About us
Additional service area - Cohasset, Fitchburg, Worcester, portions of Chelsea-Saugus, Chelmsford Counties. South Shore & Cape Cod and All of Rhode Island. Family owned and operated since 1984. Additional email - [email protected]. Additional phone - (800) 439-0788. Additional DBA - Pioneer Basement Waterproofing Inc.
Business highlights
Emergency services offered
41 years of experience
Services we offer
Basement waterproofing, preparation, moisture & water control, pro series sump pumps, battery back up sumps, grate products authorized contractor, crack repair, & foundation repair
Services we don't offer
Household plumbing, hot water replacements, sewer ejector pump replacements, roof leaks
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- PayPal
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 9
Assorted photos uploaded by Pioneer Basement
Reviews
4.7188 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 12% | ||
| 4% | ||
| 2% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 188 reviews
Esther H.
Aug 2022
Basement Waterproofing
Went well. pumps replaced
MICHAEL U.
Aug 2022
Basement Waterproofing
Used them 10 years ago and were fine. This was a very poor experience. I would have had them remove the products that didn't work as advertised, but i didn't want them in my home again. I would never use them again. Just awful
Lauralynn K.
Mar 2020
Basement Waterproofing
It was great. the technicians are wonderful and I highly recommend them.
Response from Pioneer Basement
"At Pioneer Basement we love healthy basements and we love helping people. Thank you for your review. If you ever need anything just call and we will be glad to help"
Justin E.
Sep 2018
Basement Waterproofing
I had the estimate for the work done which went fine, then called to book the appointment. Was required to put down $200 for the $650 projected repair cost. I did this thinking there would be no issues between then and the repair date. My wife is quite pregnant and we had to move up the repair date to get the nursery ready in time for their birth. (twins) When I called to cancel this appointment and seek a refund of the $200, I was told that the window to cancel was 3 days from the scheduling and that I was forfeit my deposit. This information is in the contract, but I did not catch it at the time. I could only imagine if this were a bigger project and something like this happened to someone else. For the cost of $200 Pioneer Basement has not only lost me as a future customer, but forced my hand in posting several poor reviews such as this one. For any future customers, pay very close attention to this and hope "life" doesn't happen to you in between. Good luck.
Response from Pioneer Basement
"Hi [Member Name Removed], First I am sorry that you had to move up the repair. Let me see what we can do, with the rainy season we had in March we are very busy and probably cannot move you up. When you gave the deposit to hold the date, you agreed - we did not offer you a sooner date and moved you further out. You are asking us to move another of our customers who also gave a deposit to move their job further out to accommodate you request. However, I will see what can be done to get you work done sooner. Did you let our representative know about your situation when you scheduled? Either way I will get your job moved up or issue a refund even though we legally are not required. I think that using a bad review to get what you want is not really fair to Pioneer Basement. You commented above that the work was done September 7th however we did not do any work for you."
Pauline L.
Jun 2018
Basement Waterproofing
They advice, and had all our questions answered on sensible and affordable options. Very knowledgeable, prompt, polite, efficient, and thorough team! We are happy with their waterproofing services in our basement (fast sump pump and a grate trench with a discharge line that goes 15 feet to the outside bubbler) as well as crawl space shield installed under our addition. It works well, and Pioneer checked a month later and a year after for inspection and cleaning. A+ work and workers.
Response from Pioneer Basement
"Thank you for your review. We love helping people with their basements and crawl spaces."
Matthew O.
May 2018
Basement Waterproofing
The job was done very thoroughly. The team came in and did a great job in my crawl space and the products they used seem very high grade. They were on time and cleaned up after themselves nicely. Very professional and did the job that was asked without any problems.
Response from Pioneer Basement
"Thank you very much."
Darnelle J.
May 2018
Basement Waterproofing
it went awesome
Dennis R.
