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Luxury Heating Company
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
With 75 years in the HVAC business, Luxury Heating Company is dedicated to providing the best possible total indoor comfort solution for your family or business. Since our inception in 1947, we've had the pleasure of serving our customers with the highest quality products as well as reliable and professional service - at a fair price. And we pride ourselves on the reputation we've earned for doing the job right the first time. Call us today for a free, in-home consultation and ask about our 0% APR financing plans and 100% Satisfaction Guarantee.
Business highlights
Emergency services offered
78 years of experience
Services we offer
air conditioners, air filtration and purification, and ventilation., attic fans, duct free systems, duct work as well as zoning controls and thermostats. We are also certified as Healthy Air Experts and can provide indoor air quality solutions such as, garage heaters, geothermal, heat pumps, maintenance & installation - residential & light commercial furnaces, package units, repair, whole house humidification
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8121 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 3% | ||
| 0% | ||
| 0% | ||
| 3% |
Showing 1-25 of 121 reviews
Lynn A.
May 2023
Scheduling was timely & Paul was very professional. Happy there were no problems! I would recommend this company.
Response from Luxury Heating Company
"[Member Name Removed], thank you so much for your feedback. We appreciate your recommendation and the opportunity to service your home!"
Kathy H.
Jun 2022
Hal cleaned it, thoroughly inspected it. He replaced several wire connections ( unit is 29 yo) and checked the Freon level/ pressure. He stated the unit was still functional despite its age and encouraged us to start looking for a replacement as our unit is nearing the end of its reliability but did not pressure us to buy a new one. He was professional, knowledgeable, and careful to avoid injury to a giant Hosta next to AC. We highly recommend Hal and Luxury. They have always provided good service for their products. In 29 years, our Trane system has been reliable needing repairs only 2 times.
Response from Luxury Heating Company
"[Member Name Removed], thank you for your review and 5-star rating! We appreciate your feedback on your service appointment and our technician."
Ken D.
Dec 2021
Well done, courteous, on time.
Response from Luxury Heating Company
"Thank you for your review, [Member Name Removed]! We appreciate your business and 5-star rating."
Joyce R.
May 2021
Prompt, excellent, courteous, friendly and thorough! This company is the best!! We’ve been 100% satisfied customers for over a decade!
Response from Luxury Heating Company
"[Member Name Removed], thank you for the awesome review and 5 star rating! We appreciate your continued business and are so glad to hear your satisfaction with our company. We're so lucky to have customers like you!"
Ken D.
Feb 2021
The Luxury technicians accomplished the three jobs quickly and efficiently. They were courteous, careful to wear masks, wore booties on their shoes when inside the house and careful to keep the dogs in the house when using the outside doors. They took time to explain in detail how everything worked. We were very pleased with everything.
Response from Luxury Heating Company
"[Member Name Removed], We appreciate your review of the installation and especially that of our crew. We're proud knowing our team is providing a safe and professional install and that they're taking the time to provide the best experience for you, our customer. Your feedback is valued and we thank you for your business."
Allison K.
Feb 2021
Almost scammed out of $10,500 today from Luxury Heating and Air Conditioning. Our family has been using Luxury Heating for the past 16 years when they installed a new $25,000 train heat system until now when they tried to scam us because they knew my family and our businesses have the money to put a new system in when we don’t need one. Thank God we had another heating and cooling company that we use for another business of ours came out today for a second opinion. I pray they don’t do this to anyone else. When the technician came out for his first time, he looked like he was in his pajamas and not really ready to work on a heat system. I called Luxury heating because our heat wasn’t working properly and the house was chilly. He was here less than 20 minutes and said that there’s positively was a leak and that there was no way to fix the leak. Bottom line from Luxury Heating is that we have to pay to install a new system. He said it would be too hard to find the leak and on the expense of the refrigerant. He also told us that we have emergency heat to use, but never checked the breaker for us so we were left without heat for a whole week. Thank God for the 2nd opinion from the other company because there is no leak. They inspected the operation of our heat pump and reset a tripped breaker for auxiliary heating elements-found outdoor fan motor not operating due to bad run capacitor and burnt wire-cycles the system. Replaced both the capacitor, burnt wire and removed a mouse from heat pump. Our system did not have a leak and our heat is working. He has to come back to replace our air filter and contractors. Bottom line- tried to scam us for $10,500 because they know we have to money to pay for it! Thank God for the second opinion or we would have spent $10,500 that we don’t need to do. Shame on Luxury Heating.
