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"EV Clients Beware – Is the minimal savings worth it in the long haul? I want to share my experience with Legacy EV so other EV owners can avoid the stress, wasted time, and financial headache I’ve endured. What looked like a promising purchase has turned into weeks of frustration, misleading promises, and an outright refusal to take responsibility. The Product Failure I purchased a Tesla Universal Wall Connector from Legacy EV. Almost immediately, the unit began failing intermittently — sometimes charging, sometimes not, with error codes like a blinking blue light appearing randomly. Despite having a licensed, bonded, and insured electrician (the same one who installed it) return multiple times to confirm the installation was correct, the issues continued. This was clearly not an installation problem. The Runaround Legacy EV claimed that help would be “readily available” and that a full refund would be honored if the product was defective. Instead, I’ve been met with endless voicemail prompts, unreturned calls, and English-speaking representatives who are nearly impossible to reach. When I finally did get through, I was told to contact Tesla, who then redirected me to GMC, who — unsurprisingly — refused to help since it’s not a GMC product. Misleading Sales Practices When I asked directly who owned the company, President and Cofounder Mavrick Knoles didn’t disclose his own role — only for me to later find out the truth. This lack of transparency, combined with false assurances about refund and support policies, raises serious ethical concerns. The “Options” They Offered Were Insulting • File a warranty claim with Tesla • Return it with a restocking fee (despite being told a full refund would be honored if defective or was not working properly with a non Telsa EV) • Buy another unit from them (why would I when the first one was a disaster?) The Reality Legacy EV’s business model seems to hinge on dodging responsibility and making customers jump through hoops until they give up. I have detailed documentation, photographs, and time logs of every interaction, and I am now pursuing complaints with the BBB, the Arizona Attorney General’s Office, local news outlets, and preparing for legal action to recover my costs and damages. If you value honesty, timely customer service, and getting what you paid for, do NOT trust Legacy EV. The small initial savings are absolutely not worth the nightmare that may follow. #LegacyEV #EVCharging #ConsumerWarning #BadBusiness #EVOwnersBeware #TeslaChargerFail"

"They did a great job they were efficient and outstanding. If I need anything else done I will definitely go to them first"

"This company was very good! They were very quick and reasonable! I've very happy with them and would highly recommend them! I'll definitely be using them again, when I need."

"Gabe was AMAZING! Very knowledgeable and professional. I appreciated the integrity as I was previously told I needed a lot of work done and he explained why it would be redundant."

"It went very well! I had to re do all my plumbing lines to my home due to them being old and roots intruding the plumbing. The technicians were so informing and answered all my questions! They even showed me different options I had as well as introduced me to the financing program they have! I definitely would recommend them to all my family and friends!"

"Great job by Nick...very helpful. Communicative, clean, and friendly. Two toilets replaced. Thanks!"

"This company is nothing but a scamming company. Will not tell customer the pricing up front but will charge credit card without an invoice at time of working on unit. Overcharge for warranty item. $1904.40 to install warranty circuit board. They will not contact me by phone nor email. Paid $4,000 for their program which does not good when they over charge to install warranty parts. THIS PART OTHER CARRIER COMPANIES CHARGE $110 NOT $1904.40. SAVE YOURSELF MONEY AND DO NOT SUPPORT THIS SCAMMING COMPANY."

"John Ovalles did a great job troubleshooting and fixing the electrical issue. Much appreciated"

"I expected a price adjustment due to the drastic change is scope of work and was surprised to be billed $900...well over 50% of the original agreed upon amount. I would have rather paid the original amount and had the original work done to get the guarantee of fix, but was told the caulking was all that was needed to fix the problem. I agreed to pay $600 to make the whole thing go away, which is far, far too much money for the work that was done. Now, It's been 3 weeks since the work has been done. Got a good rainstorm today...and the windows still leak. No guarantee, paid a ton of money, and right back where I started originally. I guess I learned a very, very expensive lesson."

"They were not the least expensive, nor were they the most expensive. They offered solutions for the simple solution and a solution for the complex solution. They explained everything, and the technician was polite, clean, prompt and courteous. Upon discovering unexpected problems, they discussed options and contacted additional resources to get the problem resolved."