Get matched with top pool builders and installers in Suffolk, VA

"I signed up for their biweekly cleaning package which was a set price of $85 plus chemicals. My pool was dirtier than an average cleaning so I anticipated paying more for my initial service. The first time the company showed up they gave me a little less than an hour service. They showed up a few days later and gave me about an hour service. They showed up a few days later, performed more cleaning, still did not complete and said he?d be back the following Monday or Tuesday. At this time I was starting to get concerned. I contacted the company to find out what the bill was up to that point. They told me $481 with at least one more visit to go. I have never spent anywhere near that amount on a cleaning, opening, or closing of my pool. They should not have taken so many days off in between the various cleanings. By doing that they just kept allowing the algae to build and making their job more difficult. I stopped the job because I had only budgeted $350 for the entire job. When I told them that they reduced my bill to the $350. I paid my entire budget and still did not receive completion of my service. As this companys bill starts going into the ridiculous range (as compared to its competitors in this market) they should notify the customer. When they initiate a job they should complete it within the same week so as to not gouge the customer on the bill. I have gone with another company to close my pool for the year earlier than expected and I will never refer this company to anyone else."

"David replaced the Pentair pump on my above-ground pool, after the old one failed prematurely. He was very knowledgeable and gave me great tips to make sure this pump won't fail on me...he installed fittings that will allow me to easily disconnect and store the pump for winter. Despite a delay from the pump supplier, David stayed on top of the situation and kept me informed on the status. I'm happy to have a pool service that I can count on for my future needs. Thank you David and InShore Pools!"

"very good"

"Jessica and the staff of Signature Pools are amazing and I will recommend them to anyone looking for help. I desperately needed help after my husband died and Jessica was right there to help immediately. I cannot say enough good things about this company."

"Very professional. Will hire again."

"The sales experience was great, but there was damage to one outside panel that has still not been addressed. The hot tub was delivered and craned over the house. When they unwrapped it, there was one panel that had a severe crack and damage. This was discovered by the installation crew and reported right away. Since then, I have made many calls to the Service department and get all the answers that it will be replaced at no cost to me. It has now been over 6 months the company has not made a single attempt to reach out to me. Also, the installation crew didn't try to figure out a solution to install the cover. They provided a lot of excuses about why they couldn't install due to the spacing. I ended up installing the cover myself. My biggest issue is with the service and support side ghosting me with these repairs that they have claimed to have responsibility for and with the poor installation experience. The subcontractors for electrical and the crane were excellent, but not the delivery and installation from the company. I would not recommend this company at all due to installation team, poor service and negligible support after purchase."

"Innovative spas was sent to me through my home warranty company. I was pleased to hear they chose them because we are also in the market for a hot tub. After checking my pool, I was told that my T-Cell was bad, and not covered by my warranty. He has one on his truck and the list price was 1200.00. I mentioned you can buy them all day for way less. (FYI a brand named Hayward 15 T-Cell can be purchased for about 750.00. ) So after speaking to his “boss” he stated that he was told they would sell me the t-cell for 789.00. I felt it was fair and he was already here. But he then went on to tell me that she wanted me to pay a 125.00 service call fee. I said oh yes through my warranty it is 65.00. He said yea but we need you to pay a service call for the t-cell. I , very puzzled, thinking I was misunderstanding, said, well your already here and it is in your truck. He said I know but she is the boss. I let them know that trying to squeeze that extra 125.00 out of me told me about what kind of company they would be to work with, and I no longer care to purchase a hot tub from them. He said okay and left! I called the hot tub salesperson and told him what happened and why I would no longer be purchasing a hot tub from them. He rudely said “OK! Well fine, she made her decision Good luck to you” Side note: that they are telling people they should buy a soft tub instead of a real hot tub, because the soft tub fits 6 adults (not true) that it’s delivered price is 5700.00. (1000.00 more than anyone else) He also stated, “Yes it only has 8 jets but you don’t need jets for the benefit of a hot tub, just hot water”. Due to my experience, please beware! This company operates without an ounce of integrity. Apparently they think that since pools and hot tub sales have soared since the pandemic, they can be rude and customers just have to tolerate it. I suggest you bring your money elsewhere."

"Everything went as planned once we got past Dominion Power and Mother Nature. Communication was great no surprises... Big shout out to Derek, Danny, Cody and Martin"