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"IT WENT EXTREMELY WELL. PROMPT, THOROUGH, COMPETENT SERVICE. REASONABLE PRICE. SEACOAST INSTALLED UNIT ORIGINALLY AND I HAVE HAD THEM ONLY SERVICE UNIT FOR YEARS. HAVE ALWAYS HAD PROMPT, DEPENDABLE, COMPETENT SERVICE. UNIT REQUIRED NEW CAPACITOR FOR COMPRESSOR - OLD ONE BURNED OUT, POSSIBLY DUE TO LIGHTNING STORM."

"I called back on Monday, Donnie came out that afternoon and the price was great, he was professional and pleasant. The installers came Tuesday. A friend was at the house as I had to work and he kept calling me with things to ask Donnie. Donnie never sounded irritated and always said you are the customer and we want you to be happy. The issue required the technician to come back after he left Tuesday and he was pleasant as well even though it was already late. This technician couldn't identify why the unit was registering the correct numbers (my friend identified this issue, I would never had know, they left and all seemed fine). The technician was coming back Wednesday morning ( I had to take a day off of work) but Donnie first had another technician come to the house that evening. They found the copper pipes or whatever goes under the house was the problem and they needed to install new pipes through the attic. They never showed any disrespect or tone that wasn't professional and made me feel like the customer did come first. It took a lot of time and someone else to keep pushing the issue (my friend did A/Cs in Texas so he knew things luckily). When they say it isn't really the A/C that fails it is the installation, this could have been one of those. Thanks Service Star for great service. Luckily it isn't hot out but I can't really test the system but we will!"

"Owner called immediately after posting we needed AC repair. He came that day, was very professional and two days later new system was installed. Another company quoted $16,000 and Leading Air and Heat quoted $8375 for same job and same unit as Duran Duran."

"The process was great from the get go. We had a few hiccups along the way but they were quick to resolve the issues. The installers were very polite and professional and clean as well. They did a most excellent job and I would recommend to anybody. They replaced the complete a/c furnace system as well as the ductwork."

"Tommy came out and did a full diagnostics check to make sure everything was working properly and explained what we needed to do if the problem happened again. I would definitely recommend them to anyone who was looking for a good HVAC company. They are the company we had install our A/C so there was no cost for the check."

"Perfect install. Perfect price. Just perfect."

"This company is professional. You set an appointment, they confirm via email , and then email you when the technician is on the way. great service. I am having a lot of plumbing being done in my house renovation. I have contracted Cleary because of their professionalism. They are a little slow on quotes, but service an qulaity makes up for this. They have eraned my business."

"Phone call, they came out and cleaned the unit, did all pressure checks. Did a great job."

"I called Honest Air and received prompt same day service. Sean spent a great deal of time to make sure our unit was properly fixed. He needed a part that he did not have with him, so he made sure he came back the very next morning to complete the job. He is very knowledgeable and professional. We appreciate his dedication. He explained everything to us and explained the labor cost categories."

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Below is the original review that was completed before Amtek showed their professionalism and concern for customer satisfaction and corrected the situation. 

Original Review:

I think Amtek is a victim of their success.  I have a service contract for my AC, and in the past all my dealings (cleanings, etc.) were very satisfactory.  On October 24th my electric bill that was almost 4 times higher than normal.  Florida Power & Light verified that I had a surge at my home that lasted more than 24 hours.  As a result, the AC compressor was not going off; the surge had probably burned out the thermostat.  I ordered a new Honeywell programmable thermostat from Amazon (on sale from $100 to $55).

I contacted Amtek, explained that I had an electric surge and that the compressor was not turning off.  They scheduled the service call, then tried to reschedule late in the day when the technician was due.  Technician came out, checked the system and verified that the thermostat was fried.  He refused to install the new thermostat I had purchased because it was not purchased from Amtek. Since I was stuck, I had little choice but to agree to have them install a new thermostat from their stock - $225.

The technician was new and did not seem to be very knowledgeable about the electronics of the air handler system - he failed to identify a resistor in the air handler electronics.  Luckily my neighbor is a mechanic, was there to explain the electronics in the air handler to the technician and suggested the technician test the resistor.  The technician stated that was a good idea and my neighbor showed him how to test the resistor.  it was fine.

The Amtek technician did determine that the motherboard on the air handler was also fried, but never noticed that, as a result, the heating system was operating and would not shut down.  The technician informed us that replacing the motherboard would cost $785 and recommended a whole new system for $5,250.  When asked about the possibility of just replacing the air handler rather than the entire system, the technician stated that would void the 10-year warranty on the AC system.  

I decided to get a second opinion, paid the Amtek technician the outrageous $225 for the thermostat and called Boyle AC, a local company near my home that also carries Rheem.  We did not tell Boyle the information we had been given by the Amtek technicia.  Boyle came out, verified that the old thermostat had been bad, inspected the new thermostat and reinstalled the new thermostat because the Amtek installation appeared shoddy with lots of extra wiring.  Boyle also verified that the air handler motherboard was fried and Boyle determined that the heating system was staying on as a result, causing a big increase in electical usage.  Boyle replaced the motherboard and charged me a total of $175 for the service call, diagnosis, fixing the thermostat installation, and installing a new motherboard in the air handler.  The system is now running great.

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