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"The company technicians, Steven, James and Zack were very professional and competent. They did excellent job in both removing the old unit and installing the new one. In addition to this job, we have used Appleton Campbell for several projects over the past couple of years, to include, installing a back up propane generator, installing replacement electrical lighting, and replacing a hot water heater. The company and their personal, to include both field and office individuals, were very competent and courteous. We highly recommend this company to other individuals."

"Very professional installation. Was done in a timely fashion and the crew was very professional and clean. Huge difference in the comfort of our home now."

"Great customer service! Josh and his team (Kevin and Chris - installers) were great from the first phone call until the house cooled down! Professional staff, took every precaution to keep our house clean while they worked, cleaned up afterwards....very customer focused. They met every timeline they provided. The ladies in the office staff were super friendly. Of note, it took a few days before we could get system installed. They delivered and installed window units in the den and bedrooms to get us through the hot days. All i all, a great experience and we can't recommend going anywhere else."

"Professional team, fair quote and excellent installation. I would highly recommend them for home heat pump replacement."

"I was very pleased with the customer service, price, and installation of the heat pump. The price of the heat pump was very reasonable and half the price quoted by my former HVAC company (a well known, high visibility company)."

"Unlike another provider whom I did not hire, arrived exactly on time for the site survey. Worksite in Spotslyvania, VA, and I live in Arnold, MD, so about a 2 hr drive for me. Had a firm proposal within 24 hours, install was scheduled that day. On install day, technician arrived exactly on time, following all COVID precautions. Work was completed in slightly less time than he projected. Quality of the work was first rate. Left the house and area surrounding the work - install new heat pump outdoor unit and indoor unit in attic - cleaner than when they started. All three technicians who worked the project were just terrific. Friendly, respectful of the property, very informative. They made sure I understood the improvements they'd made to the ancillary portions of the system (e.g. drain pan and condensate drains from the attic), and worked through the new thermostat details as well. Everyone I'm came in contact with from Advanced Environment Solutions was professional, responsive and were truly interested in making sure I got what I needed. There is one other reason why I would implicitly trust these folks. When the president of the company (John Smith) came out to do the estimate, he carefully explained the various levels of the systems that would match the house. He did NOT try to "upsell" me on a system that was more expensive than the property warranted. He carefully explained the technical benefits of proposed upgrades to the drain systems and the need to install a path from the attic entrance to the interior unit for safety (agreed immediately). I'm a licensed mechanical engineer, and his explanations were complete and accurate. In sum, a highly professional company, exacting standards of technical performance, they listen to their customers and their integrity is unmatched."

"Boris was prompt & professional. the vehicle was spotless and comfortable. He made us feel like we were his regular customers even though this was our first time. The bottled water supplied was a great perk
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"The work was quite satisfactory."

"Continental's technicians were highly experienced, professional, considerate, respectful, hard working, and neat.  They arrived on-time when scheduled.  Allied's drilling and trenching crews were excellent also.  This was a big messy job that took about a week and we are very happy with the work that they did.  The owner of Continental, Frank Jackson, sold us the system.  He provided an extensive reference list that went back at least 15 years.  He was on-site for most of the job providing hands-on supervision of his technicians.  His technicians are so experienced that he didn't have to be there to supervise them.  Rather, I believe he was there to make sure that the job was finished on time because they are so busy.  Allied had an on-site supervisor at the start of the drilling process to finalize the location of the loop bores, but their drilling crew was highly experienced and needed no supervision.
Installing geothermal is a messy job.  The vertical bores and horizontal trenching for the ground loop makes a muddy mess.  The drillers from Allied were very respectful to the property, much more than I expected.  I expected that the drilling process would make "a mess and a half" but it only made a mess!  At the end of the job the ground was re-leveled and ready for seed, which has already popped and growing grass.  As one of the drillers said "the mess only takes grass seed to fix".
The HVAC technicians from Continental left the spaces where  they worked in "broom-clean" condition.  We had to do some "deep cleaning" afterwards, but this was completely reasonable.
We expressed our concerns about the job to the technicians before they started work because we do not know much about HVAC or geothermal.  They took the time to explain what they were going to do and how they were going to do it.  They kept us fully informed about their progress and included us in the decision making process when they had more than one way of running a pipe or duct.  They made us feel really comfortable and that we were getting a top-notch job.
While the cost for the system from Continental was a little bit higher than their competitors I think we got value for money.  In addition to the reference list we received during the sale process, we also know two families that used Continental in the recent past and they are very happy with the work that was performed.
We would use Continental again and would recommend them to others.
If you go with the option to integrate your hot water heater with the geothermal system (which is supposed to reduce the cost of the hot water that you use) I would reccommend that you bite the bullet and have a preheat tank installed at additional cost.  We didn't do that and in retrospect we should have based on some further reading that we did about how to get the most bang for the buck from geothermal.  It would be easy to install the preheat tank during a new construction project.  It would be harder to install the preheat tank during a replacement project (like ours was).
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"Dave Lamb is both very customer service oriented and extremely knowledgeable when it comes to HVAC systems.  Dave advised me as to how to perform the preventive maintenance needed to maximize the life of our HVAC equipment.   He was very patient while answering all of my questions.  He found that the capacitor which is used to help start my furnace fan motor was defective and needing to be replaced.  He had the needed part in his truck which greatly expedited the needed repair job.  I found Dave to be a reliable and honest technician who charges very competitive rates for his work.  For greater piece of mind, next year, as soon as my current home buyers warranty expires, I will be switching to Assured Comfort for an annual HVAC maintenance service agreement. "