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"Fast timely service, quickly diagnosed problem with stove cable burnout loose and large burner is now working again. Removed problematic broken latch / lock preventing preheating of oven without it being positioned exactly, and everything functions again."

"When we found Winsupply, my pregnant wife and I were extremely excited. Showroom looked great and they had large selection of amazing product to choose from. Our sales person, Valentina, was amazing. An extreme pleasure to work with. Or so we thought. We received our order, which was everything for the kitchen and two bathrooms, complete renovation, and the only thing that was correct was the kitchen faucet and the bathtub. My wife and I were extremely adamant about the bathroom fixtures being matte black and the sales woman ordered all stainless steel. The kitchen sink was suppose to be center drain but we received right drain. We asked for 2 bathroom sinks and she ordered one. Almost the whole order was not entered correctly. Serves me right for trusting a charismatic, what we thought was a very diligent and caring sales person and not going over all the product codes with a fine tooth comb when we made the purchase. On the order form, there is only the product code with no description of the product. I just assumed she entered them correctly. So needless to say it was all our fault for not entering every product code from the manufacturer on the internet when we got home to make sure everything was correct. At no point was it the sales persons fault according to them. Then they tell me it will be an extra $600 if we want the stuff we thought we were ordering in matte black. I’m returning everything minus the tub and the rough in stuff because all that has already been installed and taking my business elsewhere and I strongly suggest you do the same. We are no longer able to move into our new home before my wife has our second child due to this negligence. I would give them zero stars if that was an option."

"I am so disappointed with the integrity at this store now. First a really minor gripe. We bought an oven from them a few months ago and there is alot of movement in the top part where the controls are. They also did not replace the burnt out light bulb inside the oven. (which should just be a really easy thing for them to do) The sides of the oven needed to be scrubbed as they were still quite greasy from their previous owner. Now the real issue. They are now willing to sell items that do not have all the parts, without any sort of notification to the customer. By this I mean there was no note on the washer stating it was missing parts. In this case it was the Washer dispenser siphon cup. A part that after hours of googling i have discovered is not replaceable or substitutable. The main reason why this bothers me is, This company makes its bread and butter off of repairing and reselling appliances. If they are willing to leave out such minor information and not take the time to do basic cleaning. How are we to trust in the integrity in their repairs?"