Dial Duron Service Company

I recently had a mini-split system installed by Duron, and while the installation and system performance have been acceptable, I came away from the experience disappointed. My HVAC setup is somewhat unique, and I had hoped that working with a "comfort specialist" would mean a tailored, consultative approach. Unfortunately, that wasn?t my experience. The system I was sold included some unresolved variables that, in hindsight, should have been clarified up front. While the salesperson (Erik M.) claims we discussed them (and to his credit, we did), I left the process feeling more like I was sold a product than truly advised on the best long-term solution. I take responsibility for not doing more homework beforehand, but I expected a higher level of guidance from a company positioning itself as an expert. There are many HVAC providers in Brevard, and based on my experience, I?d likely explore other options in the future.

The duct work installer, Dial Duron, has been out to my house 4 times to install new duct work, replacing the 22-year-old duct work that they suggested I remove. Keep in mind, pictures are the work they did, not the 20 year old duct work to be fixed. Also, wet mastic is 2 weeks after applying. I should mention I turned my AC to 82 for a week in order to help mastic dry. Did not work. I was told keeping my air at 72 when I am at home is too cold. Never had an issue in my other Florida homes. -------------- Work done below. -1st time. replaced all of it. -2nd time to fix many mistakes they did installing new duct work. -3rd time to fix many mistakes that still were not fixed from 2nd visit. -4th time they pulled out all feeder duct work they installed the first time and tried to fix the 2nd & 3rd time. Installed new duct work and mixing boxes. Here we are again with similar issues that the last 4 times did not fix. - Cold air is leaking out of the duct work where it meets the bo

Don't use 24 hour air I think they are to much I should have shopped around

Once you contract with this company, there is no customer service follow up. You are just a number. Still waiting for electrical work to be completed, as promised by installers.

Ryan was great. I would definately reccomend him to anyone and everyone. He is the very definition of what customer service should be like.

Dial plumbing charged me $500 for 2.5 hours of work and that was after he applied a senior discount. That comes out to about $200 per hour which is outrageous.

Installed new $12,000 HVAC 2015. Sold me over priced air filter and lied about it. Serviced unit 2x/year. During last service, drain clogged so they install a pan strip $50. Cost on Amazon is $5.00. Requested a refund. Did not even get a call back from manager or owner. Told them they lost my business but they just keep calling wanting that service money. No refund or manager call in 3 years.

They went out of their way to make new, bigger indoor unit fit in the original closet, including adding full size door.

None

Arrived on time & completed work professionally. Reasonable price. No complaints.

Dan from Duron was very knowledgeable and professional. His work is excellent and would hire again without a doubt!

Danny was very instructive in determining we should have put in a gas instead of an electric tankless water heater you did an excellent job on writing all the pipes and setting it up for us including return visits to adjust the temperature to my wife's liking

Great job. Was able to complete the work in a very short time.

The process was great from the get go. We had a few hiccups along the way but they were quick to resolve the issues. The installers were very polite and professional and clean as well. They did a most excellent job and I would recommend to anybody. They replaced the complete a/c furnace system as well as the ductwork.

Very professional, the work was very neat and the sales person followed a few days after.

I had a very favorable experience with Duron. Honesty is important for me and the technician, John was very informative about the condition and life expectancy of my Jandy Heat pump for the pool. I would call Duron again, and I would insist on John being my repair man!

I began using Duron Smith several years ago based upon the recommendation of my, then, A/C contractor when he moved out of state. I have never been disappointed. My A/C System needed to be replaced so I called Duron Smith. Jobe McAnary their representative listened to my desire to basically replace my current system with a minimum of upgrades as its cooling and de-humidifying performance were very appropriate, but it had become unreliable. Jobe provided me with three candidate systems including pricing. The system was professionally installed and cooling within three working days.

No one ever called FYI would never recommend this company to anyone!!!

They were very friendly and down-to-earth.

Thanks for fixing the leak.

Prompt, Professional & Polite!

Answered all questions

Very expensive for the job they did, they replaced a piece of PVC, and charged over $200.