May 2018
Basement Waterproofing
When no one showed up I texted the person who was scheduled to be here and received no response. Thirty minutes later I called their office and was told I would get a call back. I heard nothing for an hour and a half and called their office back again and was told the same thing. Then I heard was the person scheduled to be here and he had no knowledge of the appointment and said he was short handed and would try to call me back sometime in the future with no specific time line. I took time off of work for this? Not the way to treat a customer!!!
Response from Pioneer Basement
"I understand that my team has provided you with solutions. How is the process going since our mis-communication in scheduling? Have you been helped?"
Cassandra A.
Apr 2018
Basement Waterproofing
The assessment and recommendation were good. I plan to call them for work in the future.
Rhonda M.
Feb 2018
Basement Waterproofing, Foundation Repair
Great job problem solved.
Response from Pioneer Basement
"Thank you for your review - we love helping people with their basements"
Jessie K.
Nov 2017
Basement Waterproofing
Got a deal for sump pump tune up. All work done on time, workers were nice, professional, and cleaned up well.
Darnelle J.
Oct 2017
Basement Waterproofing
The services provided were excellent.
Response from Pioneer Basement
"Thanks again"
John L.
Oct 2017
Basement Waterproofing
Excellent, really well
Denise T.
Oct 2017
Basement Waterproofing
The guys were great: they assessed the situation and made sure the sump pump was working properly. They also gave me their marketing materials for a more elaborate and efficient sump pump system than the one I have, which I might consider getting. They were friendly and very professional. I now have peace of mind about my sump pump and I am very happy about that. The one little glitch in the whole experience was that they removed the tubing from the basement washer spigot in order to connect their own tubing to flush out the sump pump hose, and then neglected to replace the washer tubing to the spigot. Apparently there was a previously unknown leak at that spigot which caused a 15 x 4 foot flood in the basement which I didn't notice until the next day. I cleaned up the flood and had my plumber to fix the leak. So, all is now well.
Response from Pioneer Basement
"Thank you for your review."
Doug B.
Jun 2017
Basement Waterproofing
It went well. They are being professional in their follow-up as they are trying to have us install an expensive basement drainage/pumping system. We haven't decided yet, as it will be part of our basement gut/rehab project.
Gail M.
Jun 2017
Basement Waterproofing, Drain Pipe Installation + 1 more
It went very well. The company did everything they promised. The guys were excellent! There were no problems at all!
William O.
May 2017
Basement Waterproofing, Wells and Pumps
They analyzed my situation, did the installations, and installed a dehumidfier. Very professional. Very punctual. Reasonable prices. High quality work as far as I can tell.
Response from Pioneer Basement
"Thank you for your review- let us know if you ever need anything."
JULIE R.
May 2017
Basement Waterproofing, Drain Pipe Installation
Wow! Unbelievable! If we ever have a water problem again, Pioneer will be the only waterproofing company that we call. We were getting some water in our basement which has a stack-stone foundation and radiant floor heating. We interviewed three companies and were particularly concerned about a solution that would stop the water without compromising the radiant tubes that were in the floor. Initially, Pioneer recommended a baseboard system that would run along the outside of the wall. Upon inspection, Mike Oliveira discussed a traditional drain to sump pump solution. We reiterated our concern about puncturing a tube in the floor and Mike assured us that he and his team would hand chisel potential problem areas to avoid the tubing. Moreover, this solution would save us roughly $2K and give us a lifetime guarantee vs. a 25 year guarantee on the baseboard system. The team showed up on time, cleared a 50' span of concrete by Noon, uncovered two sections of radiant tubing without puncturing the line, installed the moisture barrier, sump pump and new concrete by 4 p.m. They had to drill through a hefty header board to connect the pump line to an existing drainage line that carries water away from home and that was completed by 5:30 p.m. Mike came back in a week and we tested the fix using free-flow from our sprinkler system -- it worked perfectly. Subsequently we've had some consistent spring rain and absolutely no water in the basement. The team (including sales, service, billing, installation) was professional, courteous and available when we had questions. They saved us money, fixed our problem and provided a lifetime guarantee. We're both ecstatic and amazed!
