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"EV Clients Beware – Is the minimal savings worth it in the long haul? I want to share my experience with Legacy EV so other EV owners can avoid the stress, wasted time, and financial headache I’ve endured. What looked like a promising purchase has turned into weeks of frustration, misleading promises, and an outright refusal to take responsibility. The Product Failure I purchased a Tesla Universal Wall Connector from Legacy EV. Almost immediately, the unit began failing intermittently — sometimes charging, sometimes not, with error codes like a blinking blue light appearing randomly. Despite having a licensed, bonded, and insured electrician (the same one who installed it) return multiple times to confirm the installation was correct, the issues continued. This was clearly not an installation problem. The Runaround Legacy EV claimed that help would be “readily available” and that a full refund would be honored if the product was defective. Instead, I’ve been met with endless voicemail prompts, unreturned calls, and English-speaking representatives who are nearly impossible to reach. When I finally did get through, I was told to contact Tesla, who then redirected me to GMC, who — unsurprisingly — refused to help since it’s not a GMC product. Misleading Sales Practices When I asked directly who owned the company, President and Cofounder Mavrick Knoles didn’t disclose his own role — only for me to later find out the truth. This lack of transparency, combined with false assurances about refund and support policies, raises serious ethical concerns. The “Options” They Offered Were Insulting • File a warranty claim with Tesla • Return it with a restocking fee (despite being told a full refund would be honored if defective or was not working properly with a non Telsa EV) • Buy another unit from them (why would I when the first one was a disaster?) The Reality Legacy EV’s business model seems to hinge on dodging responsibility and making customers jump through hoops until they give up. I have detailed documentation, photographs, and time logs of every interaction, and I am now pursuing complaints with the BBB, the Arizona Attorney General’s Office, local news outlets, and preparing for legal action to recover my costs and damages. If you value honesty, timely customer service, and getting what you paid for, do NOT trust Legacy EV. The small initial savings are absolutely not worth the nightmare that may follow. #LegacyEV #EVCharging #ConsumerWarning #BadBusiness #EVOwnersBeware #TeslaChargerFail"

"They did a great job they were efficient and outstanding. If I need anything else done I will definitely go to them first"

"The tech was very friendly and competent."

"What started out as a bathroom remodel turned out to be an entire house remodel. I am so very pleased with the end product. New England Upgrades surpassed my expectations. They were easy to work with, reliable, helpful in the design and offered much assistance with their artistic views. I have no regrets that I chose them for this project. Their professionalism and care for the outcome of the work they performed was encouraging throughout this project. I have a new kitchen, new flooring throughout, an updated fireplace. New bathrooms. New walls and clean and painted walls, and many other updates they helped to provide or coordinate. They helped to design my landscaping, coordinated services to achieve that design. I feel they were cost effective and cost conscious in their suggestions. Thank you New England Upgrades. I feel like I am living in a “new house” now! I give a hearty recommendation for their services and will certainly use them again as future projects arise."

"Gabe was AMAZING! Very knowledgeable and professional. I appreciated the integrity as I was previously told I needed a lot of work done and he explained why it would be redundant."

"This company is nothing but a scamming company. Will not tell customer the pricing up front but will charge credit card without an invoice at time of working on unit. Overcharge for warranty item. $1904.40 to install warranty circuit board. They will not contact me by phone nor email. Paid $4,000 for their program which does not good when they over charge to install warranty parts. THIS PART OTHER CARRIER COMPANIES CHARGE $110 NOT $1904.40. SAVE YOURSELF MONEY AND DO NOT SUPPORT THIS SCAMMING COMPANY."

"It went very well! I had to re do all my plumbing lines to my home due to them being old and roots intruding the plumbing. The technicians were so informing and answered all my questions! They even showed me different options I had as well as introduced me to the financing program they have! I definitely would recommend them to all my family and friends!"

"My experience with Kinetico has been outstanding. Mike the installer was excellent, including arriving within the time window I had been given. He listened to my concerns about placement of the unit, answered all my questions, and gave me instructions on operation. Not that there is much for me to do! Another contractor doing work here on a separate project noticed how well the copper pipe had been installed. All the staff who dealt with the project were personable and knowledgeable and responded in a timely way to my requests and questions. Thank you to all."

"Daniel arrived on time. Started on installation of new system inside and outside. He was very attentive to details and made sure everything was done correctly. Daniel was polite and friendly. Great example for your company. The old unit was removed and area was left clean. Mark arranged the date and thoroughly discussed costs. The estimate he presented was less by 5 to 6K than other companies. Very pleased I selected this company. Thank you A/C and Plumbing Pro."

"Gerardo was wonderful and kept us informed. Price was fair. Robert and the other gentleman came out and did a great job. Would highly recommend."