Comfort First Heating & Cooling

We got assigned this vendor through American Home Shield on June 7. Our AC unit was not holding 79 degrees in our upper floor. The tech came 5 days later and diagnosed a leak in the evaporator coil. They replaced it one week later ($3.5k). The following day, the unit was functioning worse than prior to the installation not holding 80 degrees in any of the floors. We called and came again 3 days later. One would expect they would come earlier as it was a follow up. They told us they need it to re-adjust the temperature of the compressor, apparently (they told us) this is common after coil replacement (why this was not done first? no idea!). One day after the visit, the unit still cannot hold 80 degrees in both floors. It is obvious the tech has no idea of what he is doing. At this point I am not sure the initial diagnosis and replacement of the coil (with the consequent fees of adding new refrigerant, $1800 + hand labor+ modifications, all not covered by AHS) was correct. Extremely frustrated experience. I would not recommend this vendor.

So, my a/c unit went out the end of May/early June and American Home Shield had them come out. When the technician came, the a/c unit started working. He only checked the a/c unit outside, and used something to measure the air flow and said it’s great. He left and said if it goes back out to a call back. Well! It went out. I called them explained what happened and how hot it was. They were adamant about not coming out for 4-5 days until I said I was going to file a grievance and complete a review on all platforms. They were then kind to send the same technician who went in and looked at the zone boards, damper, etc. and realized parts needed to be replaced (this should have been done the first time). He ordered the parts on Friday. I called my home warranty to expedite the authorization. I called the company and they sent someone out Monday. The technician was super nice, replaced the parts, and left. It worked for a little bit and went back out, but came back up. I called the company today. Spoke to Mikayla, and explained what was going on. Instead of offering an apology or bring empathetic she offered an appointment Tuesday. I explained I’ve been very accommodating and at this point this is ridiculous. I asked to speak to a manager. She said he’s not in but she can transfer me and leave a voicemail. I asked was he coming in or is out, and she said she didn’t know. I left a message. Called back to lock in the Tuesday appointment and spoke to Riley who was friendly. She tried reaching a technician but was not successful so here I am waiting for the third time. With my experience I would not recommend this company. If your home warranty tries to have you use them ask for someone else! Please note I paid my home warranty to chose them.

Excellent communication, very professional.

They were awesome!

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The installers from Comfort First did a great job. They were prompt, courteous, and friendly. They answered all my questions, and I ask a lot of questions. The quality of their work was good, and I feel like I am well prepared for the next power outage. There were no surprises! The people at Comfort First return phone calls and are very responsive!

Went well. Very nice and professional.

It went well, replaced the duct work and put things back as they were. Even took the time to insulate what the original installation did not.

They were great. Each person I spoke was very knowledgeable and professional. They cleaned up after they did the job.

All went very well.

Prompt and friendly service.

We have so much trust in Comfort First and Joel's team that we requested they get licensed in our new state. The generators has been moved and is just waiting for the installation approval.

House is 14 years old, upstairs unit could no longer cool sufficiently and had a major coolant leak. Decided to replace and upgrade. My research and Comfort First's recommendation ended up being the same, a SEER 16 Amana (ASXC16). The work done was above & beyond my expectations; not only did they bring the new system up to current standards/code, they setup everything to my preference, so that rooms previously struggling to get airflow, now gets heated and cooled with no issue. When we ran the cool air for the first time, it was he first time since owning the home that I walked up the stairs to the 2nd floor and felt cool air flowing. The old system really only kept our master bedroom cool and the others rooms and hallways struggled to keep the temperature. Ultimately, I'm very pleased with the service, knowledge and professionalism of all parties involved in the upgrade. I'm glad I went with professionals instead of getting "a guy" that could save me money, but do a poor job! Highly recommended!

Arrived on time. Did the complete replacement of A/C and heat unit in a very timely manner. Friendly and professional.

Timely, efficient and friendly service

They put in a new capacitor. Quick and cheap. Thanks

Was very nice and professional

went very well. Employee was courteous and did wear a mask, gloves and shoe covers. I was notified when he was coming and he answered all my questions. Would recommend!

Very Well, Quick, smooth, courteous, very professional

They did a great job!

I had the company replace my Heat Pump Packaged unit. They were professional, quick, punctual, knowledgeable and fair. They were thorough with testing every function of the new Nest thermostat they installed with the new unit. I would recommend to anyone looking for honest quality HVAC work.

Went very good. Installers were polite and kept me up to date during the entire install.

Very slow to respond. Came within a few days. Didn't fix the problem and then said they couldn't come back for another 5 days. That will be nine days since the initial call and I still don't have heat. Very slow for a customer in need.

All services performed satisfactorily and with good customer service.

DO NOT TRUST THIS COMPANY Did not do a comprehensive diagnostic of where freon was leaking in my A/C system choosing to skip a 3 minute leak check that would have identified the root cause of the leak. I trusted that they did everything the right way and paid them $400 to recharge my freon. A few months later the leak returned and my freon level was low. This company refused to take any accountability with the leak and is wanting to charge me $650 to recharge the freon again. DO NOT TRUST THIS COMPANY to place customers’ best interest first. They will skip steps to make their customers have to pay them more when future issues arise. THEY HAVE A TREND OF TAKING ADVANTAGE OF TRUSTING CUSTOMERS.