Edwards Appliance Repair, LLC

Appliance Repair

About us

With over 12 years of appliance repair experience, we are here for large appliance repair. We specialize in inhome repair servicing all major brands and types of appliances.

Business highlights

5 years of trusted experience
Family Owned & Operated

Services we offer

Large Appliance Maintenance and Repair. We service all major brands, any type, any age.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.519 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
0%
3
0%
2
0%
1
11%


Rating CategoryRating out of 5
quality
4.3
value
4.0
professionalism
4.3
responsiveness
4.4
punctuality
4.7

Filter reviews by category

Showing 1-19 of 19 reviews

Greg H.
12/2024
5.0
appliance repair
  + -1 more
Prompt response and house call; same day repair ⭐️
Description of Work: Diagnose range oven failure and replace the igniter.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Rick M.
12/2023
1.0
appliance repair
  + -1 more
Extremely disappointed by the service provided by Tyler your service tech We contacted your company thru Angies list. Upon telling us our freezer would take $ 800-1000 to replace the compressor. After stating a possible non warranty repair Tyler immediately started promoting some type repair to compressor that would remedy the solution. Tyler stated he had repaired two freezers day before by installing the same part.After making repairs Tyler tested repair and said freezer was working fine and in about four hours it would be chilled enough for use. After eight hours freezer was still not working properly. Wife called Tyler next day and was told repair's were not covered by warranty. As we noticed in past negative reviews this is not the first time your service tech has done what appears to be a bait and switch. We fully intend to file a complaint with the BBC. Repair scams like this give all the other honorable appliance companies a bad name.
Description of Work: Freezer repair

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0

$276.27

Bernadine S.
08/2023
1.0
appliance repair
  + -1 more
I have read all the good reviews, and this is my experience with Edwards Appliance Repair the call turned out to a total scam, Tyler came to my residence to fix my dryer, he said the wheels needed replacing and the thermostat was out, the charge was $387.00 (expensive) well I wouldn't mind paying that if services were performed, I came home that evening to find the dryer still not heating, I left a message and called Tyler back the next morning. He came by and called me to say the vents to my dryer where clogged and he had fixed the dryer quoting him "don't use the dryer till the vents are cleaned" the dryer never worked and Edwards Appliance refused to call or text me back when I contacted them again the next day. I had to call another appliance service which thankfully was trustworthy and honest, my VENTS where not clogged and after taking the dryer apart all he could see was one little part was replaced so my recommendation is don't trust Edwards Appliance please get a second opinion before using .
Description of Work: Dryer was not heating

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$300

Response from Edwards Appliance Repair, LLC
We fixed the rollers in the dryer for this customer which are now working well. According to Blue Book, we undercharged the customer for this repair by about $100 and since we were in the unit, we also replaced the thermostat. The thermostat failed so we went out to this customer'[Member Information Removed] house to replace the thermostat a second time. The repair was at no charge to the customer the second time. It was recommended that a dryer vent clean be completed as a clogged dryer vent can cause the thermostat to burn out. Our company does not do this as it is considered hvac, not appliance repair. As we understand it, the customer did not get their vents professionally cleaned and the thermostat failed again. The customer then left us multiple bad reviews and disputed the charge rather than attempting to work this out with us. We are currently waiting a response from the dispute resolution team. Our warranty is 90 days so the part is no longer under warranty. We have signed invoices with the dryer vent cleaning recommendation and stating the unit was in working order when we left.

