Approved Pro
Service Star Air Conditioning & Heating Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Serving Central & South Florida for over 35 years, Service Star Air Conditioning & Heating provides personalized, high-quality air conditioning, heating, and indoor air quality services.
Business highlights
Emergency services offered
33 years of experience
Services we offer
HVAC Maintenance & Repair, Air Quality, Installation, Preventative Maintenance
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6115 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 3% | ||
| 1% | ||
| 3% | ||
| 6% |
Showing 1-25 of 115 reviews
Randy G.
Mar 2025
Everything came out great.
Amanda W.
Sep 2023
Friendly , timely , responsive. Would recommend them to anyone !
Shirley S.
Aug 2022
Excellent!
Bo G.
May 2022
Louis was great! He had my issue diagnosed in about 5 mins. His company was very responsive and punctual. Louis even spent some extra time with me to help me diagnose small issues in the future. I would definitely recommend them and will use them again when I can.
Response from Service Star Air Conditioning & Heating Inc
"Thank you [Member Name Removed] for your kind review, and for your business. Glad to hear about Louis taking care of you quickly. He does such a great job and is very thorough. We are proud of him. Thanks for taking the time to leave a positive review. Let me know if you need any more help."
WAH S.
Dec 2021
Outstanding! Louis was very professional, knowledgeable, and friendly. He took his time to explain the various pieces of the HVAC system, and made suggestions on maintenance. He followed a long detailed checklist, and pretty much tuned-up everything. Would definitely hire for future HVAC needs.
Response from Service Star Air Conditioning & Heating Inc
"I'll let Louis know about your review. Louis is one of the rare breed of people that makes the extra effort to make sure people are happy. We are so fortunate to have him working on the Service Star team. Please let us know if you need anything else and see you at your next inspection!"
Darko S.
Feb 2021
I had Service Star come out to service my AC, and they recommended I get a new unit. I agreed, but told them my maximum price for the job. They agreed to do the job for that price. Everything went well until I was notified AFTER they installed the AC that I need new breakers. While I understand they are not certified electricians and cannot do electrical work, the honest way to approach this would have been to tell me ahead of time that I would need to spend a couple hundred more dollars to have an electrician change my breakers. Unfortunately, I believe the technician withheld that information to get a sale, because he knew if he told me more work needed to be done I wouldn't have been able to afford the job. Now I am stuck with an AC unit which I cannot afford to get the correct breakers for, and they have been unwilling to help me in any way. Just very disappointing since I've used them before to service my unit and paid a lot of money to have them upgrade my AC, only to be treated like this. I recommend anyone reading this find another company that has more upfront and honest pricing. I have attempted to speak with supervisors but nobody ever calls me and the only thing that happens is the tech sends me a text saying he can't do anything about it. Very disappointed, and hopefully the owner or someone reads this and trains the staff to prevent this from occurring to future customers.
Response from Service Star Air Conditioning & Heating Inc
"I do apologize that there was a misunderstanding between you and the technician regarding what would be included with a new system installation. It is quite clear on the front and backside of the invoice that you signed that we are not licensed electricians, and we CANNOT change your breakers. We do advise customers that they can change their own breakers pretty inexpensively (under $30) and change themselves, but we cannot as our license and insurance doesn't cover this. Once again, I do apologize for the misunderstanding and we do appreciate your business."
Tony S.
Oct 2020
Louis was prompt and professional. Cleaned both upstairs and downstairs drain lines and checked thermostat of downstairs unit. He was thorough and explained the process he was using. Very pleased with service.
Response from Service Star Air Conditioning & Heating Inc
"Thanks so much for sharing your experience with Louis! Hearing from satisfied customers brightens our day! We're glad you gave us the opportunity to work with you, and look forward to working with you again in the future!"
Linda M.
