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"I used Streamline Services to replace my HVAC system and to install insulation on the ductwork in my basement in August 2024, and unfortunately that was an extremely expensive mistake. We have since had them out 7 times that I have record of to repair issues related to the ductwork insulation, at extreme disruption to mine and my husband’s jobs which are based in our home, and on 2 of those occasions they also had a manager supervising. It’s the least of my concerns at this point but they left a mess each time they came, insulation scraps and screws all over the place and tape stuck to the floor. After all that, the insulation has never been properly adhered to the ductwork and has fallen down repeatedly, there are multiple areas all over our basement where the fiberglass insulation is exposed and where the tape has visibly lifted and the insulation is just resting on top of the duct. Their communication is somehow even worse than their workmanship. I’ve been trying to speak to a manager about a refund since December (I have record of 10 such inquiries I made in that time) and I’ve either been ignored or told that someone will call me and it never happens. They did give me a refund that amounted to roughly 8% of what I paid for the duct wrapping about two weeks ago, without contacting me or letting me know which I found odd, however that is not at all reflective of what I should be refunded after all of this and I think they just did it in hopes that I would leave them alone. I really wanted to resolve this with them amicably and have been exceedingly patient with them but unfortunately that goodwill hasn’t been reciprocated. We paid for our ducts to be wrapped and sealed and I think it’s clear we didn’t get what we paid for."

"Great service and fair price"

"Thermo Direct installed a HVAC for me donated by Resources for Seniors. A friend of theirs who works at RFS, gave them the bid. I thought that was illegal but it was done. The unit never has worked from the day of installation. They had to jerry-rig it to keep it from shutting off. The receptionist asked if I knew how to work the thermostat? It turned out the unit was shutting off as a safety. The water was backflowing into the unit. To stop this action, it would shut down. They tilted it to stop the backlog. It has never cooled properly and required maintenance often. Deryk Lynn would come sometimes because he was at the time, the only licensed tech and everyone else worked under his license. I was charged for parts that were under warranty (the warranty is good for 10 years) and labor 1 year. My warranty on the parts doesn't expire until 2028. They're expensive, unprofessional and will not honor their word. I could go on but space won't allow."

"Cancelled all services with Blanton as well as this well pitched Wow Service Plan. Was given a good pitch about services provided. However, after scheduling twice for services provided by service plan, only to have them cancelled and told need to reschedule. Today is was need to reschedule because they are anticipating (four days from now) a high volume of emergency calls due to cold weather and freezing temperatures. What cold weather? 52 and 43 at night are not freezing temps; 69 and 67 daytime are not freezing temps. So you reschedule appointments four days in advance with no actual justification or confirmation the day of of what you think might happen? Sounds more like laziness or a reason not to fulfill appointments made almost two weeks prior. Second, why have an online system that allows you to book an appointment and date but when you call to complete the appointment process, tell us that the dates that show on the calendar as “available” don’t actually mean they are available? The lady I spoke to said they are run by two different departments. Sounds like you need to update your systems and booking process that actually shows dates of availability so customers don’t waste time picking a date that isn’t actually available and waste time. Or get rid of calendar option altogether so you cannot select a date that isn’t in “real” time."

"Excellent and professional folks. Very courteous"

"Went fine."

"Ryan Smith of optimal plumbing did a fantastic job!! I can not express enough how happy I am with the work he and his helper did. I am so glad I hired optimal plumbing for this job. I will always hire optimal plumbing for all my plumbing needs and will recomend them to anybody else."

"Couldn't have asked for better service. Issue ID'd and fixed in about 45 seconds flat. Load/line wired wrong. After fixing, secured GFCI and two affected outlets, and then gave a quick block of instruction on the issue. OUTSTANDING! Then, on top of that, I had used a coupon for 2 hours labor for $149.00 so they called the office and got that cut just about in half to what I figure was simply a service call fee. Advised on a washing machine wiring hookup as well which I was able to do myself cuz it was pretty cut and dry. Their knowledge of residential electric and residential CODE was just what we needed. HIGHLY recommend."

"Awesome company to work with. Very fast response to an emergency situation."

"Wow! Fast, excellent. wonderful,.....I am so happy. Rakeem is the nicest gentleman....very kind. best price also"