All Seasons AC & Heating

They did a great service. I would highly recommend them.

They just did a report for the air conditioning unit, saying what needed to be repaired.

Over all it went well. The main duct connection to the inside unit came disconnected. They came out and reconnected it with no problems. The unit failed inspection by the Hoke county inspector for not having a disconnect breaker on unit and had to be sealed around the floor.

Just one tech took about an hour to complete the service. They were good.

It worked out good.

The technician was good.

Very well, very satisfied.

I had no issues. It was definitely worth the price. I’ve got heat! They called, they set up an appointment, they came out on time, got it all done. Work was fine

It went good.

leak stopped and no problems since

unknown

Everything went fantastic. The service tech that came (Lee) was very helpful and carefully checked everything from in the attic to underneath the home. Turned out that both our units thermostats got fried. He managed to get us up an running temporarily until we could get two new thermostats. Everything else turned out fine. But he checked everything to ensure we were good to go. Very great service.

Arrived during anticipated time, was pleasant, started work performed in a timely manner.

Over a five year period, the overall quality of service from this company declined from being outstanding to inconsistent and untrustworthy.
Just a few years ago, this company was among the best in this area.  For my wife and I, what began as a great purchase and a great association five years ago slowly degraded.  This is based on increasingly substandard technical competence by the company?s designated field technician.
I would strongly recommend caution to new customers looking to purchase either new air conditioning units or service maintenance agreements with this company.  Should the company make the effort to change and address the technical competence of its personnel, it could return to its previous status as outstanding in customer satisfaction.  
Currently, there are other companies in this area that are highly competitive in sales, service, and overall customer satisfaction. Through research, I?ve found that other companies invest more resources towards hiring more highly trained and quality personnel in order to maintain and service the AC/Heating units they sell.  All Seasons once was 100% in this regard, too.
General Info:
Most new purchases of AC/Heating units come with a standard warranty (usually 10 years for parts and labor).  Many of these companies offer service maintenance (for various periods, after purchase/installation) as a free perk of buying a
new unit.  If you choose to make a purchase from this company, make sure that all service maintenance promises
from this company are in writing. 
 
I?d recommend potential customers to compare the prices and services of other companies in the Fayetteville area.  In the past couple of years, there have been a few companies (in this area) that have really improved what they?re offering to customers.  Because of the popularity of Angie?s List and other customer review sites, companies seek favorable reviews
as a means to improve their marketability.  I?ve learned a lot from shopping around on Angie?s List.
All Seasons:
All Seasons has great people.  All Seasons AC & Heating has some of the nicest folks in their staff and administration that I?ve interacted with among Fayetteville businesses. 
They require their employees to be cordial, and their service technicians wear appropriate footwear/covers to avoid tracking up the inside of your home during service calls.  They conduct appropriate background checks on their personnel.  Their administrative personnel are cordial and professional.  Over the past five years that I?ve done business with them, they?ve been highly proficient and timely in my interactions with them.
My review over the recent problems with service calls has no bearing upon the fine manner that the administrative staff conducts their business.
My specifics as a customer:
I purchased a **$14,368.00** four ton, two zone residential Heating& AC system.  It came with 5 year Gold Club membership for service maintenance.  Maintenance for one year on separate AC/Heating unit.
Also, I purchased a **$2,000.00** sub-floor dehumidification system.
The installation and service of these two systems were both outstanding.  I wrote superlative reviews for the company to
reflect my satisfaction with their service.
In fact, my wife and I were so happy with their service that we agreed to appear in TV advertising here, in our home, without any financial compensation provided to us by All Seasons.  We became great friends of the company and were happy to advocate
for their business because of the great quality of both their product(s), level of technical competence, and customer-friendly business practices.  Additionally, I agreed to be a reference for the company, and I took occasional calls from prospective customers to tout their service.  Consequently, these folks treated us great. 
 
