Founded 1988 • With Angi since August 2007
Service Provider ResponseThanks for the 'A' review! It was a pleasure working with you.
Service Provider ResponseThanks very much for the nice review! We enjoyed working with you and would love to hear from you again should the need arise.
Service Provider ResponseThanks so much for the great review and for being so nice to work with! I'm proud of the project we created for you and happy that you are so pleased with the installation. We look forward to hearing from you again!
Service Provider ResponseThanks so much for your review! We're glad you love your closet and especially that you were happy with your experience working with us.
Service Provider ResponseWe're very sorry to have disappointed you. We'll be reviewing our procedures for taking sales calls to make sure this doesn't happen again. Thank you for your feedback and please let us know if there is anything we can do to make it up to you.
Service Provider ResponseThank you so much for posting such a great review and for including the pictures! It was a pleasure working with you and the closets look amazing!
Service Provider ResponseThank you for your kind words!
Service Provider ResponseThank you so much for that great review!
Service Provider ResponseWe are very sorry to hear about the miscommunication. We did respond via Angie's List message within a couple of hours, as required by Angie's List, but unfortunately we had an internal email problem, and no one followed up with a phone call. We're putting systems in place to make sure we don't run into this problem again. Please accept our apologies.
Service Provider ResponseWow - I'd just like to say this is something of an exaggeration. The customer is correct that we dropped the ball and did not contact her to confirm her installation in a timely manner. We did send an email the morning before (not 12 hours but 24 hours before), and we admitted that too long had passed since the deposit had been received, and we should have been in contact in the meantime. We apologized, explained that we would be doing a better job in the future, and went out of our way to offer assistance with helping clear the closets out for the installation, however this customer was inconsolable. No amount of apologizing, explanation or offer of help was enough, she seemed to be convinced that she had been treated unprofessionally and there was nothing we could do to change her mind. When she tried to cancel the order by email at 11PM the evening before the installation, we explained that the parts had been fabricated specifically for her project, and that we were on schedule with the promised installation date, so that it really was not appropriate to cancel the order at that point. Had she insisted we would have returned her deposit and left it at that, but she grudgingly allowed us to complete the installation. She even agreed that the work was excellent and that the installers were professional and courteous (we only use our own employees for our installations). Yes, we dropped the ball by not confirming the receipt of her deposit, however I've never encountered a client who would not accept a sincere apology and a promise to do better. I can only look our thousands of satisfied clients, and our dozens of 'A' reviews on this site and others, and know that this review does not reflect the reality of how we do business or how this customer was treated. At least she is happy with her new closets, and that is what is most important to us.
Atlanta Closet & Storage Solutions is currently rated 4.9 overall out of 5.
Atlanta Closet & Storage Solutions is open:
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Atlanta Closet & Storage Solutions accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
Yes, Atlanta Closet & Storage Solutions offers free project estimates.
Yes, Atlanta Closet & Storage Solutions offers eco-friendly accreditations.
Yes, Atlanta Closet & Storage Solutions offers emergency services.
Yes, Atlanta Closet & Storage Solutions offers warranties.
Atlanta Closet & Storage Solutions offers the following services: Custom closet systems, pantry shelving, laundry rooms, garage storage, home offices, craft rooms, mudrooms, built-in cabinetry, full 3/4" melamine or plywood construction, custom fabricated to fit your space.
Artisan Custom Closets is locally owned and operated. Artisan Custom Closets’ process provides clients with a happy, stress-free experience that results in a beautiful, high-quality custom closet that looks like it came straight out of the designer magazines (and doesn't cost an arm and a leg)! From the initial free design consultation at your home to selecting the final finish and accessories and having the system installed, we are there with you providing our space-planning expertise, input, and guidance. We have a total of 60 employees and we DO NOT use subcontractors. We, undoubtedly, have the most experienced design and installation team in the Atlanta market.
2022 Super Service Award
I specialize in home organization and decluttering. I will assist you in making your house a home and keeping you organized on a regular basis. I work by the hour, or I can work by the job depending on what my customers need. Consultations are free of charge. I believe that “everything has a place and there is a place for everything.”
Paytons Organizing Company offers garage, home office, pantry, kitchen, bathroom, bedroom, professional and closet organizing services, and we have expanded into home and commercial business interior decorating. Our company was created to help individuals and families who need support create an organized space for their home or work environment. Furthermore, we provide affordable rates, quality customer service, and create a stylish space while also keeping the cost budget-friendly! We provide quick responses and you will receive a quote within 24hours!