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"The company technicians, Steven, James and Zack were very professional and competent. They did excellent job in both removing the old unit and installing the new one. In addition to this job, we have used Appleton Campbell for several projects over the past couple of years, to include, installing a back up propane generator, installing replacement electrical lighting, and replacing a hot water heater. The company and their personal, to include both field and office individuals, were very competent and courteous. We highly recommend this company to other individuals."

"The plumber was berybeasybto deal with and very experienced. He did a great job."

"After listening to my needs and concerns Alex designed me a perfect TRANE system to ensure my home stayed cool and comfortable. The install team was professional and courteous. They made sure to listen and comply with any special concerns I had (I'm kind of OCD) before they started any work. The install was done in a timely manner and they ensured that they cleaned up everything before they left. Before deciding on Total, I had talked to other companies and received other quotes. In conjunction with all the "extras" Total does standard (like drawing a permit), Alex delivered me a better system, for the money, than anyone else by far. It is hard to be excited about spending this much money on an AC system but when it hit the hottest day of the year (thus far) and my upstairs was still sitting at a cool 71, I was smiling from ear to ear. I highly recommend this company."

"They offered me the best deal on replacing my Heat Pump. Quality Equipment, best price, no waiting line, and great customer service. Everything has been done during a day, tested, and cleaned. I am happy with how it works, it is silent, good airflow, no vibration,... What else to dream about. I highly recommend them."

"Sonny came to home and explained options. Wrote up estimate same day. Installed in one full day with two techs."

"Our AC died last week and the first company provided us 3 replacement options. We selected the middle option ($16,000) and signed the contract, which provided us a 5 day cancellation period. Installation was scheduled for Friday. I solicited other companies quotes using the estimate provided by the first company and all declined stating I needed to schedule an appointment for someone to come out to take measurements, etc. Our inside temperature was 98 degrees. Advanced Environment Solutions provided us an unbinding estimate of $9,600. a better warranty and immediately dispatched a technician to take measurements and install a portable AC unit until the new one could be installed. Our unit was installed Friday. What a bunch of professionals! The team arrived at 6:30 am and were done by 11:00 am. To our surprise, we received a fruit basket from Advanced Enviroment Solutions the following day thanking us for selecting them! Who does is anymore? Hey competitors... Who can top Advanced Environment Solutions??? Need your system serviced or replaced? Advanced Environment Solutions gets our vote!"

"I identified this company by checking Angie?s List for A-rated limousine services.   I agree with other reviewers? favorable ratings.  The company appears to be a small operation, but that may be why it is able to be so responsive to clients and provide excellent service.  I contacted other limousine companies in the Baltimore/DC area, and some of them did not even acknowledge my correspondence.   The owner of Lisa?s Elite Sedans, on the other hand, replied within an hour to an e-mail sent at 3 a.m.!   More importantly, he quoted a competitive price, which did not change (no unexpected add-on fees), showed up right on time for a 5:15 a.m. pick-up, and arrived with a stepstool as promised (but not needed after all) for the luxury SUV.   Included in the price quoted for the limousine service was a discount given to Angie?s List members.   I would definitely use this service again.
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"Very well. The installer answered all questions and provided tips about proper maintenance."

"The work was quite satisfactory."

"Continental's technicians were highly experienced, professional, considerate, respectful, hard working, and neat.  They arrived on-time when scheduled.  Allied's drilling and trenching crews were excellent also.  This was a big messy job that took about a week and we are very happy with the work that they did.  The owner of Continental, Frank Jackson, sold us the system.  He provided an extensive reference list that went back at least 15 years.  He was on-site for most of the job providing hands-on supervision of his technicians.  His technicians are so experienced that he didn't have to be there to supervise them.  Rather, I believe he was there to make sure that the job was finished on time because they are so busy.  Allied had an on-site supervisor at the start of the drilling process to finalize the location of the loop bores, but their drilling crew was highly experienced and needed no supervision.
Installing geothermal is a messy job.  The vertical bores and horizontal trenching for the ground loop makes a muddy mess.  The drillers from Allied were very respectful to the property, much more than I expected.  I expected that the drilling process would make "a mess and a half" but it only made a mess!  At the end of the job the ground was re-leveled and ready for seed, which has already popped and growing grass.  As one of the drillers said "the mess only takes grass seed to fix".
The HVAC technicians from Continental left the spaces where  they worked in "broom-clean" condition.  We had to do some "deep cleaning" afterwards, but this was completely reasonable.
We expressed our concerns about the job to the technicians before they started work because we do not know much about HVAC or geothermal.  They took the time to explain what they were going to do and how they were going to do it.  They kept us fully informed about their progress and included us in the decision making process when they had more than one way of running a pipe or duct.  They made us feel really comfortable and that we were getting a top-notch job.
While the cost for the system from Continental was a little bit higher than their competitors I think we got value for money.  In addition to the reference list we received during the sale process, we also know two families that used Continental in the recent past and they are very happy with the work that was performed.
We would use Continental again and would recommend them to others.
If you go with the option to integrate your hot water heater with the geothermal system (which is supposed to reduce the cost of the hot water that you use) I would reccommend that you bite the bullet and have a preheat tank installed at additional cost.  We didn't do that and in retrospect we should have based on some further reading that we did about how to get the most bang for the buck from geothermal.  It would be easy to install the preheat tank during a new construction project.  It would be harder to install the preheat tank during a replacement project (like ours was).
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