Apr 2020
We bought a home that unfortunately had 2 units over 20 years old. We received a letter and coupon from Service Star for annual maintenance (addressed to previous owner). We had not been having any issues with our AC but thought maintenance was pretty important, especially with summer coming. Louis came out on Tuesday, April 28th and did a thorough inspection of our units. He was very friendly, engaging and we felt confident and convinced that he was quite knowledgeable in this field. Turns out there were big issues with our unit including the huge mold issue, coil issue, fire hazard issues, etc. (yikes!). Our units were working pretty hard and getting pretty hot and there was zero efficiency going on. Basically, the life of our units had come to an end. We opted to replace the units and he gave us a pretty good deal which included upgrading the digital thermostats (pretty awesome!). My husband is a vet so there was a nice discount I appreciated how he explained everything to us and outlined what replacing the units entailed. We were pleasantly surprised that they had the units available and could start the work that day! There was a two-person crew that came in around 3:30 and was completely done and cleaned up by 10:30 pm. No small project. They were professional, competent and worked diligently to completion. We were quite impressed and what a big difference in the quality of air! We can say enough good things about Service Star, we definitely recommend them for all HVAC needs. GREAT job Service Star. Triple-A rating!!
Response from Service Star Air Conditioning & Heating Inc
"We really appreciate your business. Everyone in our office said you were such a pleasure to do business with. That's what keeps us to excited about our job. Having relationships with people like you. Please let us know if you have any issues with your shiny new unit! Thanks for your support and thank you again for your business and trusting us with a large project."
Erica S.
Mar 2020
5+ STAR SERVICE!!! Our A/C went out at 10pm and I made one phone call to Service Star they diagnosed the issue over the phone and told me what I needed to do in order to have our unit run efficiently overnight. Our coil was leaking and unit was frozen. Since our unit was 10 years old we opted to replace the entire unit including exterior and interior with new WiFi digital thermostat. They walked us through the most energy efficient option for our home. They came out early today and installed the new unit! Talk about SERVICE! WOW! The unit was installed in under 4 hours and my house began cooling instantly. WHAT a difference this unit makes and we are super impressed with how quite it is. We are THRILLED! THANK YOU SERVICE STAR!
Response from Service Star Air Conditioning & Heating Inc
"Thank you [Member Name Removed] for your kind review. We really appreciate your business and the trust that you have in our company. We understand that there is many of choices of companies in our area, so you choosing us, we are very grateful. Turns out that you became one of my all time favorite customers and we have since developed a personal friendship which I am also grateful for. Thank you again for your business."
William S.
Mar 2020
Had service star Air & heating replace a 5 ton and 2.5 ton and two air handlers that had gone bad. Louis Ratti told me it would take his crew about 8 hours to completed the job from 9:am to 5pm. The crew got there on time and started to work right away. They were professional, courteous and proficient. There was no guessing to what they had to. They were good I say better than good. By 2:30pm they had both systems up and running and the work area clean and spotless. Not only that, I asked if they would connect my phone to both thermostat and with out hesitation they did it. I was very highly impressed. Thank you Louis for sending the right crew
Response from Service Star Air Conditioning & Heating Inc
"Thank you so much for the wonderful review and for trusting us with your property and the installation of your new Air Conditioning system. We are so happy to hear that you were pleased with the process and everyone involved. We will be sure to recognize the team for a job well done. Please let us know if there is anything else that we can do for you. Thank you again for your business."
Tanitha H.
Mar 2020
We received a letter addressed to previous owner that our AC unit was due for annual maintenance. We didn't have any issue with the AC, but thought we should have someone check the AC unit before Summer comes. Anyway, AC tech came to check AC on Saturday morning and said the AC coil was rusted and produced mold which is really bad for our son's health especially when his bedroom was right by the AC. He then checked air temperature and said that air coming out from the vent should be 20 degrees less than the air going in, but ours was not. This means that the AC compressor was working very hard. He said that I would be lucky if this AC unit still work this summer. After explored different repair options, he suggested that we replace the unit. He was nice & friendly and convincing that our AC is old and should be replaced. He also said that he was going to stop by and check during the installation. We had the new AC unit install right on the same day around 4 pm and completed around 8 pm. We thought we were going to have the tech checked the temperature of air going in and air coming out for us, but the guys left right after they packed up. When I called back two weeks later to ask the same guy, who sold the unit to us, if he could come back to check if the new unit has fixed all the issues he had addressed during his visit including the temperature of air in/out, he told me the new unit should have fixed all the issues. And, If I really need them to come out to check, I will need to pay for service fee. Basically, I should have asked the install techs before they left. I trusted this company to replace my unit on their first visit. I immediately felt that I have made a mistake replacing the AC. Don't change your AC unit unless there are really issues with your AC. Doesn't matter how bad they made it sounds, get a 2nd and 3rd opinion. Although the guy I spoke with after the new AC unit has been installed was the same guy that sold me the new unit, he sounded totally different the 2nd time. I am not only regret replacing the AC, but I also regret doing business with this company.