Response from Luxury Heating Company
"The system that we were out to service is a 16 year old all-electric heat pump system that uses the now-obsolete R-22 refrigerant. Our service technician found that the system is low on refrigerant, which is a sign that there is a refrigerant leak most likely in the indoor or outdoor evaporator coil, so he recommended that the 16 year old R-22 system be replaced with a new R-410a system. You informed us that the other contractor did not know how to charge or check the charge in the system, while our technician has the experience to locate the refrigerant charge chart and did so. This is how he was able to determine that there is in fact a leak in the system, and is documented in his diagnostic report. If a technician cannot check the system charge, he cannot say there is no leak. This auxiliary heater a.k.a. emergency heat is how my service technician left the system in heating mode when he completed your service call. As your other contractor noted, the breaker continuously trips, which turns the emergency heat off. And the breaker tripping is why you were under the impression that our technician left your home without heat – his diagnostic report that was sent to the building owner reads that the emergency heat was on when he left. It’s hard to tell how long after he left that the breaker tripped, turning your heat back off. Sometimes the more appealing and less expensive option seems like it makes sense in the moment. I'm sorry we didn't provide more options other than to replace the system. We’ve had a wonderful history working for your mother for 16 years at her various properties, including this one. I am sorry that this has caused a breach in your trust, but my hope is that even though you don’t agree with our recommendation to replace rather than repair that system, that you understand that we had your family’s long term best interest at heart."
Kathleen M.
Dec 2020
Excellent! Andrew was awesome. Very professional and friendly. Explained everything. Cleaned things up. Signed up for contract details were explained. We had Luxury at our other home. Glad to be doing business with them again. Highly recommend!!
Response from Luxury Heating Company
"Thank you so much for your review of Andrew and our company. We appreciate your continued business and look forward to servicing you again."
Greg S.
Dec 2020
We had no heat and called Luxury heating in the morning. Technician Matt came out at 10am and fixed it within an hour. Very happy with the service!
Response from Luxury Heating Company
"[Member Name Removed], thank you for your review of Matt and our service. Having an issue with your furnace is always frustrating but I'm glad we could get everything resolved and earn your business. Your feedback is very much appreciated."
Bevan S.
Sep 2020
Excellent job! Great price and wonderful service. Very pleased.
Response from Luxury Heating Company
"Thanks for choosing us for your humidifier installation. We greatly appreciate your time and business."
Lauren C.
Jul 2020
Everything from the Estimate to the completion of work was excellent. We had prompt service and the team was exceptional.
Response from Luxury Heating Company
"Hi [Member Name Removed], I apologize for the late reply but I wanted to thank you for your review. It's great to hear the entire process for the Mitsubishi system was up to you expectations. We pride ourselves on offering top quality customer service and it's important for us to know our customers are satisfied. We value your feedback."
Carol V.
Oct 2019
Wayne arrived on time, worked professionally, did a thorough job of cleaning the furnace. I appreciated that they gave me an estimate for the job before they even came out.
Response from Luxury Heating Company
"[Member Name Removed], Thank you for taking the time to review Wayne and the services he performed. We appreciate your feedback!"
Jacqueline S.
Jul 2019
They did a great job.
Response from Luxury Heating Company
"Thank you for your review. We value your feedback."
Lynn M.
Jun 2019
Great! Service guy arrived right on time, worked professionally, took care of everything!
