Get matched with top heating and air conditioning pros in Autryville, NC

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Very efficient operation, pleasant people to work with."

"This team was great. They were prompt and efficient. Very polite and respectful. I would highly recommend them if you need windows."

"The company had the 1st available appointment--and there may be a reason why. The quality of the work rates as a 4.5. The service technician did good work, but failed to install the trim pieces onto the dishwasher. After the installation, the service tech came in with the bill and attempted to charge me for 1 hour and 15 minutes (rate is $110/hour). The problem is, he was only here for **50 minutes** working. Then, 13 minutes was spent typing his paperwork up on his handheld. When I asked him about the labor charge and disputed the $27.50 overcharge in labor, he simply stated the total again. When I said I will need to contact the company, he changed the charge to an hour. After I paid, he left without saying thank you--easily overlooked, but worth noting. When I called the office to speak with a manager about the attempted overcharge, I was met with a negative attitude from the receptionist (who thought she might be able to resolve the issue). I was then transferred to the supervisor/dispatcher (I asked for originally), who did not care about my concern and had a despicable attitude for a supervisor--interruptive, dismissive, and failure to listen to the primary concern. Technical service is EXTREMELY important, but quality and RESPECTFUL customer service is what keeps a customer coming back. This company will not get a call from me in the future... I simply don't deserve disrespect nor deception. (BTW, in the end, the labor charge would've been more than anyone else, had I allowed the overcharge--since I prevented that from happening, the labor ended up being $14 less than the 2 other companies who quoted me). 8:37pm arrival, work finished at 9:27am."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"This company arrived when the we’re supposed to. The workers were very professional and neat while performing their job. We we’re very pleased with the work and the outcome."

"Great! Before the first cold came, James came up to make sure our heat was working properly without being prompted to come. I can't say enough nice things about this company, we trust them completely. They are very responsible, honest, and provide high quality work. He won't try to sell you on things you don't actually need. I would highly recommend him to others."

"You should probably add 4-6 weeks to the expected delivery date if you expect to need the "enclosed" hardware. I received the blinds in the estimated time, but it came without the required hardware. I have made 4 calls (at least) over several weeks, but the hardware is nowhere in site. It is clear that SelectBlinds.com is a marketing company only has outsourced all production and fulfillment to third parties and evidently has a difficult time coordinating these type of customer service issue. Extremely frustrating that my blinds have been sitting in the floor for over a month and all I need is a few screws. Happy to go to Home Depot to get the screws, but SelectBlinds can't even tell me what sizes I need."

"Well organized and very fast. The project was done in one day."