My experience with Kinetico has been outstanding. Mike the installer was excellent, including arriving within the time window I had been given. He listened to my concerns about placement of the unit, answered all my questions, and gave me instructions on operation. Not that there is much for me to do! Another contractor doing work here on a separate project noticed how well the copper pipe had been installed. All the staff who dealt with the project were personable and knowledgeable and responded in a timely way to my requests and questions. Thank you to all.

Great customer service. Brian was a non pressure salesperson. He explained the water system and how it works and the cost. Easy to talk to and ask questions. Outstanding Communication follow through from the initial call to Kinetico, to appointment setting, to the installation and then 2 week follow up. Junior the installer was awesome too. Highly recommend this company for their product and customer service.

As everyone notes, the Kinetico system is expensive--it wasn't the most expensive that we were quoted, but that is in part because they suggested a placement that saved us some money and hassle. The sales pitch could have been a little more focused, since we had already done our homework, but in the end it was hard to argue against the reputation of their equipment. We had a whole house water filter & softener installed, along with an undersink RO connected to our refrigerator. Michael and Joey did the install. It wasn't an easy install to do, but they were creative and figured out how best to make it work. The work itself is top notch. They were polite, professional, and answered all of my questions clearly. They tolerated my dog bothering them, and cleaned up nicely after their work. I have just had the installation done, and will likely follow up with another review after we've been using it for a while. (I know one of the common complaints is lock into the company for supplies, but I also understand that is part of the reason they can boast high quality.) Overall, I am quite pleased we decided to go with them.

Prompt service when I arrived to pick up my filters! Friendly staff!

Another great year of having my kinetico K5 system. I love that every time I drink a glass of water, I’m putting the BEST quality in my body. Also love the taste

Excellent company! We first installed a Kinetico system 40 years ago when we first moved to Phoenix. We have stayed with them ever since! Our technician this morning was prompt, efficient, pleasant and thorough. He explained the new system thoroughly and answered all my questions. As always, great customer service from a great company!

Awesome. Our service guy was great at the installation and so nice. Did a clean and good looking install. So glad I don’t have to run to one of those places to fill up heavy bottles to then carry them into my house just to get drinking water.

From the sales rep and explanation, to follow up calls, to the installer and his professionalism and the follow up after the install, it was as perfect as perfect can get. The system performs better than expected. There is non better. WORTH EVERY PENNY!!!!!!!! REMEMBER, YOU GET WHAT YOU PAY FOR!!!!!!!

Went very well- excellent technician

Unbelievably well. Words cannot describe how thrilled I am with the new RO. The technician was extremely courteous and professional. Would highly recommend Kinetico, not just for the products, but the service was first class.

I did a lot of research on the best quality, as well as the best value for the equipment for my house. I had another water softener and RO unit when I moved into the home. The softener seemed to give me hard water from time to time and I would notice scale in my showers and on my faucets. The soap never seemed to lather well and my never seemed to be really soft. Our drinking water had a dirty taste to it. All of that changed when I contacted the team at Kinetico. They came out and tested my system, my water, and showed me how they could help. I learned that the system in my house worked off a timer and often we would run out of soft water, and other times, when were were on vacation or away from the house, the unit would still use water and salt, even though we weren't using any water. Their twin tank non-electric metered system is the most efficient unit on the market and I saved more than 70% in salt and my water bill dropped. That salt savings was huge because salt is getting more expensive. Now I only fill it every 8 months or so whereas the other unit had to be filled monthly. The drinking water system they installed is amazing. It makes over 50 gallons of water a day whereas my other unit made only 10 gallons a day. This makes a huge difference with all the entertaining we are doing. We use the water for boiling vegetables, pasta, and for sauces. We use it for everything because it is just so good. The quality of the water and the pressure is much better from the Kinetico Drinking Water System. I looked at EWQ.org and found that the tap water has a ton of contaminants (searched for my specific zip code) and I am happy to report this system removes these harmful contaminants and is tested by NSF to prove it. Not many other systems have the certifications to prove that it does what they say. Overall, I couldn't be happier with my choice in my softener and drinking water system. Let them test your water and show you what they can do. There is a reason why they are continually rated the best. 100% made in the USA too. Happy to support a good American company and a local family owned company. I highly recommend the team at Kinetico.

Excellent in all respects!

Technician arrived early after calling and promptly removed old system and installed new updated system. Installation was quick, clean and all questions were answered clearly. I have been a Kinetico customer for over 20 years and the products and service have always been of the highest quality.

Had systems installed several years ago. Very professional. Good system.

Installation went well.

quick, easy, friendly

Rory showed up right at 10:00 in the 10-2 time window. Called ahead and was very professional! He was personable and answered all my questions. I went with the 1x a year plan! As a client, it’s so nice to deal with a professional so knowledgeable and who also clearly enjoys his job! I’ve had all good experiences with Aquarius and Rory should be acknowledged as an extremely valuable employee! Very satisfied customer. Thank you so much!

Everyone was very friendly and professional. Excellent atmosphere!

The salesman was very informative and honest in providing us with the best system for our home. The installer was also very informative and honest by exhibiting high quality work!

Service was exceptional. Order placement was by phone and through the documents on file Kinetico was able to validate the model and filters I needed. The transaction was completed during call. Credit card was debited, address was verified and assurance was given for product delivery. The filters arrived to my front door the next day. Essentially no wait. Thanks for the expeditious service.

Needed to replace 30 year old K30 Kinetico system. Alex was on time and did a great job with the install. Very neat work and cleaned up. Spent time explaining differences in this new Premier 4040 dual tank system and went through operations. Happy to get the old one replaced. Mike M. made this an easy process. Thanks!

It went great! The installers did a fine job and we look forward to having unlimited soft water again in our home. Great job Jose & Alex!

Smooth as silk. Sales process was painless, quick install 2 days later. Everyone was on time and communication with the Kinetico team was excellent.

The technician was knowledgeable and professional. Work was completed efficiently.

Alex was the installed. He did an outstanding job moving the plumbing to a new location. He was a very skilled, efficient and personable young man. Quite an asset to Kenietico.