Signature Pools
About us
Everything inground
Business highlights
17 years of experience
Services we offer
New pool builder, and a complete inground pool service department, liner changes, pool decks, pool rennovations
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.832 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 3% | ||
| 0% | ||
| 3% | ||
| 3% |
Showing 1-25 of 32 reviews
Jaime S.
May 2024
Jessica and the staff of Signature Pools are amazing and I will recommend them to anyone looking for help. I desperately needed help after my husband died and Jessica was right there to help immediately. I cannot say enough good things about this company.
Casey C.
Sep 2016
after 5 months the completed pools looks good and runs well except we are left with a grading issue that has rain water running towards the house now. the frustration with this installation was the sporadic communication. The owner would call the night before to say they were going to dig the pool or pour concrete, no planning. weeks of silence and never know status. Bought pool in beginning of April and they didn't complete until August. Contacted owner weekly for updates/status to only hear 'blame mother nature." at initial pool dig he did not leave enough dirt to back fill. finally a month later dirt was delivered to backfill.
Kimberly A.
Sep 2016
I am so impressed with their services. They do an excellent job cleaning & balancing chemicals during my biweekly service. Recently, my salt cell wasn't working & needs replacing. Jessica sent me all the info I needed to purchase a new one. They came out immediately when it stopped working & took care of the pool until I get my salt cell. Everyone is so professional, esp Jessica in the office, and I am thankful for their services!!!!!!!
Thomas W.
Aug 2015
unknown
Response from Signature Pools
"Thank you so much [Member's name removed]! It was such a pleasure working for you! Please let us know if we can be of any further help in the future. Jessica Coyner Signature Pools"
Randy R.
Jun 2015
unknown
Response from Signature Pools
"Thank you so much [Removed member name]! It was a pleasure to meet you both and we hope you are having a great summer with your new pool <3 Jessica Coyner Signature Pools"
Jennifer R.
Jul 2014
unknown
Cathy J.
Jul 2014
unknown
Jerry K.
Jun 2014
It was a little difficult at first to get a date set and to meet Mike and get started, but it's because we waited too far into the season to call. Once Mike came and got started everything is great! He extremely knowledgeable and doesn't try to sell you anything that you don't need! I would highly recommend Mike and his team at Flawless Pools!
Susan S.
Jun 2014
I used this company to close the pool last season and open it this season. The pool had a foot of leaves/debris at the bottom after opening the pool and looked like a lake. I don't know if the leaves were left over from an improper close last season or if they dumped the leaves that were on top of the mesh cover into the pool upon opening. Nevertheless, the pool was in awful condition after spending $500 for a "full open" service provided by this company. My husband has spent hours out there over the past two weeks to get it ready for swimming. The company claimed the leaves were in the pool from a rip in the cover. However, the sheer volume of debris in the pool makes it hard to believe that it all came from the rip. Especially when there was a significant amount on top of the cover prior to opening and no evidence of the top debris around the pool after opening(making me believe it was dumped into the pool rather than being raked off).
Response from Signature Pools
"Angie’s List Response to Review: On 10/23/24 this clients pool was closed with the Signature Full Close where it was vacuumed free from debris, had winterization chemicals added, and had all the equipment/lines cleaned and cleared of water. This clients pool resides in a very heavily wooded area which would have seen large amounts of leaves dropping for the next several months. The client informed my technician that their dog had broken a large section of the cover near the pool steps after the pool was closed. This allowed large amounts of leaves to enter the pool over the course of the winter until opened on May 19th. When we arrived to open the pool, the technician removed 2 large contractor bags full of leaves from the cover. Below is the picture of how the pool looked when the cover was removed. Picture 1 of pool did not transfer in On our second visit back to the house on 5/23/14, the techs removed 5 more bags of leaves from the pool. As you can see in this picture, all of the leaves are in the shallow end by the steps where the large hole in the cover was. We offer 3 hours of labor to help clean a pool free of debris in a full open. Every hour after that is $65hr. This pool was calculated to take close to 8 more hours of cleaning which we always give the client the information for them to make a choice in the matter to continue or stop. We have not had a call from this client to continue. Picture 2 of second visit did not transfer in Techs are trained to take pictures every time they go just for this reason. We regret this client has chosen to blame us for the debris in her pool instead of the cover and heavy woods in her back yard. If they had called, we would have tried to help in anyway to try and make it easier."
Tom S.
May 2014
Very professional all the way through the job. Keep me informed of progress along the way. Gave me options on price/quality.
Finished on time. Educated me on how the salt filter system worked. Set up the computer programing for winter and summer use.
Checked back a couple of months later to make sure I was satisfied.
Finished on time. Educated me on how the salt filter system worked. Set up the computer programing for winter and summer use.
Checked back a couple of months later to make sure I was satisfied.
Response from Signature Pools
"Thank you for the rave review, however, we did not do your liner change. You meant this review for a Signature Pools in Williamsburg. We are located in Chesapeake."
ARNOLD R.
May 2014
The Signature Pools team showed up when scheduled, removed and stored the cover and added the necessary chemicals to clear the pool. They then returned on schedule, checked the pool and completely vacuumed it. The left clear instructions each time on what I needed to do. We have used them in the past and will continue to use them. Well done! Thank you.
Rebekah M.
