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Pettigrew Plumbing and HVAC
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Super Service Award Winner 4 Years in a ROW!! Pettigrew Plumbing and HVAC provides full service and cutting edge plumbing, heating and HVAC services. Whether it is repair, remodel or new construction, we do it all. Our priority is always to make sure our customers are 100% satisfied, and we warranty all our work. We are family run and have been in business over 20 years. Fully insured and licensed plumbing, heating and gas installers with licenses in New Hampshire and Maine.
Business highlights
Emergency services offered
25 years of experience
Services we offer
Full service plumbing, heating and HVAC. Service, repair and remodel.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8149 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 3% | ||
| 3% | ||
| 2% | ||
| 1% |
Showing 1-25 of 149 reviews
Sean C.
Aug 2022
I was told I was getting an appliance A/C tech, who knew how to service Air Conditioners. The Technician arrived...had no idea what to do...Had to search the repair procedure on the internet !! The tech informed me, that he doesn't work on these units or know anything about them. Nothing was correctly serviced or fixed. The problem returned in 2 hours, and I was charged almost $300 for nothing. For $300 dollars, nothing got solved. Terrible service, WAY TOO EXPENSIVE for no result.
Response from Pettigrew Plumbing and HVAC
"We are sorry to hear that you were unhappy with the service that was provided. When you called and advised you had a wall unit you didn't advise that it was in fact a window unit that was mounted into the wall. You advised that you had called many companies, and nobody would come out to service the unit. I advised you that we do not service those units, but we would get a technician out to take a look at it. The technician suggested replacing the unit as this one has exceeded its designed life span. Our technicians are knowledgeable and highly skilled but as you were advised window units/through the wall units are not something that any company would otherwise go out to repair. Not all systems are serviced the same way and can be damaged if not done correctly. This is why all equipment comes with service/owners manuals. When these are not available on site, our techs will try to find this information online to correctly service them. Which is what our technician did. These types of units are usually designed to be replaced instead of serviced, but the attempt was made to clear the drain on your unit, and this is what you were charged for. When this still doesn't correct the problem, we recommend it be replaced."
Brett L.
May 2022
Tex and Jay showed up on time and were very polite and professional. My hot water heater needed replacement and they made sure that it was replaced the same day. This is the 2nd time I have used Pettigrew Plumbing and I will be using them in the future!!! They were both very professional and answered all my questions. I'm very satisfied with the service I received. The office staff were also quite helpful as well!
Colleen K.
Mar 2022
We had a simple toilet repair and Tex was just great. Friendly, fast, and willing to answer all our questions. He instantly became our new plumber.
Joe S.
Mar 2022
We waited two weeks for Lowe’s to keep two appointments, which they did not keep and never notified us that they couldn’t make it. We called Pettigrew and talked to Karen who was very helpful and scheduled us the same day. Tex showed up early and had everything done in half an hour. He was professional and polite. We are extremely grateful for the quick service and working with people that are reliable. They will be our first choice for any future plumbing needs. Thank you so much Tex and Karen. Joe & Sue St.George
Karen L.
Feb 2022
Exceptional customer service from the initial call to them to Tony- scheduled for a plumbing issue in my home. He was on time; personable, knowledgeable, high quality work and the clean up afterwards you would not know a plumber had been here Outstanding service !! Can’t say enough about him or this company I highly recommend them!
Karen L.
Dec 2021
I couldn't be happier - from my initial call to them I spoke with Karen. She understood my needs and concerns worked with me to insure I had hot water and heat at this time of the year! The evaluation from Eric were reasonable, he was timely, professional, helpful w my questions. Onto, the installation of the water by Tex,again timely, professional, knowledgeable, and cleaned up incredibly afterwards, same holds true for Mack, who repaired my furnace. service was exceptional from all of them The piece of mind i have is priceless. They are Top Notch I would highly recommend.
Larry W.
May 2021
Professional, knowledgeable. Helpful
Keith M.
Feb 2021
Awesome, quick, responsive. The price was a bit high given "emergency" rate for weekend, but was entirely worth it. The worker, Mike, was great, prompt, explained everything and got it done in minimal time. Could not be happier.
Kate P.
Jan 2021
The work was great. It was a fairly easy job and it was done efficiently.
Michael C.
Dec 2020
Young plumber showed up to make some estimates. Reviewed the place and got some estimates about 2-3 days later via text. Told customers to use Only text as telephone is meant for employees! Turned out he was the owner's son who's in charge of Residential plumbing section of their business as the father is in charge of the Commercial plumbing section. Sent out a 2 person crew to do some preliminary work who showed up late. Repaired some 'minor' faucet work including under all the sinks and washing machine hookup. Priced by 'project' so <$700. Another service date was scheduled for everything else 1 week later including fixing the 1 toilet that was left unattached. NO follow up except the day before the service date! Couldn't get anyone to come in sooner as 'they were busy!' according to his text reply! 2 person crew replaced water heater and shower handles including drilling/cutting holes in walls for access and washing machine/garbage disposal hookup <$4k. Have to spend extra time in patching up and painting over those holes in the walls which would've been easier if they came sooner before the place was painted over. Shower switch shows hot/cold water was switched to cold/hot even though they said they properly installed the switches accordingly. They said most likely the original plumbers switched the hot/cold water pipes and more costly to fix. Have to remember that the hot/cold water positions are reversed! Service is 'guaranteed' for 1 year and that the water heater is warranty guaranteed for service up to ~5-7 years, which may explain the relatively high prices! They that the owner's son had a bad week but that doesn't excuse the No return replies. Decent, albeit pricey, work but business needs work on business/customer service skills.