Once, we had a leaky drainage pipe from a separate AC unit.  Without complaint, Senior Technician/Supv
Mike Green came to our home and supervised/assisted in the repair of the pipe.  This was done free of charge even
though we were willing to pay for their efforts.  We were very grateful.  
Therefore, I wrote another superlative review for this company (see Angie?s List review dtd August 10, 2012) after their visit.  Afterwards, the owner was (reportedly) so happy with my review that he promised free service maintenance ?for life? on
our second unit.  Of course, we didn?t expect this either then, or now.  We simply wanted to pay for what was right and proper given the company?s ?Fixed right or it?s free? motto. 
Here, it?s significant to note that when Mike Green was directly involved in supervising the service calls, you could always trust that everything was going to be done properly.  No question.
However, as time passed, Mike Green eventually took less and less of an on-site/ ?hands on? approach to service calls.  
Coincidentally, shortly after this period was when our first problems began.
In March, 2014, we were scheduled for our yearly maintenance inspection.  On March 24th, 2014, the merchant?s designated technician (Ernest) performed the required checks.  Ernest told me the UV light was out on the (3 year old) four ton York unit.  We then had a discussion about the All Seasons ?Gold Club? coverage purchased as part of the York unit purchase/installation.  Then, Ernest asked me, ?What is the Gold Club??.  So, I showed him the invoice dtd March 4th, 2011, which listed the warranty on parts, labor, and specifically listing the UV Light as part of the equipment installation.  He said that he was going to have to check on all that with the office. 
I realized, then, that I was going to have problems with the company in the future.  Eventually, I just paid for the UV Light (September 2014 - $106.00) because I had always had a friendly relationship with this company.  I didn?t want to damage that
relationship over a UV light.
In April 2015, the company?s designated technician (Ernest) performed two system maintenance checks that I would rate as satisfactory, overall.  He pulled and cleaned the upstairs AC/Heating unit's blower wheel for $252.00, and all the other services?etc cost $410.00, total.  This was a fair price for the services performed.    
However, in September 2015, a series of ?system maintenance? visits became increasingly problematic. 
On September 22, 2015, Ernest arrived to perform system maintenance.  He offered to sell me two
very small bottles (plastic bottles of anti-algae solution) of ?drain pan treatments? for $49.00, which I politely declined.  Then, he recommended that we replace the upstairs heating and A/C system which was working fine at that time.  Separately, I had already had extensive conversations with Mike Green about replacing the unit at some point in the future, but I really wanted to keep using the unit as long as it was working?etc.  It had been working fine up to this point.
Now, when a technician shows up to do service maintenance on a unit that is working fine, but he writes on the service invoices ?Recommend new unit??well, I couldn?t help but worry and wonder about what to expect next.
Just seven days after the service maintenance visit, the upstairs a/c stopped working.  Ernest showed up to

Great company. Very friendly and professional technician. I used an Angie's List coupon and the service was very affordable. Unfortunately, I have an old leaky heat pump and the cost per pound for refrigerant to refill it drove up the price some.

Ok - very satisfied.

We are about to move from this house. Suggestions were made for several price points to let me make a good decision.

.

unknown

I wound up buying a new heat pump. All Seasons sent a team to assess the job. They installed new duct-work, thermostat, a new circuit-breaker board, the heat-pump, and the whole nine yards.  It only took a few days. It works great. Their guys were squared away and they were total pros.

they were here promptly everyday and did there job very excellently. at the end of the day they clean up so thoroughly like they were here. friendly and courtesty people. we would hire them again. I am guessing on the price because I could not find the contract.

Found the problem and fixed it.

Our first dealings with the company were in 2011 after we were hit by a Tornado. Not only did they provide our new

heat pump but also installed new ducts under the  house.

I can only recommend them for all your heating and air needs, their kind of attention to detail is hard to find these days.

A truly service oriented company.

A. Dover

Fayetteville, NC

unknown