Response from Service Star Air Conditioning & Heating Inc
"I am so sorry to hear that you feel that we dropped the ball after the system was installed. We have no record of you calling the office after the install, requesting someone come back out and check the new system for proper operation. The system was installed on 2-22-20 and passed the county inspection on 3-06-20. I can assure you the county building inspectors check to make sure the system is operating properly before they will pass the inspection. We are a small family owned and operated company. I (the owner) am a single mother with ten children and understand that the HVAC can cause health issues to our children and that is our first priority to make sure everything is operating properly for all our customers.. If you would please call the office and ask them to send someone back over just to double check everything for you, we would be happy to do this free of charge of course. We appreciate your business, and we want you to know we are here for you if you ever need us."
Jerry Q.
Feb 2020
Service Star came out within 2 hours of me calling to schedule a maintenance and duct cleaning. Their price was very reasonable for everything they offer and I scheduled for the next day. When Service Star came out they sent two Technicians a man named louis and James, Both were VERY professional and did a great job. If you are in need of anything call Service Star!!!!
Hodges H.
Feb 2020
Incredibly expedient, most professional company I had worked with. Could not have asked for better experience. I could not believe how friendly, courteous and professional the tech was. This was by far the most pleasant technician I have had in my home, that did an amazing job.
Response from Service Star Air Conditioning & Heating Inc
"Thank you for the AWESOME review! We are always happy to hear that our customers are satisfied with our service technicians. We strive to provide 100% customer satisfaction to each and every customer. Thank you for your business, we certainly appreciate it."
Julia K.
Jan 2020
The best service ever! I was so impressed with the competency, professionalism and customer service Service Star Air Conditioning & Heating Inc provided us! It is so refreshing to find someone who genuinely cares. Thank you, Service Star Air Conditioning & Heating Inc - we are your customers for life!
Response from Service Star Air Conditioning & Heating Inc
"Thank you for the kind words and for trusting us with your heating and air conditioning needs. It was a pleasure working with you and we look forward to assisting you again in the future."
Marlaina Q.
Jan 2020
My unit was smoking..i have my grandson fulltime. They moved mountains to get to me in a rush. The service was great. The tech even messaged me when he was on the way. I had expressed my dire need for services and they responded in a timely fashion. I'd recommend them to anyone who needs top quality service at a fair price and quick turnaround. Thank you!!
Response from Service Star Air Conditioning & Heating Inc
"Thank you for trusting us for all of your HVAC services. We look forward to working with you for years to come and keeping your systems in top notch condition!"
Shelby Q.
Jan 2020
I would definitely use this awesome company again. I get why they are service star because they have a team of stars. The office staff is wonderful so kind and professional. Louis is wonderful would recommend him everytime. Our unit is beautiful and for any friends and family I will definitely be giving these guys a call.
Response from Service Star Air Conditioning & Heating Inc
"Thank you for your business! We appreciate you taking the time to review our company and your kind words about Louis. Our team's goal is to offer the best customer service experience. We look forward to doing business with you in the future! Please continue to share with your friends and family your great experience with Service Star Air Conditioning & Heating. Best regards, The Service Star Team"
Monica A.
Jan 2020
They serviced my air Air conditioning and sealed my duck leaks they where very friendly, and very professional.
Response from Service Star Air Conditioning & Heating Inc
"Thank you for your kind words. We take pride in our work and we are certainly glad you took the time to share your experience. We look forward to doing business with you in the future."
Stephen G.
Nov 2019
Fast, efficient
Response from Service Star Air Conditioning & Heating Inc
"Thank you so much for your business, and for taking the time to review our company. We really appreciate it."