Response from Pettigrew Plumbing and HVAC
"Thank you for providing your feedback and letting us know about what happened. I truly apologize that we did not satisfy your expectations, that our communication was poor, and that we failed to show up on time. I also regret that we were not able to complete the job in your timeframe. We set a high standard for ourselves and are truly sorry to hear that standard was not met for your project. Your happiness is our number one priority. Please reach out to me personally and I would be happy to discuss your concerns further. Ben Pettigrew 603 531-0804 [email protected]."
Nick D.
Oct 2020
Work was done in a timely manner....excellent communication and follow through.....very happy!
Brenda D.
Aug 2020
awesome job!
Marlene L.
Aug 2020
They did a wonderful job despite a challenging work space(under kitchen sink) and 65 year old plumbing.
Don C.
Aug 2020
It was a success. Came to quote next day, arranged for quick repair, price met estimate, and project completed as promised.
Cyndy D.
Aug 2020
A+++++++++ My go-to plumber from now on!!!! Jared showed up early on a Sunday morning for an emergency repair!! Pleasant and fast!! Fantastic service!!!!!
Reginald W.
Jun 2020
Just fine, on time, skills of the mechanic were outstanding and his work was completed in a timely manner.
John S.
Jun 2020
Very well. Plumber came in just days after being contacted and did the job quickley and clean.
William B.
May 2020
very well , first rate
Lennie M.
May 2020
have used Pettigrew Plumbing and Heating in the three homes I have owned in Portsmouth NH. Some jobs were constructing a new bathroom, remodeling an old one, installing a washer dryer set, moving a hot water heater, and installing a new HVAC system. The owner, John Pettigrew, and his skilled employees, are alway professional, know their trade, show up on schedule, work neat and clean, and are courteous and willing to answer questions. I would highly reccomend Pettigrew plumbing.
Linda C.
May 2020
All went great very happy, Will use again
Tricia B.
May 2020
My buyers were pleased with the services performed.
Victor B.
Apr 2020
I cannot overstate the professionalism of Pettigrew Plumbing's team. It's usually difficult to get a returned call from plumbers, but every text or email to Pettigrew Plumbing was promptly answered --what a welcome change from most plumbers I've dealt with in the past. We exchanged several emails, because the job was particular challenging--they had to install a toilet pump in a very confined area in my basement. The work and workmanship was excellent! They ran the pipes and tubing to my basement bathroom with minimal exposure, something I was not expecting. They are now my plumbers of choice and I will certainly be using them in future projects.
Response from Pettigrew Plumbing and HVAC
"Thank you [Member Name Removed]. We certainly appreciate the fact that you had a good experience with us and we appreciate your business. -John Pettigrew"
Ron P.
Apr 2020
Excellent. Professional, fast, affordable
David R.
Jan 2020
This project was particularly challenging because we had a very old forced hot water oil burner (some people had said it should be in the Smithsonian) which was originally coal-fired but converted to oil about 40 years ago. Further complicating the project was the fact that we had heating zones with different types of radiators on each (old-style cast iron and also the more modern fin-tube). Oh, and it's an old 3 story house. In short, John and his team at Pettigrew Plumbing were fantastic! They got rid of the old boiler, installed a new high-efficiency propane boiler, and left my basement with MORE headroom and floor space when it was all done. Not only is John's staff top-notch (like Steve), his extended team of manufacturer's reps are also excellent and provide a depth of experience and knowledge that is truly impressive (like Doug). John cares about the quality of the work they do and it shows in the end result. And he clearly explained what his plan was in non-technical terms that I could understand and answered questions when I didn't. So now, not only does our new boiler work well, but when you look at the way that John connected the new system with the old plumbing ... clean design of pipe layouts, wiring nicely wrapped, with extra fittings here and there to make future maintenance easier, the quality of the work is just great! I can't say enough nice about Pettigrew ... would definitely use them again and recommend to friends.
Phil P.
Nov 2019
Outstanding service and am going to hire again for some additional plumbing jobs.
Licensing
State Contractor License Requirements
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FAQ
Pettigrew Plumbing and HVAC is currently rated 4.8 overall out of 5.
Pettigrew Plumbing and HVAC accepts the following forms of payment: CreditCard
Yes, Pettigrew Plumbing and HVAC offers free project estimates.
No, Pettigrew Plumbing and HVAC does not offer eco-friendly accreditations.
No, Pettigrew Plumbing and HVAC does not offer a senior discount.
Yes, Pettigrew Plumbing and HVAC offers emergency services.
No, Pettigrew Plumbing and HVAC does not offer warranties.