Response from Pioneer Basement
"Thank you for your kind words, we love helping people with their basement problems."
Rick M.
May 2017
Basement Waterproofing
Not well at all. Verydisappointed
Response from Pioneer Basement
"Sorry we were not able to do your job. I instruct my team to refer jobs that we do not do to reliable "trusted friends" I am sorry that the cost offered was too much."
Charles D.
May 2017
Basement Waterproofing
.
Mary G.
Apr 2017
Wells and Pumps
They did a very good job. They were very professional. Tim was their service manager and he was awesome. He listened to what I had to say and was very receptive. He even extended the service contract because it took longer than expected. I would highly recommend this company.
Kenneth S.
Apr 2017
Basement Waterproofing
Good Parts: Prompt sales and installation. Bad Parts: 1. Pioneer did not install a check valve in the discharge line, which was required according to the manufacturer's installation instruction. The water back-flow filled the sump, causing the the pump to run continuously. I added the check valve myself. 2. The pump discharge pipe was attached directly to the floor joist without any isolation. The discharging water sound was amplified throughout the house. So loud that we could not sleep. I added isolation to the pipe. 3. The wiring and electrical cords were never finished off, which could have been easily disconnected or become a trip hazard. I ty-rapped the wiring and cables myself. 4. The dehumidifier (mfg Santa Fe) failed in the first year. Pioneer wanted to charge over $100.00 to look at the unit. I contacted the manufacturer directly, who replaced the unit at no charge. 5. The sump pump (mfg: Blue Angel Pumps) level switch failed. I contacted the manufacturer who replaced the level switch of another style at no cost. I had to adapt and install the level switch myself. 6. The sump pump installation instructions requires a GFI receptacle, which I did not have at the time of installation. Pioneer did not install one or inform me of this requirement. I had the GFI receptacle installed. Comment: The high failure rate of the equipment installed (two dehumidifiers and the sump pump level switch) along with the substandard workmanship rate Pioneer a pass. Both of the equipment manufacturers were terrific, promptly replacing their defective equipment without charging me.
Response from Pioneer Basement
"Thank You for your feedback. I am sorry you have experienced some problems. We installed the job in 2009 and have not been back since. It looks like we have tried to contact you many times by phone and postcard but have not heard back from you. You did call about the dehumidifier in 2012 but then cancelled a service appointment we had with you. I would love to help you but I need to be able to get a hold of your first. Please call my office at 1-800-649-6140 and ask for Mike Oliveira. I would be glad to address your concerns and see if I can help you. Look forward to hearing from you."
Dave D.
Mar 2017
Basement Waterproofing
Excellent. No issues.
Raj R.
Feb 2017
Basement Waterproofing, Home inspection
It went really well. Associate was extremely knowledgable and provided prompt quotes on different things that can done to improve our basement and crawlspace.
Andrew S.
Feb 2017
Basement Waterproofing
Great. Mother in law was very complimentary.
Response from Pioneer Basement
"Thank you for your positive review. Let us know if you ever need anything else."
Licensing
Bonded
Insured
Licensed*
Trade License Number
MA 112382
Trade License Expiration
10/14/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Pioneer Basement is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Pioneer Basement accepts the following forms of payment: PayPal, American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Pioneer Basement offers free project estimates.
No, Pioneer Basement does not offer eco-friendly accreditations.
No, Pioneer Basement does not offer a senior discount.
Yes, Pioneer Basement offers emergency services.
Yes, Pioneer Basement offers warranties.
Pioneer Basement offers the following services: Basement waterproofing, preparation, moisture & water control, pro series sump pumps, battery back up sumps, grate products authorized contractor, crack repair, & foundation repair
Household plumbing, hot water replacements, sewer ejector pump replacements, roof leaks