaurant and bars, because thatâ s what Iâ m an expert at, however you do not need to be an expert to understand good quality service. This company lives up to the name and exceeds it by far. Trevor came and did some work yesterday for me, he was outstanding at explaining all of the problems and potential solutions, he was extremely kind, punctual, focused and thorough. Because of how he represented The company I feel it will be foolish of me to allow anyone else to do anything with plumbing in my house. Heâ s gained complete trust in just one day of working. If youâ re looking for good quality service, please just read the name and look nowhere else but Quality Service today. If I were you I would ask for Trevor Foust. Heâ s going to make sure you understand everything thatâ s going on and I understand all of your options. Thank you to all the kind staff that I spoke to.
Response from Quality Service Today Plumbing & Septic
"Christian, thank you for your kind review. We are so humbled and honored to read your kind words about Trevor and Quality Service Today Plumbing & Septic. We are especially pleased that he was able provide you with such an insightful and thorough explanation of the potential solutions to your problems. We strive everyday to provide excellent service to all of our customers and we couldn't be more proud of Trevor for going above and beyond to ensure that your experience is positively memorable. Thank you again for taking the time to write a review! We look forward to continuing to provide you with quality service in the future. - Aaron Smeltz Add a New Note"

Kay G.
Oct 2023
3.5
Faucets, Fixtures and Pipes Repair or Replace
Too high
Response from Quality Service Today Plumbing & Septic
"Kay Thank you for taking the time to leave us a review and for choosing Quality Service Today Plumbing & Septic for your recent plumbing needs. We appreciate your feedback and the 3.5-star rating. Were delighted to hear that you were satisfied with the quality of our work and the professionalism of our team. Customer satisfaction is our top priority, and we're glad to know that we were able to meet your expectations in these areas. We also appreciate your honesty about our pricing. We understand that cost is an important consideration for our customers, and we take your feedback seriously. We constantly strive to provide competitive and fair pricing for the high-quality service we offer. Plumbing can often involve complex and varied factors that can affect the overall cost, but we will certainly review our pricing structure to ensure it remains in line with the industry standards and the value we provide. We hope that, despite the pricing concern, you would consider giving us another opportunity in the future. If you ever need our services again, please feel free to reach out, and we'll do our best to address your specific needs and budget. Thank you for choosing Quality Service Today, and for sharing your experience with us. Your feedback helps us improve and continue to provide the best service possible."

Mike W.
Jul 2023
4.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
My plumber was excellent. The customer service reps didn't seem to know plumbing.
Response from Quality Service Today Plumbing & Septic
"Thank you Mike for your review! We appreciate your time and business."

Corey K.
Jul 2023
5.0
Septic Tank - Clean or Pump Out
Yes, I recommend this pro
They responded quickly and were very professional.
Response from Quality Service Today Plumbing & Septic
"Corey, thank you for taking your time and leaving us a review. We appreciate it and you!"

Andrew L.
Jun 2023
1.0
Sewer Main Install, Replace or Repair
They sent a guy who inserted a TV camera probe in the line, and when he ecountered water (indicating a belly in the line), he pulled it out and refused to go any further, stopping after 35 feet of a 75-foot line. Then he presented a bill as if he had done the whole job. The line has been in continuous use for 2 1/2 years with no sign of a clog or backing up but that was the pretext he claimed for pulling out. Also, he had me sign three screens on his I-pad with text so dense it would have taken me 5 minutes to read each one. They probably each stated that I was satisfied with the performance, and now they had my signatiure to prove it. I would call these inconclusive weasel clauses. The next day they solicited an email statement of my satisfaction, and I gave them low marks. A few days later they asked me to call. They connected me to the service manager who clearly was determined to belittle my opinion and absolve Quality Plumbing of any malfeasance, regardless of the evidence. Bottom line: They should have offered to prorate their fee to 35/75ths of the $545 they quoted before work began. That's for 15 minutes work or $2180 per hour. Even lawyers don't charge that much. I'm still steamed at the manager's disdainful attitude. Quality Plumbing will never get a kind word from me in the future.
Response from Quality Service Today Plumbing & Septic
"Andrew, thank you for leaving a review, we appreciate our customers' feedback, good and bad as it helps us grow. After reviewing the job and phone calls we see the main estimate you signed included a statement, that we cannot camera the line if the drain is clogged or if any obstruction are present. There is no way to know the length of a sewer without videoing the lines unless the original plans are available. Therefore, it would be impossible to credit a portion of work. Prior to the start of work our technician did give you a $155 deduction and waived the service fee of $69, equaling a $225 discount on the work. Our goal is for quality work with every job and we understand if you feel we missed the mark. We do hope to have the opportunity to rectify your experience in the future."

