"Initial estimate was scheduled with no problem, they took the time to answer all the questions I had about the furnace replacement. I received estimated from 6 other HVAC companies and American Family was basically the lowest, but I also felt comfortable with the level of knowledge and experience that was conveyed at the estimate. I scheduled the install and was a bit disappointed that the installers did not show until 10 am or so, but that was not a big problem as I had assumed the job would take all day. The job took longer than expected (past 7pm) and the installer wound up having to replace an entire part of the intake duct work that he did not expect to, but in the end the unit and ductwork looked clean and sturdy and well intalled. The owner called for a follow up appointment and he came in to look at the install and make sure all the settings were correct on the furnace. He answered any questions I had at that time. All in all a good experience with a good company"

"Porterhouse Heating and Cooling was very professional and knowledgeable on the service provided. I used them to install my air conditioner unit. Eventhough, the unit was not my issue, they still came out and was able to find the issue and fix it. They were friendly, professional, and reasonably priced. I will definitely use again for any of my HVAC concerns."

"They sent me someone to install my water heater in hours after I talk to them. They came through right on time. Thank you all for the service you provided today."

"Excellent service and installation of new water heater . Dan arrived at 8AM, 2 hours before his arrival time 11AM. Made my request after 3AM. Dan responded with an hour. Gave me quotes that included installation. Super nice guy. If needed for again plumbing service, will hire again. Highly recommended."

"The technician Chris was very helpful and he did great job explaining the condition of my furnace and boiler and things I should worry about in the future. I would recommend him anytime."

"Eric was the attendant and he was professional in appearance and work. He is a confident gas pipe installer. I would hire him again."

"Collin did a great job of installing the whole house humidifier for my heat pump furnace. Very happy with both units."

"Tim came out promptly, made a diagnosis and explained it so that I could understand, and arranged for a replacement the following day. David and David arrived the following day on time and, unfortunately there was 3 feet of snow blocking their path to getting my boiler out and the heavy cast iron boiler in. They worked together to shovel a path, and then worked continuously through the day until the job was done. David did a great job of explaining the workings of the boiler and left the place mess-free."

"Quick response. Installed new water heater, and removed old one. 10 year warranty on the one I purchased. Installation crew was polite and efficient."

"Jake and Patrick were very knowledgeable. Explained how the pump and battery charging system worked during the installation process. Excellent work!"