Comfort First Heating & Cooling

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The installers from Comfort First did a great job. They were prompt, courteous, and friendly. They answered all my questions, and I ask a lot of questions. The quality of their work was good, and I feel like I am well prepared for the next power outage. There were no surprises! The people at Comfort First return phone calls and are very responsive!

Went well. Very nice and professional.

It went well, replaced the duct work and put things back as they were. Even took the time to insulate what the original installation did not.

They were great. Each person I spoke was very knowledgeable and professional. They cleaned up after they did the job.

being in retail my whole life i dont often complain about a company or store. usually pick up my business and go some where else if not sastified. after having problems after each maintenance visit and the head of service admitiing it may have been there fault they actually dropped me. while they did make good and there errors i guess i was a problem customer to them. how many times can they come and within 2 or 3 days something goes wrong. maybe the problem is on the other foot.

We have so much trust in Comfort First and Joel's team that we requested they get licensed in our new state. The generators has been moved and is just waiting for the installation approval.

House is 14 years old, upstairs unit could no longer cool sufficiently and had a major coolant leak. Decided to replace and upgrade. My research and Comfort First's recommendation ended up being the same, a SEER 16 Amana (ASXC16). The work done was above & beyond my expectations; not only did they bring the new system up to current standards/code, they setup everything to my preference, so that rooms previously struggling to get airflow, now gets heated and cooled with no issue. When we ran the cool air for the first time, it was he first time since owning the home that I walked up the stairs to the 2nd floor and felt cool air flowing. The old system really only kept our master bedroom cool and the others rooms and hallways struggled to keep the temperature. Ultimately, I'm very pleased with the service, knowledge and professionalism of all parties involved in the upgrade. I'm glad I went with professionals instead of getting "a guy" that could save me money, but do a poor job! Highly recommended!

Arrived on time. Did the complete replacement of A/C and heat unit in a very timely manner. Friendly and professional.

Timely, efficient and friendly service

They put in a new capacitor. Quick and cheap. Thanks

went very well. Employee was courteous and did wear a mask, gloves and shoe covers. I was notified when he was coming and he answered all my questions. Would recommend!

Very Well, Quick, smooth, courteous, very professional

I had the company replace my Heat Pump Packaged unit. They were professional, quick, punctual, knowledgeable and fair. They were thorough with testing every function of the new Nest thermostat they installed with the new unit. I would recommend to anyone looking for honest quality HVAC work.

Went very good. Installers were polite and kept me up to date during the entire install.

Very slow to respond. Came within a few days. Didn't fix the problem and then said they couldn't come back for another 5 days. That will be nine days since the initial call and I still don't have heat. Very slow for a customer in need.

All services performed satisfactorily and with good customer service.

DO NOT TRUST THIS COMPANY Did not do a comprehensive diagnostic of where freon was leaking in my A/C system choosing to skip a 3 minute leak check that would have identified the root cause of the leak. I trusted that they did everything the right way and paid them $400 to recharge my freon. A few months later the leak returned and my freon level was low. This company refused to take any accountability with the leak and is wanting to charge me $650 to recharge the freon again. DO NOT TRUST THIS COMPANY to place customers’ best interest first. They will skip steps to make their customers have to pay them more when future issues arise. THEY HAVE A TREND OF TAKING ADVANTAGE OF TRUSTING CUSTOMERS.

They are always prompt, polite, they do a good job and they always wear their shoe cover.

Out of a total of 5 HVAC companies that we had come and assess our system and provide quotes, Comfort First was FAR AND AWAY the most professional, and their pricing was VERY competitive. Roger was very thorough in his assessment. He looked throughout our home to check vent and window placement, and square footage to determine the best system for our home. He came with brochures and materials about Comfort First and sat down with us to discuss his recommendations and to tell us about Comfort First's company standards and policies. He was very knowledgeable and was able to answer every question we had with confidence and detail. The other 4 HVAC companies were very casual, performed cursory assessments, didn't spend more than a moment giving us their recommendation, and didn't display nearly the amount of knowledge we expected. Because of the professionalism we experienced with Roger, and Comfort First's competitive pricing, we were sold on them, and I am so glad! The installation was smooth and they made the whole process very easy on us--they took care of absolutely everything. We've had the new A/C for over a month now, and it's been great. We needed them to come out once to check on it, and they came out quickly and (due to the warranty) free of charge. The technician displayed the same high Ievel of professionalism and expertise, even though he knew this was an in-warranty service call. I recommend Comfort First to everyone!

I needed to schedule AC maintenance. I have one day off during the week to arrange for appointments because it's difficult to manage personal phone calls at work. I spent the better part of the day trying to contact the dispatcher to make an appointment. The call was disconnected several times when transferring to the dispatcher; one particular customer rep was rude and did not seem to care to help; I left multiple messages with the dispatcher but I never heard back. All this, JUST to set up an appointment...

They did a great job and I would highly recommend them. I would hire them again.