Get matched with top septic tank pros in Jamaica Plain, MA

"Super Service Today didn’t respond in a timely manner, over-quoted us by a thousand dollars, mis-diagnosed our problem in a way that could have proven catastrophic (if we hadn’t gotten a second opinion), and then tried to withhold the return of our deposit to try to get us to sign an “agreement” that we wouldn’t post a bad review. The order of events: 1. Response in a timely manner: Our toilet and two sinks overflowed, with water cascading down from that bathroom to the basement below. We went with Super Service Today because they were the first phone call to an emergency plumber to get through, and had reasonably good reviews online. The overflow stopped on its own, and the company said it wasn’t that much of an emergency, so they’d stop by between 8 and 10 the next morning. At 10am, I called them, as no one had shown up. They apologized and said someone would definitely be there by noon. At noon, I called them again, and told them we were going with another plumbing company. They said they’d sub-contract someone else, in order to keep control of the situation. The company they sent found the blockage, snaked the pipe, and hit a blockage in the sewer leading to the street; they couldn’t investigate further, because they were only sub-contracted. 2. Over-quote and mis-diagnosis: Super Service Today sent one of their plumbers to take a video of the sewer line. This person hit the same blockage and diagnosed the problem as tree roots, then laid out escalating packages to fix it. The lowest level (and what this plumber recommended wholeheartedly) was hydro-jet, a high-powered water burst that can clear tree roots; this was quoted at $1600. The next level was replacement of that segment ($5000 or so) or replacement of the whole sewer ($25000 or so). He said the problem as urgent, and urged us to pick the jet. I hesitantly agreed and paid the deposit. Later that day, I got uncertain and curious and looked up what other companies charged for hydro-jet, and found it was between $300 and $500. At this point, we cancelled our hydro-jet service with Super Service Today and searched for another company. The company we chose took a new video of the line and showed us the truth: there was a mis-join in the line, rather than tree roots, so the two segments were partially offset from each other. They told us that if we’d chosen the (overpriced) hydro-jet, we’d have likely created an enormous sinkhole and done catastrophic damage to our sewer system. We went with them for the repair of that sewer segment, which went smoothly. 3. Withholding our deposit and the agreement: We wanted to conclude business with Super Service Today and get our deposit back. Super Service Today sent us a legal document to sign in order to get our deposit; it stated that we would be prohibited from posting a negative review. I consulted a lawyer friend who confirmed that we needed no “agreement” to get our deposit back, and that this was fraudulent. They tried to force the issue one more time and only relented when we said we’d submitted a challenge claim to our credit card company for the charge. Then, they were very apologetic on the phone as they returned our deposit, as well as an extra $100 refund for our trouble."

"Joe from All Drain Services stopped by today and unclogged a drain pipe for me in the bathroom."

"The work was done correctly and promptly, but quite expensive. On the plus side, he presented all the options and didn't really try to upsell. Just the facts."

"We needed a new water pipe put in because the town would not change out our meter without it. Sean's crew did a great job and were very careful not to ruin my brick walkway. He just pulled out the old pipe and slid in the new one with disturbing the lawn or walkway, they fixed the sidewalk and swept up. Very efficient."

"My house is on a little bit of a hill. Over the years, the retaining wall and brick columns lean out. I had just asked Franky to push it all back and repair the brick columns. This was incredibly difficult because of a concrete slab in one section and a large chunk of concrete attached to the bottom of the wall in another section. He had to repeatedly pushed and pushed on this wall until it was in the original position. After that, he drilled holes in the walls, the brick columns and the slabs, then inserted rebar and poured concrete to tie it all together. This was not part of what I asked him to do, but now, thanks to his hard work, this wall is probably 10 times stronger than it's ever been. In addition to that, in our sweeping up the area each day, I had pointed out a section of the sidewalk where one section was sticking up about an inch higher than the other, creating a big trip hazard. This was the city's responsibility, yet he took the time to do a very professional repair that I'm sure the city would be very impressed by. As I mentioned, this is one of the hardest working guys I've seen. You won't be disappointed by his work."

"David did a great job with our septic replacement and installation. He came in with the best quote. He was easy to communicate with and everything went smoothly. He did a wonderful job with the landscaping after the installation was completed. The grass grew back quickly. We wish we had done this sooner. Would definitely recommend his services. "

"Extremely responsive. My well pump died and they were at my house 30 minutes after my call to diagnose, and installed a new pump first thing the next morning. Such responsiveness gives me great peace of mind "

"They were very good and they did a great job. They showed up when they suppose to. They did everything we needed them to do."