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"Cancelled all services with Blanton as well as this well pitched Wow Service Plan. Was given a good pitch about services provided. However, after scheduling twice for services provided by service plan, only to have them cancelled and told need to reschedule. Today is was need to reschedule because they are anticipating (four days from now) a high volume of emergency calls due to cold weather and freezing temperatures. What cold weather? 52 and 43 at night are not freezing temps; 69 and 67 daytime are not freezing temps. So you reschedule appointments four days in advance with no actual justification or confirmation the day of of what you think might happen? Sounds more like laziness or a reason not to fulfill appointments made almost two weeks prior. Second, why have an online system that allows you to book an appointment and date but when you call to complete the appointment process, tell us that the dates that show on the calendar as “available” don’t actually mean they are available? The lady I spoke to said they are run by two different departments. Sounds like you need to update your systems and booking process that actually shows dates of availability so customers don’t waste time picking a date that isn’t actually available and waste time. Or get rid of calendar option altogether so you cannot select a date that isn’t in “real” time."

"Great and timely"

"I was contacted by this company's owner (Steve Ford) after asking for recommendations for HVAC technicians. After explaining my situation, I was told that it would be more cost effective to replace my system. He was going to try and secure financing (my credit is not great) and would get back to me - this was on a Tuesday. When I had not heard back by Saturday (today - 12/15/2018), I contacted him and asked for his office location so I could come speak to someone face to face (I prefer this before hiring anyone for anything). He immediately became extremely defensive and evasive (I have our entire conversation saved). He eventually gave an address. I had actually driven past the location twice in the past week, and it is a vacant building with a for rent sign at the street. When I mentioned that detail, his story (and location) changed, and he became irate, used foul language, and then blocked the conversation. If a business owner is willing to be deceptive on something this simple, how can anyone trust any information or prefessional opinion he gives? I will NEVER recommend this company to anyone, and I will continue to spread my story of my encounter with him."