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"Cancelled all services with Blanton as well as this well pitched Wow Service Plan. Was given a good pitch about services provided. However, after scheduling twice for services provided by service plan, only to have them cancelled and told need to reschedule. Today is was need to reschedule because they are anticipating (four days from now) a high volume of emergency calls due to cold weather and freezing temperatures. What cold weather? 52 and 43 at night are not freezing temps; 69 and 67 daytime are not freezing temps. So you reschedule appointments four days in advance with no actual justification or confirmation the day of of what you think might happen? Sounds more like laziness or a reason not to fulfill appointments made almost two weeks prior. Second, why have an online system that allows you to book an appointment and date but when you call to complete the appointment process, tell us that the dates that show on the calendar as “available” don’t actually mean they are available? The lady I spoke to said they are run by two different departments. Sounds like you need to update your systems and booking process that actually shows dates of availability so customers don’t waste time picking a date that isn’t actually available and waste time. Or get rid of calendar option altogether so you cannot select a date that isn’t in “real” time."

"Service went very well"

"Thanks to Carolina Comfort Air for getting my HVAC installed. The installation team was amazing. Thank you Tommy, Justin, and Jermaine."

"Too expensive"

"We donâ t trust repair people, until now! Emerson's dedication to his work, technical expertise, and commitment to customer satisfaction make him an exceptional choice for any HVAC and indoor air quality needs. We had the privilege of working with Emerson, and his performance has exceeded our expectations. He possesses a deep understanding of HVAC systems and is proficient in diagnosing and resolving a wide range of issues, whether it's repairing a malfunctioning air conditioner on a scorching summer day or ensuring optimal indoor air quality for a family's comfort and health. He was able to troubleshoot where our leak was based from job experience and was able to do it over the phone. That is impressive! Emerson's preventative maintenance services are second to none. His meticulous approach ensured that our HVAC systems operate at peak efficiency, saving homeowners money on energy bills and preventing costly breakdowns. He conducts thorough inspections, identifies potential problems early, and provides proactive solutions, demonstrating his commitment to long-term customer satisfaction. In addition to his technical skills, Emerson is a true professional in every sense of the word. He is punctual, reliable, and communicates effectively with clients, is great at explaining complex issues in a clear and understandable manner. Emerson's dedication to customer service is evident in his willingness to go the extra mile to ensure that clients are fully satisfied with his work. Whether it's repairing an air conditioning unit, optimizing heat pumps, improving indoor air quality, or handling complex ductwork and ventilation projects, Emerson Thompson consistently delivers top-notch results. His passion for his work, combined with his technical proficiency, makes him an invaluable asset to any homeowner or business seeking HVAC and indoor air quality solutions. We wholeheartedly recommend Emerson Thompson for any HVAC-related projects, knowing that he will provide the highest level of service and expertise. You can trust him to deliver outstanding results and exceed your expectations."

"needed two windows done it was a great price amazing work and honest from the start would deff hire again thank u "

"My experience was excellent, from initial call to completion of the work. Great team that showed up on time, conducted themselves well, and were committed to their work. Austin F. Conducted a thorough inspection and proposed a multistage plan to repair my crawlspace. I was especially happy that an engineering firm prepared final inspection and drawings for the county permit process. John, Austin, Taylor, and Chris worked very hard for three days, even in the rain and cold. Great company and people."

"The absolute worst !!! My mother has cancer and this man took 800 plus for a service not done !!! We reached out to him the first time and told him something was not right and he bs about coming back ! He then finally came back after begging my mom to delete her review first talking about protecting his name and ?.. here we are again with the same thing! Not fixed ! Last time he came he left our house a mess !!!!!!!! Dirt ? everywhere! The town of Warsaw asked did he go under the house and neither time did! He used an electric snake for a temporary fix !!!!!! How dare you take that kind of money from my mom for a half done job !!!!!! "

"My team was fabulous, from beginning to end!! Brad Mercer-Sales, Bob High-Project Manager, Kaveeh and Josneil-Shower Installers, Emaurey Painting, Juarez Hardwood Flooring All work was thorough and done on time. All workers in the home were always friendly, hardworking, caring, respectful of my property. A big thank-you to my Five Star team! Before and after photos. "

"My a/c wasn’t discharging cold air yesterday so I called at 9:00am and left a message they returned my call within 7 minutes and I had a worker at my house an hour after my callback! The worker fixed my unit within 20 minutes! He was very professional and courteous! 100% will recommend!! "