Alisia P.
May 2023
4.5
Drain Clog or Blockage - Clear
Yes, I recommend this pro
The tech was very helpful and got everything done.
Response from Quality Service Today Plumbing & Septic
"Thank you Alisia P.! We appreciate your review and are here if you are in need."

Sheila K.
May 2023
5.0
Faucets, Fixtures and Pipes Repair or Replace
Yes, I recommend this pro
Great technian
Response from Quality Service Today Plumbing & Septic
"We LOVE seeing feedback like yours. Thanks, Sheila K.!"

Maggie S.
Jan 2023
5.0
Septic Tank - Clean or Pump Out
Yes, I recommend this pro
Kind friendly helpful prompt
Response from Quality Service Today Plumbing & Septic
"We are thrilled your service with was so amazing! We look forward to serving you in the future, Maggie S."

Milton W.
Dec 2022
3.5
Well Pump Repair or Service
Yes, I recommend this pro
They were consistently on time and explained what the problem was and how they were going to fix it.
Response from Quality Service Today Plumbing & Septic
"Wow Milton! Thank you for sharing such a positive experience. It means the world to us."

Stacey M.
Nov 2022
5.0
Yes, I recommend this pro
$376
Quality Service Today was amazing from start to finish. Jennifer was quick to answer the phone and was kind, helpful, and sympathetic to my plumbing issue. She had a technician out within the hour. The issue was fixed by the very knowledgeable technician Blake the same day!
Response from Quality Service Today Plumbing & Septic
"Thank you Stacey! Your review blew us away and we appreciate you taking your time to let us know how we did."

Adam H.
Nov 2022
5.0
Yes, I recommend this pro
$489
Fast effortless service from initial call to finished project, the lady's in the office were kind, and efficiently gathered all of my info to schedule a visit same day, updated me multiple times throughout the day in regards to a time frame of arrival, the technician they sent was clean, polite and respectful of me and my home, after offering me multiple prices ranging from top of the line solotions/upgrades down to just the bare minimum, they were prepared to complete the work same day for a reasonable price, would highly recommend

Samantha C.
Nov 2022
5.0
Water Heater Installation and Replacement
Yes, I recommend this pro
$6,500
I called Quality Service when it was time to replace my homes heater. They were great, from the time answered the phone to the technician making sure I had no questions. Highly recommend.

Carlton
Dec 2018
4.5
Yes, I recommend this pro
He was on time and always called ahead. Very personable.

Licensing

Insured

Licensed*

Trade License Number

L.32329

Trade License Locale

NC

Trade License Expiration

12/31/2025

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Quality Service Today Plumbing & Septic is currently rated 4.3 overall out of 5.

Monday: 6:00 AM - 10:00 PM Tuesday: 6:00 AM - 10:00 PM Wednesday: 6:00 AM - 10:00 PM Thursday: 6:00 AM - 10:00 PM Friday: 6:00 AM - 10:00 PM Saturday: 10:00 AM - 4:00 PM Sunday: 10:00 AM - 4:00 PM

Quality Service Today Plumbing & Septic accepts the following forms of payment: CreditCard

Yes, Quality Service Today Plumbing & Septic offers free project estimates.

No, Quality Service Today Plumbing & Septic does not offer eco-friendly accreditations.

No, Quality Service Today Plumbing & Septic does not offer a senior discount.

No, Quality Service Today Plumbing & Septic does not offer emergency services.

Yes, Quality Service Today Plumbing & Septic offers warranties.