Response from Luxury Heating Company
"[Member Name Removed], thank you for your feedback. We have a great team and I'm glad to hear they provided service up to your expectations. We appreciate your continued business."
ANDREA S.
Jun 2019
Awesome! Luxury heating consistently does great work. They are reliable and the technicians are always friendly.
Response from Luxury Heating Company
"Thank you, [Member Name Removed], for your review. We appreciate your continued business."
Larry M.
Apr 2019
Great, on time and very professional.
Response from Luxury Heating Company
"Thank you, kindly, for your review and rating."
William F.
Mar 2019
Response time was excellent. The tech checked furnace thoroughly. Everything was in proper working order. He determined that a heavy wind gust entered the exhaust vent which caused the furnace to cycle off for 3 hours as it is designed to do. This was an education since I was not aware of this feature and had never experienced it in 14 years in our home. The tech pointed out that the inside of the furnace cover described this potential situation. The heat came back during his visit.
Response from Luxury Heating Company
"Thank you for your review and sharing your experience with our company. It sounds like our technician went above and beyond providing you with all the necessary information for your system. We appreciate your business."
Lauren C.
Jan 2019
The entire staff (from phone call to installation), was efficient, professional and courteous. I’ve never been happier with a home service. We just moved into a split level home and the furnace is not powerful enough to reach some of our home. We were unbiasedly provided with multiple options and given ample time to decide. The estimate was the most thorough of all 4 estimates we received. The price was comparable with all other places. When we decided on installing the Mitsubishi “slim” units in two bedrooms, the job was scheduled within one week. When staff arrived, they immediately covered all floor surfaces with tarps to ensure mess was contained. The installation staff were beyond professional and so efficient. The job was done in two days with zero interruption in our daily schedule (I have a toddler, too!). Hands down, I would recommend Luxury to anyone. We will definitely use them for any future needs on our home.
Cheryl O.
Nov 2018
I have been using luxury heating for longer than I can recall. They have replaced two furnace/ac units in my home and have maintained them beautifully. They are extremely professional and always leave the work area spotless. I highly recommend Luxury Heating.
Peter F.
Oct 2018
Very prompt, professional, and thorough. Furnace now works like new.
Dina M.
Sep 2018
I'm very satisfied with the work that was done. I requested quotes from several companies, and this was the most professional. Installed vent for range hood on an interior wall, approximately 10 feet to the outside.
Jacqueline S.
Aug 2018
They found out that I needed to change the filter to the unit of which we didn't realize we had one. They showed my husband what to do and gave him advice if the leakage started next time.
Brian H.
Jul 2018
They really worked with me to design and install exactly what I wanted with minimal disruption. I'm very impressed with the results.
Robert C.
Mar 2018
Professional and prompt
Peter F.
Jan 2018
Very professional and informative. I had a few questions, which he patiently answered.
Sandy A.
Nov 2017
Paul at Luxury went above and beyond what the other contractors had done. I feel the most important part of my decision is that Paul did a load range on the house and drew diagrams of the air flow that the units would provide. No other contractor had done that. He went out of his way to help me decide how many and what size units to go with, by coming over at least 3 different times, with 4 different plans, all with separate diagrams. I decided to go with Luxury for those reasons, and I could see that he had very much knowledge in the Mini Split Ductless Units., as they are a Diamond Contractor They also had a good report on Angie's List. The installers were all very courteous and that was a plus, as you don't see that all the time. They addressed any issues that came up and I am happy with the install.
Licensing
State Contractor License Requirements
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FAQ
Luxury Heating Company is currently rated 4.8 overall out of 5.
Luxury Heating Company accepts the following forms of payment: CreditCard
Yes, Luxury Heating Company offers free project estimates.
No, Luxury Heating Company does not offer eco-friendly accreditations.
No, Luxury Heating Company does not offer a senior discount.
Yes, Luxury Heating Company offers emergency services.
No, Luxury Heating Company does not offer warranties.