Get matched with top appliance salespeople in Cedar Crest, NM

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I have been trying to get someone to call back. As of today 3 phone calls with no response. Each time I call, the Rep says the Manager will call back, but he never does. I have sent emails, which bounce back and filled out their contact form on the website. I caution anyone who does business with them, especially if they do not fix the issue and payment was made promptly on my end."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Terrible company. Possibly a scam. They attempted to sell me a part they didn't even have, and after waiting patiently for OVER A MONTH, I canceled my order. When calling them to confirm, they told me they never had the part to sell to me. What a joke!"

"My wife and I bought a Whirlpool washer through Lowe's store in North Little Rock Arkansas in February at 2023 and we were told because it was on the floor is either a floor model or a return from a previous customer that it had been serviced and checked out thoroughly and was in great shape. We brought it home hooked it up properly did the first load and the washing machine filled up and as the pressure was applied to the drum the drum had had a crack in it that we didn't know about and all the water spilled out onto our floor that has soap already mixed in it and our floors are hardwood floors and it damaged the floor in a 30x40 size room and now Lowe's was trying to say it was a Whirlpool issue because they are the ones who are contracted to service on their appliances from whirlpool. Well the whirlpool people said that they never ever serviced this washing machine or even checked it out for that matter after we gave them the model number and the exact washing machine. So Lowe's was actually the ones that were responsible. The guy from Whirlpool said that I need to go back and show them the email that he had sent about it not being a service machine from whirlpool like Lowe's said it was supposed to been done. So I went back to Lowe's and emailed the claims adjuster in Risk Management and she told us that she was going to evaluate and determine if it was a Lowe's claim. Well she sent us an email back and said it was a Lowe's claim and that they would be sending and adjuster out to give us an adjustment price and claim for our floor damage. Will he came out 2 weeks after the day of the damage. He looked it oversized the room and went back and said it would take a couple of days to get his report back in so they could let us know how much damage we were supposed to be compensated for. We didn't hear anything from them for a week after that and I had to make a call at the request of the manager of the store were we had went and bought the washing machine from. He made a call and informed us that we needed to call risk management back. So we called risk management back come to find out the claims adjuster and risk management that we were using no longer was employed there and that our claim will now be assigned to a new claim agent. Well I called back and talked to them about it they said they were going to put in request to find out what was going on about it because the adjuster had already been here at my house a week earlier and they still haven't heard anything. So I went back and talked to one of the employees a manager of a department at the same Lowe's store and she made a call and we were told to call the claims department again. So I did call them back on Friday April 14th which is today and we got the same story again they don't know where the claim at it was supposed to be reassigned to another agent. We don't know what's going on and that's a shame!"

"Excellent! They were on time, professional and they did more than what they said they would do."