Linda F.
Nov 2019
They were prompt, polite and hard working. Very pleased.
Response from Service Star Air Conditioning & Heating Inc
"Thank you so much for your review. Here At Service Star we pride ourselves on great customer service and professionalism. We appreciate your business!"
Neal M.
Sep 2019
I took a chance and used Angies list service. The company responded within 1 hour and set up an appointment for the same day. When the service person arrived he immediately found the problem and corrected it. Now the AC unit is working properly and the fee was appropriate for the service rendered. Thank you,
Response from Service Star Air Conditioning & Heating Inc
"We believe in teamwork and doing whatever is necessary to complete the job at hand satisfactorily. We appreciate the opportunity to serve you. Thank you for being a valued customer."
Kirk C.
Jan 2019
Several problems identified with old HVAC unit. Ended up buying new unit, which I am satisfied with. However, when installed, the technician did not install an upgraded circuit breaker switch required for the new unit. It took three weeks to resolve this problem after purchase.
Response from Service Star Air Conditioning & Heating Inc
"[Member Name Removed], We appreciate you taking the time to provide a wonderful review of your experience. We truly believe the key to our great service is our great people! We love working hard to make it easy for you. We have the best trained team and will be here whenever you need us! We are sorry that we were unable to provide the electrical work needed at your home, our licensed prevents us from performing those duties. Thank you again for your business, we greatly appreciate it."
Theresa F.
Jan 2019
things went fast and easy.no mess no fuss
Response from Service Star Air Conditioning & Heating Inc
"[Member Name Removed], Thank you for the AWESOME review! We are so HAPPY that you found our whole process to be FAST and EASY! Our purpose is to make it easy for our customers to do business with us, so that is WONDERFUL that you had such a GREAT experience! Thank you for your business, we greatly appreciate it."
Stacy S.
Jan 2019
Technician Mike arrived on time (1:00pm), diagnosed the problem and gave several options to remedy. Given the age of the my system (13 yrs) I opted to replace the entire unit. Mike coordinated with his installation team (Matt and Billy) who arrived by 3:00pm and had the new system installed before 6:00pm the same day. All members of the Service Star team were courteous, friendly, knowledgeable, and professional.
Response from Service Star Air Conditioning & Heating Inc
"Thank you [Member Name Removed], We really appreciate you trusting Service Star For your HVAC needs! Your kind review of Mike and install team is so impactful to our people that work hard everyday to give our customers an excellent experience. We appreciate your kind words and your business. Welcome to the Service Star Family~"
Lina W.
Dec 2018
I felt like they did a very good job. When my husband came home that evening it was the first time in months he did not cough all evening. The house smells good and a LOT of dust was removed. We will hire them again, it was well worth it.
Response from Service Star Air Conditioning & Heating Inc
"Thank you so much for the great review. We are so happy that James and Chris done a great job cleaning your ducts. Our customers are the most important thing in our business, and we appreciate you and hearing things like this so much! Thank you for your business, we greatly appreciate it."
Raul G.
Sep 2018
Donnie is the man! thank you very much for your help over the phone! I had an issue of no air flow from my blower motor and he help me trouble shoot the problem. Im pretty skilled and i was able to replace myself!! I definitely recommend Service Star!!
Response from Service Star Air Conditioning & Heating Inc
"[Member Name Removed], Wow, we are blown away by your kind words. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We will make sure these compliments are given to Donnie and we are here for you anytime you should need us. Thank you again, we appreciate it."
Licensing
State Contractor License Requirements
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FAQ
Service Star Air Conditioning & Heating Inc is currently rated 4.6 overall out of 5.
Service Star Air Conditioning & Heating Inc accepts the following forms of payment: CreditCard
Yes, Service Star Air Conditioning & Heating Inc offers free project estimates.
No, Service Star Air Conditioning & Heating Inc does not offer eco-friendly accreditations.
No, Service Star Air Conditioning & Heating Inc does not offer a senior discount.
Yes, Service Star Air Conditioning & Heating Inc offers emergency services.
Yes, Service Star Air Conditioning & Heating Inc offers warranties.