"Quite disappointing that you would come back two years after your system was installed and come up with a bogus review.. You had a 2003 Tempstar system when we installed your new system in January 2020. You called our answering service Sunday, July 31, 2022 at 2:39pm. By 4pm we had a technician to your home and diagnosed that you have a bad TXV Expansion Valve. You were very polite, and asked could we work a payment plan with you because you could only afford $100 now, and the balance of $350 in two weeks. We normally do not do this, but we agreed because we felt bad for your situation. Your wife proceeded to get on the phone screaming and yelling how you shouldn't have to pay for service because the system is brand new.. (2.5 years old and NEVER had maintenance, at least with our company)- Monday morning we went to the manufacturer and found out that they do not have any TXV's for your system, and it could be weeks before any were shipped in. As you can imagine we have had to pivot due to several circumstances beyond our control that are directly attributed to the pandemic. As we continue to encounter a HVAC supply shortage, and higher than usual demand for service. This is why we advised you to contact another Rheem dealer to see if they had this part on-hand and could provide you with service. So why you would come here an attack our company for providing you with weekend/after hour service, making a trip to the manufacturer and giving you advice on better options for YOU, is beyond me.. You paid us $0 for all of this. We will note your account to make sure we do not provide any further service to your home as if you read the back of your invoice that you signed we will have our legal council contacting you."

"Thank you [Member Name Removed] for your kind review, and for your business. Glad to hear about Louis taking care of you quickly. He does such a great job and is very thorough. We are proud of him. Thanks for taking the time to leave a positive review. Let me know if you need any more help."

"I'll let Louis know about your review. Louis is one of the rare breed of people that makes the extra effort to make sure people are happy. We are so fortunate to have him working on the Service Star team. Please let us know if you need anything else and see you at your next inspection!"

"I do apologize that there was a misunderstanding between you and the technician regarding what would be included with a new system installation. It is quite clear on the front and backside of the invoice that you signed that we are not licensed electricians, and we CANNOT change your breakers. We do advise customers that they can change their own breakers pretty inexpensively (under $30) and change themselves, but we cannot as our license and insurance doesn't cover this. Once again, I do apologize for the misunderstanding and we do appreciate your business."

"Thanks so much for sharing your experience with Louis! Hearing from satisfied customers brightens our day! We're glad you gave us the opportunity to work with you, and look forward to working with you again in the future!"

"We understand that repairs on a newer system can be frustrating. The $475 fee covers the diagnostic that the technician provides by surveying the complete system. Any repairs are quoted by the technician and performed only after your approval, Time and Expenses going to get the warranty part and then returning the warranty part, the technicians time installing it. etc.. The technician did recommend a tune-up to keep the system operating to specs as one hasn't been performed since its installation. Please contact us if we can be of further service and we strongly recommend regular annual maintenance (as is recommended by the manufacture) to keep this problem from arising again. Thank you for your business and we look forward to the opportunity to work with you again."

"We really appreciate your business. Everyone in our office said you were such a pleasure to do business with. That's what keeps us to excited about our job. Having relationships with people like you. Please let us know if you have any issues with your shiny new unit! Thanks for your support and thank you again for your business and trusting us with a large project."

"Thank you [Member Name Removed] for your kind review. We really appreciate your business and the trust that you have in our company. We understand that there is many of choices of companies in our area, so you choosing us, we are very grateful. Turns out that you became one of my all time favorite customers and we have since developed a personal friendship which I am also grateful for. Thank you again for your business."

"Thank you so much for the wonderful review and for trusting us with your property and the installation of your new Air Conditioning system. We are so happy to hear that you were pleased with the process and everyone involved. We will be sure to recognize the team for a job well done. Please let us know if there is anything else that we can do for you. Thank you again for your business."

"I am so sorry to hear that you feel that we dropped the ball after the system was installed. We have no record of you calling the office after the install, requesting someone come back out and check the new system for proper operation. The system was installed on 2-22-20 and passed the county inspection on 3-06-20. I can assure you the county building inspectors check to make sure the system is operating properly before they will pass the inspection. We are a small family owned and operated company. I (the owner) am a single mother with ten children and understand that the HVAC can cause health issues to our children and that is our first priority to make sure everything is operating properly for all our customers.. If you would please call the office and ask them to send someone back over just to double check everything for you, we would be happy to do this free of charge of course. We appreciate your business, and we want you to know we are here for you if you ever need us."

"Thank you for the AWESOME review! We are always happy to hear that our customers are satisfied with our service technicians. We strive to provide 100% customer satisfaction to each and every customer. Thank you for your business, we certainly appreciate it."

"Thank you for the kind words and for trusting us with your heating and air conditioning needs. It was a pleasure working with you and we look forward to assisting you again in the future."

"Thank you for trusting us for all of your HVAC services. We look forward to working with you for years to come and keeping your systems in top notch condition!"

"Thank you for your business! We appreciate you taking the time to review our company and your kind words about Louis. Our team's goal is to offer the best customer service experience. We look forward to doing business with you in the future! Please continue to share with your friends and family your great experience with Service Star Air Conditioning & Heating. Best regards, The Service Star Team"

"Thank you for your kind words. We take pride in our work and we are certainly glad you took the time to share your experience. We look forward to doing business with you in the future."

"I am sorry to see that you felt we deserved a "F" grade because we suggested that you call the company that installed your TRANE system May 2, 2014. Since your system is still under manufacturers warranty we did not want to compromise your warranty since we are not Trane dealers. We do service and repair all makes/models and brands, but will not compromise a customers warranty just to make money."

"Thank you so much for your business, and for taking the time to review our company. We really appreciate it."

"Thank you so much for your review. Here At Service Star we pride ourselves on great customer service and professionalism. We appreciate your business!"

"We believe in teamwork and doing whatever is necessary to complete the job at hand satisfactorily. We appreciate the opportunity to serve you. Thank you for being a valued customer."

"[Member Name Removed], We appreciate you taking the time to provide a wonderful review of your experience. We truly believe the key to our great service is our great people! We love working hard to make it easy for you. We have the best trained team and will be here whenever you need us! We are sorry that we were unable to provide the electrical work needed at your home, our licensed prevents us from performing those duties. Thank you again for your business, we greatly appreciate it."

"[Member Name Removed], Thank you for the AWESOME review! We are so HAPPY that you found our whole process to be FAST and EASY! Our purpose is to make it easy for our customers to do business with us, so that is WONDERFUL that you had such a GREAT experience! Thank you for your business, we greatly appreciate it."