David C.
07/2023
5.0
appliance repair
  + -1 more
Edwards Appliance Repair did a great job fixing our washing machine and the cost was very reasonable. The repairman was prompt, professional, and knew his stuff. He assessed the problem with our washing machine, explained what was needed to fix it, had the part in the truck, and the repair took less than 15 minutes. We are very pleased with the service Edwards Appliance Repair provided and will call them again anytime we have an appliance that needs repair.
Description of Work: Appliance Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Bradley S.
07/2023
5.0
appliance repair
  + -1 more
Absolutely fantastic response and services performed exactly as described. Definitely would use again!
Description of Work: Subzero repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Mary L.
05/2023
5.0
appliance repair
  + -1 more
Our refrigerator stopped cooling and I went to Angie's to locate a repair company. One of the companies listed was Edwards Appliance Repair. I googled them and saw that they had some really good reviews. I msg them last night and this morning there was a reply when I got up. Tyler was courteous, professional and explained in layman's terms what the problem was. It needed a new motherboard. The cost was VERY fair and when I googled the average cost, ours was right in the middle. They'll be my first call if any other appliances decide to take a vacation!
Description of Work: Appliance Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joeanna A.
01/2023
5.0
appliance repair
  + -1 more
Really good.
Description of Work: Appliance Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Dana B.
08/2022
5.0
appliance repair
  + -1 more
Friendly professional and integrity
Description of Work: repair refrigerator

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dianna A.
08/2022
5.0
appliance repair
  + -1 more
Tyler was knowledgeable and friendly!
Description of Work: Whirlpool washer pedestal removed

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Clair R.
08/2022
5.0
appliance repair
  + -1 more
Very good as the repair was completed in less than a half hour and the service representative was friendly, efficient and knowledgeable.
Description of Work: Appliance Repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Francella M.
07/2022
5.0
appliance repair
  + -1 more
Great Job Went perfect accommodating me same day I called. Awesome job
Description of Work: Appliance Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Doug A.
07/2022
5.0
appliance repair
  + -1 more
Perfect! Highly recommended
Description of Work: Appliance Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

MARGARITA A.
06/2022
5.0
appliance repair
  + -1 more
It went great! Tyler was very helpful and professional!
Description of Work: Appliance Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

Joanie E.
05/2022
5.0
appliance repair
  + -1 more
Excellent. Explained what was happening and replaced part.
Description of Work: Appliance Repair - stove

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Janelle F.
05/2022
5.0
appliance repair
  + -1 more
Our refrigerator/freezer broke right before an event we were hosting at our home. My husband and I did not want to purchase a new one so we found Edwards Appliance Repair to help fix the issue. They were very responsive and easy to schedule! He was punctual and understood the urgency of needing it fixed right away. He explained what needed to be fixed and why and was in no way pushy, which I value. I loved how knowledgeable and friendly they were and I absolutely recommend using this repair company to anyone needing it. We have contacted him again, recently, to fix our dishwasher.
Description of Work: Appliance Repair - Large

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Taylor W.
05/2022
5.0
appliance repair
  + -1 more
Very professional and quick to service - same day repair.
Description of Work: Appliance Repair - Large
Rating CategoryRating out of 5
Yes, I recommend this pro

Michelle W.
05/2022
5.0
appliance repair
  + -1 more
I've used Edward's Appliance Repair on several occasions and I highly recommend this company. Tyler is very knowledgeable, quick to diagnose the problem, pricing is fair, he is prompt and courteous, gets the job done ASAP, which is such a pleasant surprise these days. Thank you Tyler (Edward's Appliance Repair)!
Description of Work: Washing machine and Refrigerator
Rating CategoryRating out of 5
Yes, I recommend this pro

    Contact information

    211 Cedar Lane Dr, Moriarty, NM 87035

    505repair.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    No License Required for Trade

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    No
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair

    FAQ

    Edwards Appliance Repair, LLC is currently rated 4.4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Saturday: Closed

    Edwards Appliance Repair, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    No, Edwards Appliance Repair, LLC does not offer free project estimates.
    Yes, Edwards Appliance Repair, LLC offers eco-friendly accreditations.
    No, Edwards Appliance Repair, LLC does not offer a senior discount.
    No, Edwards Appliance Repair, LLC does not offer emergency services.
    Yes, Edwards Appliance Repair, LLC offers warranties.
    Edwards Appliance Repair, LLC offers the following services: Large Appliance Maintenance and Repair. We service all major brands, any type, any age.

    Contact information

    211 Cedar Lane Dr, Moriarty, NM 87035

    505repair.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    Closed