I left a message with Arco's answering service very, very early on the morning of 1/18/2011, and they called me back almost immediately. They sent a service tech out early in the day, so there was very little delay between my call and when they arrived. The service tech explained everything he looked at and everything he found and cleaned and serviced for me. He also changed the furnace filter for me. When he left, the furnace was working again. The furnace went out again the following night, and I called again in the very early morning. Arco came again and found a couple of more problems: the thermostat needed new batteries, and some condensation in the exhaust system that was draining back into the furnace. The condensed water was dried, and the thermostat was fixed with new batteries. More problems fixed. The furnace went out AGAIN on that same evening (when it was snowing like crazy), and when I called Arco's answering service, a tech from Arco called us back almost immediately. He drove through cold and snowy weather to get to our home. He found the last remaining problem: a clog of some kind that was preventing the condensation that forms in the exhaust system from properly draining out where it should drain. The clog was blocking drainage, causing one of the mechanisms to fill with the condensate liquid, which was essentially "drowning" the mechanism and causing continual failures. Arco charged us a reasonable $168 on the first service call, and $-0- for the second and third service calls. They were pleasant, professional, courteous, knowledgeable, and respectful of our property, putting on shoe covers whenever they came into the house. They were professionally attired in their company uniforms so that there was no mistaking their identity. As the successor company to Putnam Contracting, they have the same high standards as Putnam. Even though it took Arco three call to find and cure ALL of the problems, they performed service and fixed problems at each visit, so we did not feel that their first and second service calls were in vain or that they weren't thorough in their analyses and interventions each time. We were pleased with their responsiveness every time. We would definitely use Arco again
KATHRYN R.