May 2014
I have used them for the year. They are going to do the maintenance this year, but it hasn't opened up yet. They were very good, and the price was good. They did a good job, and they are very responsive. They are very professional.
Norma G.
Apr 2014
They are excellent. I remember it was a very fair price compared to what I paid before. They're just very friendly. They are very professional as far as scheduling and being there when they said they would be there. I think there was a problem because we had a removable fence around the pool and I think we had forgotten to take it down when they got there and they were just really accommodating. I just remember we had an issue with it and they were absolutely nice and professional about it, and they did a good job.
John O.
Apr 2014
They're very good.
KEITH C.
Mar 2014
I contacted Signature pools while I was on deployment to come clean and balance my pool as well as order and install a new pool filter. They did a great job on everything! The company was punctual and professional. They switched out my old filter for the new one and my pool has been functioning properly ever since.
Joseph C.
Feb 2014
Did a really great job. I was worried with the liner that it there would be wrinkles but it looks fantastic. It's been in there for a year now and I couldn't be happier. Their price was less than everyone elses even with the thicker liner. I ended up going with the thinner one though becuse of advise that the it will fit the shape of the pool better which it did. He even painted the diving board, steps, etc to make it look like new! They did the whole job in just a few days.
They did an amazing job with installation but I wouldn't have them maintan the pool. When I asked Frank he said that I only needed one bag of salt to last the whole season. That was way off.
They did an amazing job with installation but I wouldn't have them maintan the pool. When I asked Frank he said that I only needed one bag of salt to last the whole season. That was way off.
Response from Signature Pools
"Thank you for the review on Angie's List [removed member name]. I believe you may have meant this review for a different pool company. We are the company that maintains and open/closes your pool. I am glad to hear the other pool company did a great job on your liner change and other items mentioned. We look forward to doing a great job for you again in the upcoming 2014 pool season~ - Jessica Coyner"
Timothy J.
Jan 2014
We bought a home that had a salt pool in the back yard. I was only familiar with chlorine pools. I interviewed/met with several pool companies before calling Jessica w Signature Pools. As soon as I talked to Jessica I knew Signature Pools was the company for me. They came weekly and did a beautiful job. They were professional, thorough, and always left detailed paperwork on what they did to the pool that day. I had a step by step analysis of the chemicals used in the pool as well as what the pool's chemical breakdown was. I am thankful to have found Signature Pools and highly recommend Jessica and her team!
Susan F.
Dec 2013
closed pool....have also ordered supplies from them in the past. may be using them to replace pool liner
Catherine H.
Jul 2013
We are new pool owners and not only did they do an excellent job opening the pool but they explained how to run it properly. They also took the time to go through each piece of equipment and tell me what it was and how it worked. They are professional and extremely customer service oriented. I believe it is a family business. EVERY single time I call they answer my questions and if they cant help me they refer me to EXCELLENT resources. I will not use any other company for my pool. I HIGHLY recommend this company. Just as a point of reference...I spoke to 3 very well known companies in this area who were super expensive and very rude on the phone before I heard about Signature. I was looking for a company that I could afford and one I could develop a long term relationship with. Signature is a great company and they employ great people. I cant say enough about them. I hope this helps.
Gabriella A.
Apr 2013
Jessica came out to do a pool inspection for the purchase of my home. Being a first time pool owner I did not know I had to have the pool up and running. She helped me open the pool up and then inspected it very meticulously. She went above and beyond what she was hired to do. Along with her inspection, she taught me how to open the pool, how to maintain the pool and so much more. She was on time, very knowledgeable in her profession and gave me a sense of peace. She is a lovely little lady with a great heart and patience. I will definitely use her again.
Jean J.
Apr 2013
It's great experience. They are very informative and very thorough. He was fantastic. I don’t use them for regular service because they’re far and so it didn’t make a lot of sense but I’m glad that I’ve choose Signature for the inspection because they were very thorough and that was anything I wanted. It was hard to set up an appointment with them.
Catherine R.
Mar 2013
unknown
Andrew F.
Jan 2013
The showed up on time, told us what they were going to do and did a great job. The only follow up we had to do was call and ask them what brand of chemicals they used because their results were so much better than the products we had been using (recommended by the store we bought the pool from).
Cynthia C.
Dec 2012
From the first phone call, this company was great. The professionalism of all involved were super. This company provided quality work. They performed my pool opening as I would have always done. They did everything by the book & did not cut corners. I have been through several pool companies in Virginia Beach for opening & closing of my pool these last 2-3 years. This is the first company that treated me with respect & did the work as it should have been done. Everyone I came in contact with was very knowledgable about swimming pools, chemicals, etc. No one smoked on my property. They cleaned up any mess that was made. I wish I could afford to have them do all my pool needs. It was surely great doing business with such professionals.
KENNETH M.
Aug 2012
Signature did a great job. They were on time, did what they said they would and honored the coupon without question. I have since used them for additional pool service and maintenence. I highly recommend them.
Licensing
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FAQ
Signature Pools is currently rated 4.8 overall out of 5.
Signature Pools accepts the following forms of payment: CreditCard
Yes, Signature Pools offers free project estimates.
No, Signature Pools does not offer eco-friendly accreditations.
No, Signature Pools does not offer a senior discount.
No, Signature Pools does not offer emergency services.
No, Signature Pools does not offer warranties.